Ajmal Osmani Email & Phone Number

London, England, Gb

Greater London, England, United Kingdom

Kabul, Afghanistan

• Deployed, troubleshot, and maintained system hardware, including servers and storage/backup systems, to meet RTDMS system requirements.• Contributed to system design and implementation processes, including setting up FTP/share networks for efficient CDR downloading/uploading.• Administered functional/technical requirements, evaluated billing data accuracy, and optimized CDR data integrity while monitoring transfer and storage status.• Configured and integrated all Mobile Network Operators into a centralized real-time data management system for TSF Collection and total revenue assurance.• Utilized RTDMS dashboard and raw CDR files at the OS level (Centos-Linux) to uncover and minimize data inaccuracies from MNOs.• Deployed and maintained software/OS such as Esxi, V-center server, V-Sphere, Idrac, and Centos in a PR Data center, configured with EMC Unity400 Storage.

Kabul, Afghanistan

• Supervised the NOC team, ensuring smooth operations, managing escalations according to SLAs, and handling 1st-level incident management, network reporting, and change management tasks.• Coordinated with various stakeholders, followed up on network emergencies, and maintained excellent client communication, including handling customer complaints, alarms, and SLA reports.• Prepared and submitted various reports (daily/weekly/monthly/yearly/ad hoc), scheduled staff for 24/7 network surveillance, and ensured proper training and development of NOC team members.• Designed innovative processes that reduced human errors and improved the SLA response time by 0.5%.• Customized and upgraded the iengineering ITSM portal to align with ROSHAN Network architecture and developed an excel database for manual network availability/SLA reports until new reporting tools were operational.

Kabul, Afghanistan

• Managed a Network Operations Center (NOC) team of 25 resources across various operations, including BSS, NSS, IP, TXN, VAS, CBS, OSS, Helpdesk, and Reporting, while coordinating duty shifts and ensuring efficient team performance.• Prepared and analyzed network outage, SLA, and availability reports on a daily, weekly, monthly, and quarterly basis; participated in meetings to improve network efficiency; and worked with the R&D team as a technical architect to develop complex operational reports using SAP/SQL.• Led and supported the implementation of new OSS tools (E-Flow & FMS) and assisted the project director and CTO in updating managed services processes according to customer needs and ITIL standards.• Supported the ZTE management team in transitioning managed services from Ericsson to ZTE, ensuring a smooth transfer of network elements and human resources.

Kabul, Afghanistan

• Steered and mentored a network operations center (NOC) front office team of engineers and shift leads, implemented MSTOP/ITIL/eTOM processes, and developed annual performance assessments for the team.• Prepared and presented business intelligence (BI) reports, served as the focal point for all network and service assurance activities, and updated the NOC team with new and modified WLA/SLA from different vendors and operators.• Acted as a local process champion with the Ericsson global team to introduce, customize, implement, and monitor MSTOP/ITIL processes to improve work efficiency.• Decreased customer complaints by developing a comprehensive escalation matrix for the NOC team based on defined SLAs, and resolved MSDP issues as L1 support while developing and upgrading the site/network elements database.

Kabul, Afghanistan

• Directed all aspects of Roshan Network Operations, including BSS, Core Network, OSS, TXN, IP, and VAS. Tracked performance degradation, managed critical incidents, and recommended changes for NOC Back Office operations.• Supervised a team of 30 engineers across the NOC front and back office, designed and upgraded network operational KPIs, and ensured proper network maintenance.• Organized daily meetings with the Back-office team to review pending operational issues and take timely action to maintain network efficiency.• Led and trained a team of six people to handle customer complaints, prepared reports from the CRM platform, and reviewed complaint trends to identify areas for improvement.

Afghanistan

• Owned the technical aspects of VAS, managed KPIs and SLAs, and handled critical alarms and escalations to ensure timely resolution of network issues.• Oversaw service provisioning tasks, including resource configuration and activation. Collected network and service performance data, compiled reports, and recommended capacity expansion where needed.• Supported project integration, provided technical solutions for hardware and configuration issues, and ensured seamless migration of new services to live networks without incidents.

Kabul-Afghanistan

• Responsible for 2nd line troubleshooting of voice, SMS, and data services.• Managed outage handling, health checks, and preventive maintenance for various VAS platforms, including SMSC, RBT, VMS, MMSC, WAPGW, CGW, MCN, CC, CMS, USSDGW, OTA, ADD, and CBS.• Coordinated migration activities, worked with vendors on network issues, and performed acceptance tests for new VAS platforms.• Conducted routine monitoring of system performance, analysed alarms, and communicated with vendors for advanced technical support.• Validated, implemented, and tested network and product configurations, and ensured effective stakeholder and escalation management.

Kabul, Afghanistan

Kabul, Afghanistan

Master'S Degree, Computer Science, Distinction

Bachelor Of Science - Bs, Physics