Lead engineer for DDI Operations and dns dhcp migration from diamond IP to Infoblox. migrating from different complex platforms like DIP Windows Legacy Bind and Named to the Infoblox grid.

• DDI Track Lead supporting an MNC client to manage DDI infra.• Managing operations of DDI, including BT Diamond IP and Linux solutions.• Helping the customer to build new DDI architecture with Infoblox.• Working on a project to migrate entire DDI environment from BT Diamond IP and Linux to Infoblox.• Work closely with customer to understand the issues and resolve it timely.• Managing the team for day-to-day operations and mentoring new joiners.

• The SME point of contact for the Customer Success (CS) team for Infoblox solutions.• Conducting TOI sessions and presentations to the team and maintain technical documentation and contents for references and to be shared with the customers.• Educate new team members about the Infoblox solutions and complete their required assessments.• Help customers with educating and giving demo sessions for Infoblox products and features.• Onboarding customers and help them with initial… Show more • The SME point of contact for the Customer Success (CS) team for Infoblox solutions.• Conducting TOI sessions and presentations to the team and maintain technical documentation and contents for references and to be shared with the customers.• Educate new team members about the Infoblox solutions and complete their required assessments.• Help customers with educating and giving demo sessions for Infoblox products and features.• Onboarding customers and help them with initial deployments and verify things are working perfect.• Understand the existing architecture and identify how Infoblox solutions can fit to it and help them strengthen their security stack.• Maintain a deep understanding of Infoblox products and provide customers the most relevant features/functionality for their specific business needs.• Analyze customer’s usage metrics to evaluate renewal probabilities and identify upsell and expansion opportunities.• Work closely with other internal teams (Sales, Renewals, Product Management, Technical Marketing, and the Engineering)• Identify new feature requirements and work with Product Management and the Engineering team to get it implemented in future releases.• Learn more about other security vendors and be able to present the Infoblox solutions competitively to the customers and generate new opportunities.• Attend different product meetings and understand new features and releases and be the point of knowledge transfer for the team and the customers.• First point of contact for Technical issues and if needed engage Technical Support for further investigations. Show less

• Provide technical support to Infoblox customers and partners over calls and emails.• Troubleshooting complex customer environments related to Infoblox DNS, DHCP and IPAM.• Worked with Infoblox physical and virtual appliance, HA and NTP configuration, setting up SNMP,IPMI interface control and NIOS version upgrade etc.• Recreating customer environments in lab to analyze logs and troubleshoot issues.• Setting up and troubleshooting servers in different private and public… Show more • Provide technical support to Infoblox customers and partners over calls and emails.• Troubleshooting complex customer environments related to Infoblox DNS, DHCP and IPAM.• Worked with Infoblox physical and virtual appliance, HA and NTP configuration, setting up SNMP,IPMI interface control and NIOS version upgrade etc.• Recreating customer environments in lab to analyze logs and troubleshoot issues.• Setting up and troubleshooting servers in different private and public cloud platforms including AWS, Azure, GCP, Openstack, VMWare, Docker etc...• In-depth knowledge in BloxOne Threat Defense On-Prem/Cloud and BloxOne DDI solutions.• Work with reporting solutions like Infoblox Reporting and Analytics, Splunk Server, different syslog servers etc...• Feature expert in Infoblox automation and scripting with Restful and Perl API.• Setting up Infoblox Security Ecosystem and different Security Integrations like SIEM or syslog servers.• Infoblox Integration with other platforms like Active Directory, Route 53 etc…• Infoblox IPAM network Discovery/vDiscovery for AWS, Azure, VMWare, GCP, Openstack environments.• Identify server related issues and coordinate with Engineering team to a fix. Show less