Senior System Engineer
CurrentSatellite Internet Support (RIGNET & VIZOCOM)Diagnose and troubleshoot connectivity issues with RIGNET and VIZOCOM satellite internet services.Perform maintenance and configuration tasks to ensure optimal performanceCollaborate with satellite providers to resolve complex technical problems.Operations SupportProvide technical support for network operations, ensuring smooth network functionality.Monitor network performance and proactively identify potential issues.Implement and maintain network configurations for optimal performance and security.End-User Device SupportTroubleshoot and resolve technical issues with desktops, laptops, and Polycom phones.Assist users with software installation, configuration, and basic troubleshooting.Manage and maintain service tickets through ServiceNow for efficient issue tracking and resolution.Document technical problems, solutions, and escalations within the ticketing system.