 Imaging new laptops under domain to newly joined employees  Configuring Cisco VOIP phones to new employees Monitoring and responsible for server room equipments Maintaining and Troubleshooting Network printers Trouble shooting of all types of Hardware and software applications problems. Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing backup and recovery. Configuring & troubleshooting of printer, scanner & LAN related issues reported by users Installation and configuring of wireless Data Cards in user’s laptops. Exposure in Active Directory user creation & deletion Knowledge user group policies creation & modification Password creation & resetting to end users through remote desktop

● Troubleshooting issues related to WAN, LAN, Wi-Fi both internal and with external service provider● Predication and impact analysis after detailed study of behavioral patterns under different classifications● Proper maintenance of issue-log details for future references● Assembling and installation of different types of system equipment – printers, desktops, laptops● Configuring and troubleshooting mail clients like Microsoft Outlook Express, Thunderbird● Configure antivirus software to fully protect IT environment.● Performed root cause analysis and general troubleshooting