Amanda Kendrick Email and Phone Number
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My career focus is delivering data-intensive SaaS applications via hybrid cloud.Making work easier for my clients and colleagues brings me joy. My goal is to help customers be successful, save time, and reduce costs via effective collaboration and technology adoption. I demonstrate empathy, share clear expectations, and use humor to create a positive working environment for my teams.I drive efficiency by designing and implementing operational programs, refining processes, and leading high-visibility projects. My experience spans incident and problem management, product release launch plans, production change control, FinOps cloud cost management, cloud migration, cybersecurity, and IT vendor relationship management. I partner closely with leaders of product, software development, customer experience, finance, and security teams to prioritize, plan and execute on company objectives. I’m happiest when leading complex projects involving multiple stakeholders and cross-functional teams.Background image created with an AI assist. How are you innovating with GenAI?
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PrincipalPortage.Ai Jul 2024 - Present
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Sr. Director, Technology Operations1010Data Nov 2021 - Dec 2023New York, UsLed engineering team, distributed across 5 time zones, in providing reliable computing infrastructure services via AWS, Azure and and multiple colocation data centers. -
Director, Operations And Process Engineering1010Data Jul 2020 - Oct 2021New York, UsScaled and improved Saas operations in Technology Department.- Improved company-wide Production Change Management process and Change Control Board. Adopted DACI decision making reduced service outages from scheduled maintenance.- Led on-time, on-budget office move to 85% smaller space, including mission-critical servers, corporate VPN, electrical and security system build-out. Managed IT staff and contractors.- Led RFP, designed program, and rolled out in-app and email NPS customer-survey tool with closed-loop workflow, delivering continual feedback to Product Management and customer-facing teams.
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Director, Customer Solutions Operations1010Data Jun 2017 - Jul 2020New York, UsImproved operations by creating, standardizing, documenting, training, and continuously improving internal cross-functional processes: change management process, incident response process, work request routing, professional services resource management, and time use reporting.
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Director, Analytics Services1010Data Jan 2014 - May 2017New York, UsLed 90-person Customer Experience Department serving 15 retailer, CPG, and enterprise clients representing 3,000+ users.- Made business case for, hired, and managed Technical Support Team. Used Knowledge-Centered Service (KCS) to rigorously document knowledge & deflect tickets. Administered multi-channel support portal: email, chat, phone. Achieved 93% CSAT.- Pioneered professional services resource management capability: created work breakdown structure, built reporting on actual time use, labor demand and capacity data, and led planning sessions with executives to meet contracted service obligations.
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Senior Analyst1010Data Dec 2011 - Jan 2014New York, UsLed six-person analyst team responsible for six retailer clients and 1,000+ users.- Built analytic products on retail POS and supply chain data using JavaScript and 1010data XML query language- Launched Vendor Portal data-sharing platform for nationwide discount retailer, from initial design to customer training and ongoing program management- Collaborated with Engineering team on product direction and user needs- Analyzed system logs to resolve service outages
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Analyst / Business Intelligence Product Developer1010Data Jun 2008 - Dec 2011New York, Us- Supported 4 enterprise retail accounts gathering requirements, building reporting tools using JavaScript, HTML, VBA and proprietary query language, delivering user training and creating documentation.- Grew user base from 40 to 300 at nationwide 6,800-store discount retailer as a member of a three-person team at bootstrapped startup.
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Elite ScullerGms Rowing Center 2006 - 20082007 USRowing Club National Champion - Women's 1xCoached juniors and adults
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Junior ProgrammerKendrick Associates, Inc 2005 - 2008Supported ice (yes, frozen water) order management system. Built Blackberry app enabling drivers to view truck manifests and print delivery receipts in the field. Used Java and Visual FoxPro.
Amanda Kendrick Skills
Amanda Kendrick Education Details
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Yale UniversityMechanical Engineering
Frequently Asked Questions about Amanda Kendrick
What company does Amanda Kendrick work for?
Amanda Kendrick works for Portage.ai
What is Amanda Kendrick's role at the current company?
Amanda Kendrick's current role is Customer Solutions, Technology Operations, and Program Leader.
What is Amanda Kendrick's email address?
Amanda Kendrick's email address is bo****@****aol.com
What is Amanda Kendrick's direct phone number?
Amanda Kendrick's direct phone number is +163154*****
What schools did Amanda Kendrick attend?
Amanda Kendrick attended Yale University.
What skills is Amanda Kendrick known for?
Amanda Kendrick has skills like Analytics, Data Analysis, Big Data, Business Intelligence, Project Management, Business Analysis, Strategy, Financial Modeling, Vba, Cross Functional Team Leadership, Management, Product Management.
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