Ajmal Sha Email & Phone Number

Manage the business and operational excellence of our customer success Organization.Implement the customer success strategy defined by the Organization.Support and direct new and experienced CSMs in strategies to deliver value to Rubrik’s customers.Set Goals (KPIs) and review team performance on daily, weekly, quarterly and half yearly basis, conduct one on ones, career mentorship.Enable the CSMs to meet and far exceed the performance expectations which involves but not limited to Product Onboarding, Product Adoption, Retention, Customer Advocacy and various projects and initiatives.Collaborate with internal organizations such as Sales, Renewals, Support, Operations, Engineering, QA and IT to improve overall Customer Success objectives.Partner closely with the leadership team in Prioritizing key initiatives to maximize customer success goals.Represent the success org as necessary on product teams and in various other Rubrik decision-making forums.Continue to hire, build and lead a high-performing team that operates with urgency and drive measurable value and ROIs to our customers.

I was the trusted advisor for Rubrik's enterprise customers, focusing on driving product activation and adoption through customer usage analytics and deployment strategies. Responsibilities include demonstrating a deep understanding of Rubrik's products, conducting technical and functional demonstrations, and addressing customer challenges. Additionally, the role involves leveraging insights from product usage analytics to identify predictive indicators of churn and consumption risk and taking proactive actions. Customer onboarding discussions, account familiarity, effective documentation, adherence to processes, and regular check-ins are also key aspects of the role. Collaboration with support and engineering teams to ensure an optimal customer experience and cross-team collaboration within Customer Success and other Rubrik teams are essential for success.

This role involves providing technical support across all levels, from basic user inquiries to complex problem-solving. Responsibilities include listening to customer concerns, diagnosing issues, and recommending/implementing solutions. Additionally, there's a focus on independent problem resolution, following escalation procedures when necessary, and providing guidance on cloud infrastructure and best practices. The position requires researching and resolving escalated issues promptly, ensuring accurate feedback to customers, and maintaining thorough documentation. Collaboration with internal teams is essential, and contributing technical content to deployment guides and documentation is part of the role. Demonstrating effective case management and documenting cloud deployments are also key aspects of the position.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Gurgaon, India

Noida, Uttar Pradesh, India

Advanced General Management Program, 8

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering