Ajmal Osmani Email & Phone Number

London, England, GB

Greater London, England, United Kingdom

Kabul, Afghanistan

• Deployed, troubleshot, and maintained system hardware, including servers and storage/backup systems, to meet RTDMS system requirements.
• Contributed to system design and implementation processes, including setting up FTP/share networks for efficient CDR downloading/uploading.
• Administered functional/technical requirements, evaluated billing data accuracy, and optimized CDR data integrity while monitoring transfer and storage status.
• Configured and integrated all Mobile Network Operators into a centralized real-time data management system for TSF Collection and total revenue assurance.
• Utilized RTDMS dashboard and raw CDR files at the OS level (Centos-Linux) to uncover and minimize data inaccuracies from MNOs.
• Deployed and maintained software/OS such as Esxi, V-center server, V-Sphere, Idrac, and Centos in a PR Data center, configured with EMC Unity400 Storage.

Kabul, Afghanistan

• Supervised the NOC team, ensuring smooth operations, managing escalations according to SLAs, and handling 1st-level incident management, network reporting, and change management tasks.
• Coordinated with various stakeholders, followed up on network emergencies, and maintained excellent client communication, including handling customer complaints, alarms, and SLA reports.
• Prepared and submitted various reports (daily/weekly/monthly/yearly/ad hoc), scheduled staff for 24/7 network surveillance, and ensured proper training and development of NOC team members.
• Designed innovative processes that reduced human errors and improved the SLA response time by 0.5%.
• Customized and upgraded the iengineering ITSM portal to align with ROSHAN Network architecture and developed an excel database for manual network availability/SLA reports until new reporting tools were operational.

Kabul, Afghanistan

• Managed a Network Operations Center (NOC) team of 25 resources across various operations, including BSS, NSS, IP, TXN, VAS, CBS, OSS, Helpdesk, and Reporting, while coordinating duty shifts and ensuring efficient team.
• Prepared and analyzed network outage, SLA, and availability reports on a daily, weekly, monthly, and quarterly basis; participated in meetings to improve network efficiency; and worked with the R&D team as a technical.
• Led and supported the implementation of new OSS tools (E-Flow & FMS) and assisted the project director and CTO in updating managed services processes according to customer needs and ITIL standards.
• Supported the ZTE management team in transitioning managed services from Ericsson to ZTE, ensuring a smooth transfer of network elements and human resources.

Kabul, Afghanistan

• Steered and mentored a network operations center (NOC) front office team of engineers and shift leads, implemented MSTOP/ITIL/eTOM processes, and developed annual performance assessments for the team.
• Prepared and presented business intelligence (BI) reports, served as the focal point for all network and service assurance activities, and updated the NOC team with new and modified WLA/SLA from different vendors and.
• Acted as a local process champion with the Ericsson global team to introduce, customize, implement, and monitor MSTOP/ITIL processes to improve work efficiency.
• Decreased customer complaints by developing a comprehensive escalation matrix for the NOC team based on defined SLAs, and resolved MSDP issues as L1 support while developing and upgrading the site/network elements.

Kabul, Afghanistan

• Directed all aspects of Roshan Network Operations, including BSS, Core Network, OSS, TXN, IP, and VAS. Tracked performance degradation, managed critical incidents, and recommended changes for NOC Back Office operations.
• Supervised a team of 30 engineers across the NOC front and back office, designed and upgraded network operational KPIs, and ensured proper network maintenance.
• Organized daily meetings with the Back-office team to review pending operational issues and take timely action to maintain network efficiency.
• Led and trained a team of six people to handle customer complaints, prepared reports from the CRM platform, and reviewed complaint trends to identify areas for improvement.

Afghanistan

• Owned the technical aspects of VAS, managed KPIs and SLAs, and handled critical alarms and escalations to ensure timely resolution of network issues.
• Oversaw service provisioning tasks, including resource configuration and activation. Collected network and service performance data, compiled reports, and recommended capacity expansion where needed.
• Supported project integration, provided technical solutions for hardware and configuration issues, and ensured seamless migration of new services to live networks without incidents.

Kabul-Afghanistan

• Responsible for 2nd line troubleshooting of voice, SMS, and data services.
• Managed outage handling, health checks, and preventive maintenance for various VAS platforms, including SMSC, RBT, VMS, MMSC, WAPGW, CGW, MCN, CC, CMS, USSDGW, OTA, ADD, and CBS.
• Coordinated migration activities, worked with vendors on network issues, and performed acceptance tests for new VAS platforms.
• Conducted routine monitoring of system performance, analysed alarms, and communicated with vendors for advanced technical support.
• Validated, implemented, and tested network and product configurations, and ensured effective stakeholder and escalation management.

Kabul, Afghanistan

Kabul, Afghanistan

Master'S Degree, Computer Science, Distinction

Bachelor Of Science - Bs, Physics