Ajmal P V Email & Phone Number

Delhi, India

• Supported management of high-profile MICE events for clients such as Tata AIA and HDFC Life, driving a 30%increase in client retention and repeat business.
• Assisted with logistics and vendor partnerships for diverse events, ensuring seamless execution that consistently metclient expectations and achieved a 95% satisfaction rate.
• Conducted outbound calls to collect identification and travel details for ticketing and visa processing, maintaining100% accuracy in travel arrangements for groups of 300-500.
• Facilitated flight mapping and scheduling, optimizing itineraries, sharing essential travel information with groupmembers, and effectively managing last-minute adjustments.
• Served as the primary client contact, delivering customized travel solutions, ensuring high satisfaction, and fosteringstrong relationships that supported repeat business and referrals.
• Addressed customer inquiries and resolved issues promptly, enhancing customer satisfaction, gathering feedback forservice improvements, and sustaining positive, ongoing customer relationships.

Wayanad, Kerala, India

• Led numerous adventurous treks and camping excursions, ensuring safety and enjoyment for hundreds of travelers, with a 95% positive feedback rate.
• Showcased strong interpersonal skills by effectively managing diverse groups, creating a positive and inclusive atmosphere throughout all trips.
• Received consistent praise for exceptional customer service and attention to detail, contributing to a 30% increase in repeat bookings and client referrals.

Chennai, Tamil Nadu, India

• Successfully conducted outbound calls to prospective customers, introducing them to the company's holiday offers and promotions.
• Effectively converted calls into bookings by providing exceptional customer service and addressing inquiries.
• Expertly assisted customers in selecting suitable travel packages based on their preferences and requirements.
• Creatively developed customized itineraries to ensure personalized and memorable travel experiences.
• Efficiently managed reservations and booking processes to streamline the travel management experience.

Chennai, Tamil Nadu, India

• Advised clients on travel packages and tailored holiday itineraries based on their preferences, budget, and travel needs, ensuring a seamless booking experience and high customer satisfaction.
• Coordinated end-to-end travel management, including visa processing, accommodation, and excursions for clients in multiple destinations.
• Managed reservations and travel logistics, including securing the best value for hotels, flights, and tours, while maintaining an up-to-date database of suppliers and client preferences to deliver personalised services.

Master Of Business Administration - Mba, Tourism And Travel Services Management

Bsc, Mathematics

Activities and Societies: Represented College Baseball team in Calicut University Interzone Baseball Championship Represented College.

Higher Seondary Education, Science

Represented Kozhikode District team in Kerala State Junior Softball Championship