Aj Morales Mba, Ms, Csm, Cspo Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, Us

Hoboken, New Jersey, Us

Served as Chief of Staff for Chief Technology Officer, and force multiplier for other Vytalize Health senior leaders. Oversaw rhythm of business including KPIs, MBRs, QBRs, executive leadership staff meetings, Tech budget, Tech all-hands presentations, Tech department newsletters, Tech department calendars. • $43M revenue stream optimization by spearheading critical Data Foundation program, to improve data accuracy, which fortified billing and KPI tracking mechanisms, leading to improved financial performance and operational insights. • $270K annual savings by leading the creation of the Tech department's inaugural budget framework, optimizing vendor contracts, and driving substantial enhancements in financial and operational performance.• Improved employee engagement and productivity by creating Employee Feedback and Development framework and hiring plan for Technology Department, later adopted by whole company. • Mitigated compliance risks by orchestrating multi-departmental collaborations, securing essential resources, and ensuring adherence to CMS regulations, safeguarding the company's operational integrity.• 35% operational efficiency gain forecast through reduction of manual activities by leading the evaluation and selection of a Contract Lifecycle Management solution and Tableau.

Seattle, Washington, Us

Oversaw daily operations of customer service and support relationships, internal and external documentation, and special projects. Set OKRs, drove companywide process improvements, and aligned teams with specific objectives and strategic direction. • 50% average time reduction to find information by restructuring Confluence site from 35 to seven spaces.• Achieved customer support readiness in three months by promptly gaining understanding organization’s current state, creating Product Support and Technical Communication teams, and creating corresponding processes. • 25% improvement in sprint content completion by creating new sprint planning and execution process using agile methodologies and related reference materials.• 15% reduction in wasted time completing release tasks by creating new release management process, resulting in assignment as release manager.

New York, Us

Directed strategic planning, launch, support, and maintenance for company’s biggest client – Microsoft. Led process improvements using root cause analysis and lean techniques. Ensured clear understanding of requirements, mitigated risk, and monitored projects from beginning to end. Developed, defined, and tracked key business metrics. • $2 million in annual revenue achieved by deploying 43 enhancements and bug fixes in 54-server environment.• Delivered cost-effective, high-performance technology solutions for 12 Fortune 50, 100, and 500 clients.

Seattle, Wa, Us

Collaborated with business and financial systems teams to support Order-to-Cash product line. Recommended methods to enhance, re-architect, and improve technical solutions to support business requirements. Managed concurrent projects with customer service-oriented approach.• $3.9 million in Raw Margin Dollars (RMD) per quarter generated through delivery of scalable API solution.• Saved $1.4 million annually by leading enhancements for three Order-to-Cash products within 12 months.• 40% reduction in Direct Debit (DD) process duration and subsequent global DD adoption earned by providing strategic and tactical leadership for product, development, and finance teams.

Owned cash applications process and identified opportunities for improvement. Led cash applications stream in projects inclusive of migration of FedEx U.S. domestic accounts receivable system from legacy system to Oracle EBS, corporate loads, and centralization of cash applications pre-processors.• $13 million reduction in unapplied balance attained within three months by interviewing stakeholders, identifying problem areas, and creating and guiding team through proposed solutions.• Oversaw more than $1.2 billion in international accounts receivable through project leadership and efficiency improvements in Oracle R12.1 EBS environment.• Executed project to decrease manual overhead and system risk and closed six functional gaps for Oracle.• Managed large team of 200 employees and five functional areas through successful corporate load.

Arlington, Virginia, Us

Served as second-in-command for 170-person department providing transportation support for 25,000 employees. Managed and developed total of 37 team members.• Led logistics and operations for deployment of 125 personnel and 68 pieces of rolling stock worth $820,000.• Planned, coordinated, and led three rifle ranges without incident, enabling qualification of 330 staff.• Achieved 95% readiness (10% above standard) while overseeing more than $30 million in equipment.

Arlington, Virginia, Us

Supervised 35-person logistics team and $7 million in equipment supporting division with over 112,000 U.S. troops.• Transported $10 million in equipment from Iraq to Washington by coordinating with multiple external entities to plan and schedule packing, inspection, RFID tagging, handovers, and transportation.• Managed high-visibility project to transport over 100 tons of force protection equipment during Iraqi elections.• Led team in more than 75 initiatives to support groups located across numerous Iraq locations.

Technical Support Specialist | XTEND (Division of Amcom Software) now Spok Inc.• Managed up to 60 accounts of company’s 500+-customer base.• Provided first-level problem identification and resolution to external users of proprietary software and hardware.• Managed Flash Alert software project successfully implementing system for 5 new clients in first year.Software Engineer and Product Specialist | StrikeForce Technologies, Inc.• Sole documentation/quality assurance (QA) specialist, system installer and customer support specialist for 15-person startup company leveraging Spanish bilingual skills to support customers in US/Latin America Enabling immediate software implementation.• Composed first installation/operation manuals for ProtectID products for use as main client reference guide.• Tracked/assured problem resolution with no product returns. Desktop Support Technician | Curtis Mallet-Prevost, Colt and Mosle LLP• Configured, installed, and provided software and hardware troubleshooting support for law office.• Tracked status of open support tickets and ensured resolution of all tickets in US, as well as offices in Mexico, France, London, Germany and European countries to enable continual access to highly time-sensitive information.

Master Of Business Administration (M.B.A.), General Management

Ms, Information Systems

Bs, Computer Information Science