Apply technical expertise using standard operating and diagnostic protocols to quickly resolve standard to complex system level issues. Identify documents and escalate customer issues.Effectively communicate procedural and routine technical issues to internal and external customers in a fast paced and customer critical environment

• Responsible for developing, modifying and maintaining broad/complex computer systems. • Apply analysis and design techniques to complex computer systems. • Provide the technical foundation for a variety of operations and project leadership; coordinating and integrating the work of others.• Manage admin server functions to keep system vulnerability and software patching up to date.• Maintain and Update websites on a regular basis and suggest modifications to the clients.

During my employment with Intermountain Healthcare, I transitioned to a new team where I was responsible for addressing user tickets regarding hardware, software, and networking focus areas. Walking customers through installing applications and computer peripherals. Communicated with customers to find solutions for the issues they encounter. Responsibilities included: • Diagnose and resolve unique non-recurring problems associated with application software and operating systems. Determine the source of problems and classify their level of priority and the nature of the problem.• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, desk phones, and other telecommunications equipment. • Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.• Participate in hardware and software reviews and recommend purchases. • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule