Andrew Kraft Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Functioned as a deep product and industry expert who was teamed with account executives to develop sales strategies and solutions that addressed customer needs in new and existing accounts. Experienced and comfortable working deals of all sizes and interacting with levels ranging from individual contributors to CEOs. Most recently focused on generative solutions in sales and service utilizing EinsteinGPT.

Portland, Oregon Area

I manage a diverse CRM team of Salesforce Administrators, Salesforce Developers, and Full Stack Developers. Together we deliver Salesforce features, Salesforce maintenance, AWS integrations, operate CRM governance efforts including DevOps for CRM and CI/CD tooling, and creative solutions to best meet business needs.

Portland, Oregon Area

Navigation of new consumer focused digital wellness products, from ideation through delivery. Blueprinting customer journeys against business capabilities. Frontline customer support agent CRM configuration and real-time support. Enabled data science efforts for production improvement and excellent customer support. • Developed E2E capability architecture map from startup through sunset• Advised Salesforce best-practices, administration, training, SOQL database queries, and APEX code modification• Implemented Kanban prioritization development process supported by knowledge base establishment, article development, and analytics

Portland, Oregon

Consulted frontline L1 and L2 support groups within infrastructure, retail, and e-commerce technology operation groups on principles and practices associated with Business Architecture, including capability modeling and roadmapping. Collaborated with business stakeholders to translate goals and objectives into strategic roadmaps, most notably for process automation and cost reduction. • Identified 141 automation use cases across frontline support, projecting potential $9M+ in savings• Created roadmap for automation maturity, designing 3-year and 5-phase plan guiding transformation from reactive through preventative into predictive • Renegotiated contracts with technology vendor partners for retail and e-commerce, eliminating Level 0 frontline support through redistribution of responsibilities internally and ‘shift-left’ self-service; realized 1-time $840k savings from L0 elimination and further $360k annual savings via offshoring

Milwaukee, Wisconsin

Managed HDMC’s first SAP enhancement change release CoE. Led effort supporting dynamic requirements of manufacturing and materials. Utilized both agile prioritization and methodical waterfall development. Advocated for standard builds unless customization was absolutely required.• Applied innovative use of manufacturing best practices in software development, translating unfamiliar work into well understood SMART language• Managed 2 direct reports, prioritizing work and removing barriers to successAssumed Project manager role for Kansas City’s Paint Department RFID implementation. Provided onsite guidance for installation of 70 industrial computers, 90 RFID antennas, 34 RFID readers, and dedicated network and RFID cabling, overseeing $580k project

Milwaukee, Wisconsin

Subject Matter Expert for Harley-Davidson's use of SAP's Plant Maintenance (PM) module. Oversaw data stewardship, roll out of PM at sites, business process design, and integration of advanced PM functionality including mobile device convergence. Concurrently identified opportunities for continuous improvement. • Designed, developed, and sustained maintenance metrics utilizing SAP data, providing business health • Constructed Plan-to-Produce (PTP) Manufacturing process blueprinting requirements; resulted in leadership action plans, ensuring manufacturing people and processes were synced with technology • Architected workload impact assessment on Manufacturing and Materials blueprint designs, achieving understanding how factory roles would need to transform to successfully support SAP Performed maintenance maturity evaluations for ERP sites, guaranteeing lessons learned were captured and understood, and easing future deployments

Milwaukee, Wisconsin

Engineered business processes throughout organization, including manufacturing, human resources, legal, internal audit, sales, and marketing. Concentrated on 1st site rollout of SAP. Prepared people, processes, and data for changes associated with sustaining successful ERP system. • Led standardization of Internal Assessment and Management Review efforts, delivering common rating schema across multiple assessors; ensured ‘apples-to-apples’ data quality at all sites• Authored Data Governance policy documents for monitoring data health within ERP systems to create protocols for reporting problems immediately after occurrence, minimizing impact accurate?• Created ERP readiness metrics and facilitated monthly executive review meetings, providing Vice President-level leaders with required information to shape correct business decisions • Facilitated Failure Mode and Effect Analyses (FMEAs) on ERP data domains and assembly sequencing processes, anticipating process faults prior to actual disruption of business

Milwaukee, Wisconsin

Managed manufacturing technology behind 3-shift, 2.5k+ parts-per-day cylinder machining operation. Applied machine coding to improve machine performance. Developed strong relationships with Union workforce to deliver change.• Managed 3-shift cylinder production process, producing over 650k units annually• Reduced scrap by 67% through methodical problem-solving techniques• Implemented usage of new engine component materials, saving $956k annually

Masters, Business Administration

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: Society of Automotive Engineers (SAE)