Supporting the commercial business team with data analytics and reporting, using SQL/Oracle, Alteryx, and other analytics tools.

Consulting with Kaiser Permanente in data analytics projects.

Manage a team of regulatory specialists, and responsible for operations and compliance with federal Universal Service regulations.Data analytics with large data sets, using Oracle, Teradata, Alteryx, PowerBI and other BI tools.

Project management, analytics, reporting and regulatory compliance support for T-Mobile's participation in the FCC Universal Service program. Cross functional role working with various business teams including sales, sales operations, customer care, finance/tax, IT, billing, legal, and regulatory affairs.

Responsible for developing and growing consumer and small business lending and deposit relationships. Sold various banking products from deposit accounts to home equity lines and mortgage refinances.

Led billing integration efforts company wide for commercial accounts.

Responsible for ensuring T-Mobile's compliance with the FCC mandated Universal Service Fund requirements. Specifically working with Schools and Libraries (eRate) to ensure compliance.Assisting in the execution of company strategies by ensuring USF requirements are maintained and risks are mitigated by serving as the key program interface to certain business units within the company.Support the Government sales team in providing leads for customers seeking wireless services, and helped triple our E-Rate base in first year. Provide reporting, analysis and advice on compliance concerns as they relate to schools and libraries customers. Subject matter expert for billing requirements in Amdocs billing systems.

Supporting our Business Sales Account Managers and business customers behind the scenes for T-Mobile's growing B2B department. Account maintenance and financial analysis on Multinational Corporate and Government accounts.Providing reports and analysis to optimize our customers experience, cost saving options, and focusing on retention.

Responsible for responding to internal requests from employees, contractors, and T-mobile retail partners (dealers). Taking inbound calls with requests to open new accounts, migrate accounts to the employee benefit program, account maintenance, general requests. Also responsible for processing internal requests offline. Requests include setup, activation, deactivation and maintenance of company use phone accounts. Auditing large internal demo accounts, and working on specific projects related to company use cell phones and accounts.Point of contact regarding all collection procedures with past due employee accounts, and outbound calling to convert former employees to retail accounts.

Customer service and sales in a call center. Took inbound calls related to account maintenance, billing, troubleshooting, and conflict resolution. Assisted in training and coaching for new hires and teammates.

Responsible for sales of computers and networking devices, and corresponding services and service contracts, to consumers and business customers. Generated leads to send to outside sales reps and business technology consultants.