Ajmal Rawther Email & Phone Number

Sharjah, United Arab Emirates

Sharjah, United Arab Emirates

• Led and managed a team of 10 credit collectors, ensuring smooth daily operations, setting performance goals, and providing comprehensive coaching and training to consistently achieve targets.• Implemented highly efficient collection strategies, resulting in a notable 20% reduction in overdue accounts and an impressive 15% increase in collection rates.Cultivated and maintained strong partnerships with key clients, skillfully negotiating payment arrangements and successfully resolving disputes to optimize cash flow and minimize bad debt write-offs.• Leveraged advanced data analytics to identify and analyze trends and patterns in customer payment behavior, enabling proactive and targeted collection efforts that led to a remarkable 25% improvement in overall collections efficiency.

Sharjah, United Arab Emirates

• Follow the collection workflow process.• Maintain target for Field Visits & Collection.• Managing the team and coordinating with TL and Manager.• Use various negotiation & resolution techniques to achieve revenue targets.• Evaluate the debtor’s financial circumstances and arrange an appropriate payment agreement.• Evaluate the debtor’s ability and intent to pay and effectively monitor agreements made to ensure they are honored by the debtor.• Demonstrate strong telephone skills while answering queries as efficiently as possible.• Work all accounts designated by the Team Manager effectively in accordance with the key performance indicators (KPI).

Sharjah, United Arab Emirates

• Maintaining record of payments entered in the system and cross check with the Accounts Department.• Maintaining coordination with clients to resolve customer issues and complaints• To initiate legal notices to the customers as required. • To refer customer profiles for police case filing.• Processing all card and cash payments accurately.• Responsible for making field collections and handle other relevant duties.• Apply the principles of treating all customers fairly• To ensure that the system is appropriately updated about each call and the communication shared with the customer.• Managed Client’s portfolios and tracked all Clients Activities and coordinating for settlements.

Kottagudem Area, India

• Apply the principles of treating all customers fairly• Maintaining coordination with clients to resolve customer issues and complaints• Responsible for monitoring profitability of the portfolio by closely tracking the yield of Portfolio.• To Identify stress in Account and taking corrective action/exit based on broad guidelines given by bank.• Responsible to cross sell various Products of Bank to Promoters Portfolio (CASA,Term Deposit, Insurance, Auto Loan, Personal Loan etc).

Kottayam Area, India

• Responsible to drive Usage, Revenue and for Circle Prepaid Base.• Manage existing Prepaid Product portfolio and roll out new products and processes to increase Revenue of prepaid subscribers• Maintaining stocks and distributing to the sales executives.• Validating stocks and business end of every day/week and months.• Monitor Market developments and track competition• Achieving Efficiency in deliveries of all communication planned to customers.• Product performance analysis• Drive sales team for focus on new products

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management, B

Bachelor’S Degree, Physics - Electronics, B

High School, Physics, Chemistry, Mathematics, Computer Sciense, A

Activities and Societies: Active member in school Quiz team and N.C.C