IT Service Delivery Manager for the Dutch Government. Before this position I been working as an independent project manager with over 20 years of ICT experience. During my activities in the past I been responsible for small and large projects. Facilitating and leading a team of individuals and groups to successful completion of different projects. The last few years I primarily worked for the Dutch government. In this ever changing environment I was responsible for the realization and management of multiple key projects.Arjan has developed his technical and commercial skills balanced with in depth education and experience. During his experience he has learned that the key element to a successful project is communication between technical and commercial groups. His strength is being the bridge of communication between “the technical person”, “the commercial vendor” and “the client”.Arjan has the ability to motivate people to success while maintaining his high level of quality standards. He is results driven and understands even the best laid plan comes with bumps in the road. His style of leadership including laughter, proactive reaction, and focus on the final results keep him and his team moving. This is the main reason Arjan was able to put some new life into discarded projects and completed them with success.To gain understanding of my capabilities and performance level, please review my recommendations from others.Specialties: Arjan has gained practical and theoretical experience in the fields of:Project and program managementService managementDatacentersMove ICTICT architectureInfrastructure rationalizationICT managementProduct lifecycle managementOutsourcingSupport processesRisk managementQuality managementIntegration servicesConfiguration managementChange managementService level agreementsContract managementLicense managementGovernment and Government tenders