A.J. Mccann Email & Phone Number

Yokohama, Kanagawa, Japan

Yokosuka, Kanagawa, Japan

Yokosuka, Kanagawa, Japan

Yokota Air Base, Japan

Provides high quality customer service as a member of the Tier II Help Desk team, working remotely from home to respond to incoming emails and phone calls related to contracted customers. Additionally, travels frequently, sometimes with short or no advance notice, in order to provide on-site touch labor or equipment installation as missions require, to various US Government sites across the Asia-Pacific region, to include mainland Japan and Okinawa, Guam, South Korea, and Hawaii.

Camp Smith, Hawaii

Analyzes cyber threat intelligence from multiple sources to include NSA, NCIS, FBI, DHS, and CIA. Tracks nation state actor activity and compiles reports to brief to leadership and to disseminate to subordinate commands throughout the USPACOM AOR. Utilizes multiple network scanning and auditing tools such as HBSS and ACAS in order to ensure commands are compliant with the IAVM program.

Camp Smith, Hawaii

Identified Department of Defense Information Networks Operations (DoDIN OPS) outages, degradations, and anomalous activities affecting the MARFORPAC AO, utilizing network monitoring tools (e.g. Hewlett Packard’s (HP) Business Service Management (BSM), HP’s Network Node Manager I (NNMi), DISA’s Authorized Service Interruption (ASI) portal, etc.) in coordinating with three regional MITSCs, two MEFs, and USPACOM CYBERPAC to coordinate IT support for 90,000+ Marines throughout the Pacific Theater. Maintained continuous Network Operations (NetOps) situation awareness; tracking and coordinating scheduled maintenance, ASIs, and requests for network changes (CRQs) that may have significant impact on network services in the MARFORPAC AO.

78Th Signal Battalion, Camp Zama, Japan

IT Management / Systems Administrator / Network AdministratorRegional Network Operations/Security Center (RNOSC) Battle NCO (Shift Supervisor)Responsible for US Military communications/network links spanning the entire country of JapanComputer and Systems Repair / Maintenance / Support, local and remoteIT Phone Support to include troubleshooting and mission coordinationRemote Support to include patching and vulnerability analysisServer Management / Support (Active Directory, Windows Server)Website Development / Maintenance / SupportDatabase Management / EntryManaged Remedy help desk ticketing system to manage and track IT issuesResponsible for End Device Tracking and InventorySupervised eight Soldiers both on- and off-shiftCreated and maintained daily duty rostersManaged shift work schedule (24-hour operations)Briefed visitors and VIPs on RNOSC function, duties, and responsibilitiesEnsured all regulations and Standard Operation Procedures were followedAssigned to work outside of position in Installation Tax Center and unit Training Room for extended periodsWorked alongside Japanese civilians fostering excellent bilateral relationshipsConducted realistic, relevant training to classes upwards of 100 personnel on a broad spectrum of subjects ranging from Equal Opportunity and Sexual Harassment to Land Navigation TechniquesHeld rank of Sergeant and awarded Army Commendation Medal for success in position

1-22 Infantry Battalion, 1St Brigade, 4Th Infantry Division, Fort Carson, Co

Automations Supervisor / LAN ManagerInstrumental in permanent movement of Brigade (5000+ personnel) from Ft. Hood, TX to Ft. Carson, CODeployed to Kandahar, Afghanistan in support of Operation Enduring Freedom (2010-11)Implemented and Maintained database tracking 400+ laptop systems across BattalionProvided direct customer support to Command Teams including Battalion Commander, Company Commanders, Command Sergeant Major, and First SergeantsProvided unsupervised, in-person, on-call troubleshooting assistance on Command Post Nodes, Satellite Network Access Protocal Terminals, TACLANES, Antennae, Switches and Routers to remote sites located in hazardous areasConducted software upgrades on the Battalion's Blue Force Tracker vehicle and command post terminalsSupervised three Soldiers both on- and off-shiftHeld ranks of Specialist and Corporal and awarded Army Commendation Medal and Army Achievement Medal for success in positionAwarded Army Combat Action Badge for actions taken under hostile fire in Combat Zone

3-43 Ada Battalion, 11Th Ada Brigade, Fort Bliss, Tx

Volunteered to deploy in support of Operation Enduring Freedom (2007-08)Operated and Maintained remote site shelter switches on 12 hour shift for one year in Southwest AsiaResponsible for vehicle maintenance and systems functionality / troubleshootingOperated and Maintained Small Extension Node - Mobile Subscriber Equipment as part of a four-man teamSet-up and tear-down of remote site switchesProvided telecommunications support to host Battalions in support of field exercisesMonitored radio communications network and provided updates as requiredHeld ranks of Private through Specialist and awarded Army Certificate of Achievement for success in position

Bachelor Of Science - Bs, Cybersecurity Analytics And Operations

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

High School

Activities and Societies: JROTC