Highly experienced and versatile project delivery manager with a proven track record of success in delivering complex projects on time and within budget.Expertise in:Project managementWebsite developmentAndroid app developmentSEOCustomer supportKey achievements:Successfully delivered over 30 projects to clientsLaunched the Pakistani website for a multinational companyManaged and supervised a team of customer support representatives

Spearheaded administration, operations, and customer support for Sayah Consulting Pvt Ltd in Lahore, Pakistan for three years, ensuring smooth operations, efficient customer service, and a positive impact on the company's bottom line.Managed a team of 25+ employees, providing leadership, training, and performance evaluation to enhance team efficiency and productivity.Overhauled customer support operations, implementing new processes and procedures that reduced customer response time by 20% and improved customer satisfaction by 15%.Streamlined administrative and operational processes, leading to a 10% reduction in operational costs and a 5% increase in employee productivity.Developed and implemented a comprehensive customer support training program, resulting in a 25% increase in customer support representative knowledge and skillset.Served as a trusted advisor to senior management, providing insights and recommendations based on data analysis and industry trends.Successfully resolved high-priority customer issues, ensuring the retention of key clients and maintaining a positive brand reputation.

Lead and manage a team of customer support representatives to provide outstanding customer service to clients in Globe.Oversee all aspects of customer support operations, ensuring efficient resolution of customer issues and maintaining high levels of customer satisfaction.

Arrange Meetings, tickets reservation, hotel booking, Direct communication with Top management, administrative arrangements, transportation arrangements, visa arrangements, Airport services,

Managed financial transactions, maintained accurate records, and prepared financial reports.Provided administrative support to senior management, ensuring smooth operations and efficiency.