Alexus Jones-Moore Email & Phone Number

United States

• Led a team of ten or more security officers while managing administrative duties including scheduling, performance evaluations, and daily shift reports.• Conducted three security audits monthly to identify potential issues related to physical security, staff safety and asset protection• Manage security incidents while working with global teams to manage/support domestic and international incidents

• Monitored four residential properties and investigated any areas of suspicious activity• Created SOP documents and trained seven new officers on site-specified procedures• Implemented security measures which resulted in a thirty-two percent decrease in incidents• Corresponded with Emergency Personnel regarding a wide range of incidents that occurred on premises

• Handle hiring process which includes orientations, authorization of employment and all required onboarding tasks• Analyze data from human resource information systems while maintaining the confidentiality of all personal information• Led a team of up to twenty Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, while offering exceptional customer service which resulted in a fifteen percent increase in customer satisfaction rates storewide• Quickly responded to any negative guest shopping experience by de-escalating the situation and ensuring the team understands and feels supported to make things right for the guest

Philadelphia, Pennsylvania, United States

• Provided direct care services and aid to individuals with intellectual and developmental disabilities by providing for the participants' needs in daily living such as bathing, feeding, medication reminders, and household chores.• Used lifts for individuals with limited mobility.

Philadelphia, Pennsylvania, United States

• Supervise and help Store Associates with daily operational tasks.• Assist customers with their shopping needs and transactions.• Operate POS systems• Tend to merchandising tasks via plan-o-gram.• Perform proper receiving and stocking procedures.• Count and reconcile cash register drawers.• Prepare deposits and order change from the bank.• Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.• Maintain a safe, clean, and pleasing environment for customers and associates.• Design a monthly schedule and assign work to foster an efficient and effective workflow.• Provided training and completed onboarding tasks with new employees.

Philadelphia, Pennsylvania, United States

• Supervise, coordinate, and schedule the activities of staff who prepare, portion and serve food• Estimate and order ingredients and supplies required for meal preparations.• Establish methods to meet work schedules .• Helps maintain standard for raw and finished product quality service and speed , quality and cleanliness.• Maintained records of stock , sales and wastage• Train staff in job duties and sanitation and safety procedures• Ensures that food and service meet quality control standards

Cyber Security

Technical Support Fundamentals Professional Certificate, Information Technology

High School Diploma