Training And Facilitation Lead
Current- Delivered comprehensive training programs to staff at all levels of the organization, enhancing their proficiency with the TruckMate platform with the end goal of boosting operational efficiency.- Managed a team of 8 direct reports initially under the training banner, later expanding to 9 direct reports as the role grew in responsibility to encompass Dock and Admin deployment operations, overseeing their development and performance.- Created user-friendly training materials and facilitated training sessions to address challenges and best practices for software usage in day-to-day job functions.- Worked closely with cross-functional teams, including IT, Operations, and Leadership to fine-tune software configurations to provide data so end users can achieve company objectives.- Provided ongoing support and troubleshooting post-implementation to maximize user adoption.