Ajmer 'Aj' Singh Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. Our mission is to create a better IT experience for everyone.

Austin, Texas, Us

Hayward, Ca, Us

Aliso Viejo, Ca, Us

• Developing detailed and technical PRD's that articulate product requirements for engineering • Monitoring development projects to ensure they are tracking to appropriate timelines• Taking input from customers, analysts, and internal stakeholders to drive the delivery of innovative solutions to market • Keeping informed of competition in the marketplace and new technologies that create market opportunities • Preparing white papers, competitive matrixes and technical material to facilitate go-to-market activities• Coordinating technical product training to professional services, technical support, and sales engineers • Working with Product Marketing to determine how to position the solution to maximize market share and revenue • Developing and maintaining a professional network of business relationships inside and outside the company to achieve business objectives• Work with Sales on RFP's• Work on the online community, answering customer questions etc., and becoming the Voice of the product.• Coordinated Dev/QA/Marketing for timely product releases.• Provided weekly training to sales team to better equip them.• Worked on various relationships within/outside Dell, including third party partnerships (Cisco, Avaya, ShoreTel etc.)

Us

• Install, maintain, and troubleshoot the company’s technologies, such as Cisco’s VOIP (Voice Over Internet Protocol) phone systems, firewalls, routers, and switches, as well as Shoretel’s VOIP phone systems; • Troubleshoot problems in Enterprise networks.• Install, maintain, and troubleshoot Microsoft’s Small Business Server, Exchange Server, Terminal Server, and Windows Server products. Backup and Disaster recovery using BDR/NAS Device.• Working as an Escalation point with NOC team in india to troubleshoot complex issues with servers.• Working as the focal point of Managed Services umbrella for all the customers. Held training sessions to bring everyone at par with the policies and procedures.• Performed large scale Implementation of Server-based Symantec Antivirus in large companies.• Implemented T1 circuits for customers to connect various buildings.• Remotely performed maintenance on servers/workstations for various errors.

San Jose, California, Us

• Provide technical support via the telephone, web or at the customer sites of various ISPs.• Recreated and simulated customer issues in the CS lab or on-site, developed solutions for problems, verified new system software and hardware in the CS lab as well as customer sites and test/verify 3rd party equipment for use with Calix Network's products.• Worked on technologies like H.248, GR-303, Video setup, FTTP (Fiber-to-the-home), ADSL, VDSL, HDSL, DS1, DS3 setups.• Support Pre- GA trials, (lab / beta trials) customer test plans & staging.• Reproduce customer issues in the TAC lab and work with Development teams for resolutions.• Responsible for entering Bugs, documenting issues and troubleshooting steps, to aid in troubleshooting.• Troubleshoot and repair fiber optic and copper transport systems in central office and remote cabinets.

Paris, Fr

• Configuration, troubleshooting and maintaining customer routers and design their policies for traffic movement through multiple paths available.• Configured Layer 2 and layer 3 VLANs on 6500, 3500, 2900 series. Configured switches at layer 2 and layer 3.• Responsible for troubleshooting, configuration, installation of WAN/LANs (TCP/IP, Ethernet, OSPF, ISDN, Frame-Relay, EIGRP. Network Management with NMS OC3.• Installation/Upgrades of Network devices.• Monitoring of customer firewalls (PIX, Checkpoint) and making any changes in policies where necessary.• Network Monitoring and Network Efficiency Analysis.• Network Charting and Documentation.

• Handling Escalation calls from frontline technicians for Windows 98 and Windows XP OS. Also helped US home based customers setup Wireless Home based network using Microsoft Broadband hardware MN-500 and MN-550.• Working as Mentor and giving guidance and technical help to on call frontline technicians for windows 98 and Windows XP OS.• Conducting training sessions for new support representatives.• Taking hurdle sessions for on floor support representatives.• Providing continuous feedback to engineers via email.• Fixing core windows 98 and Windows XP Operating System issues.• Setting up Office/Home Network on Wireless Routers, Hubs or peer to Peer Network.• Network Printer Installation and troubleshooting.• Setting up Internet Connection Sharing on network nodes.• Email account configuration on MS Outlook and Outlook Express.• Perform data backup and recovery operations.• Working on Conference calls with 3rd party Vendors for advance 3rd party products troubleshooting on various issues.• Preparation of case reports on weekly basis and organizing a weekly discussion of • Critical issues with partner Tech lead - Microsoft Technical Engineer.

London, Gb

Bachelor Of Technology, Computer Science

Education record