Manager, Client Partnerships
CurrentResponsibilities: • Be the primary point of contact and build long-term relationships with multiple clients and maintain excellent client satisfaction. • Help clients through email, phone, online presentations, screen-share and in person meetings. • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. • Communicate clearly the progress of weekly, monthly and quarterly revenue to internal stakeholders. • Forecast and track key account metrics such as shipping volume, revenue and costs associated. • Monitor and analyze customer’s usage of their products/inventory. • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. • You’ll identify sales opportunities for each client and share these findings with the Sales team. Includes introducing clients and providing insights for Sales. • Liaise between the customer and internal teams: Sales, Operations, HR, Finance, Technology and Leadership. • Be a leader and mentor to support account team members’ skill set. Ensure your support team members are cross-trained, following company policies, standard operating procedures and are set up for success. • Responsible for the management of orders, inventory management, special projects, billing, or any type of inquiries from the clients. Primary Functions: • Project planning and inventory management. • Track the studios’ inventory and reporting information to the studio on a daily basis. • Reporting weekly forecast revenue and monthly billing to management/finance. Assist in the resolution of client billing issues. • Communicates special projects, forecast volume, and critical information to the Operations Team in a timely manner. • Must be able to perform duties with minimal supervision. • Perform all other duties as assigned
