As a leader in Customer Success, I oversee the business and operational excellence of our Customer Success organization. My role is centered around implementing the customer success strategy, ensuring value delivery, and driving measurable results for Rubrik’s customers.I support and guide both new and experienced Customer Success Managers (CSMs) in strategies that focus on key areas such as product onboarding, adoption, retention, customer advocacy, and various impactful projects. By setting clear goals (KPIs), I track and review team performance daily, weekly, quarterly, and biannually, offering mentorship and career guidance along the way.Collaboration is key to success, and I work closely with cross-functional teams—Sales, Renewals, Support, Operations, Engineering, QA, and IT—to improve customer outcomes and achieve our overall objectives. I also partner with leadership to prioritize initiatives that maximize customer success goals and represent the success organization in various decision-making forums across Rubrik.I’m passionate about building and leading high-performing teams that work with urgency, deliver measurable value, and exceed performance expectations, driving meaningful ROI for our customers.