Allison Musser, Cep Email & Phone Number

South Jordan, Utah, United States

South Jordan, Utah, United States

South Jordan, Utah, United States

South Jordan, Utah, United States

South Jordan, Utah, United States

Greater Salt Lake City Area

October 2020 - Awarded the Student Affairs Hero Award for showing up during challenging times, offering support, listening and helping navigate next steps, persisting and bringing out the best in others.Technical• Transitioned appointment management from ConexED to Handshake in only 3 weeks by defining the scope, milestones and delivery dates, and delegating projects to team members based on their interests and strengths• Learned, trained, and implemented Microsoft Teams for the entire office with less than 24 hours notice of new remote work requirements, which increased communication and promoted collaboration• Conducted 3 division-wide trainings on Microsoft Teams to promote adoption and increase collaboration during remote work, and then edited and transcribed the video to make it more accessibleLeadership• Oversee a team of 9 full-time professional Career Coaches by leading and coordinating efforts to reach short and long-term goals congruent with the CPDC strategic plan• Manage and participate in the hiring, on-boarding, and continued training of coaching staff• Foster collaboration with Academic College Deans, Department Chairs, and Faculty to establish an overall strategy within each college to facilitate and increase students’ awareness and participation in career planning and use of CPDC programs and resources• Co-manage the CPDC office budget, with special focus on personnel, operations, and the allocation of Career Center resources toward staff professional development activities and student programs• Collaborate to gather, compile and analyze data to assess student utilization, satisfaction, and learning outcomes with career center activities

Salt Lake City, Utah

Technical• Serve as the primary liaison between ConexED and the CPDC to successfully implement a new campus-wide appointment management system• Developed expertise in ConexED in order to document, prioritize, and translate customer requirements to ConexED developers and guarantee seamless functionality for both student and staff users• Piloted ConexED, a new appointment management system, resulting in a seamless office-wide implementation and increased visibility of coaching availability for student access • Participated in the Handshake Implementation Team, which managed an 8-week implementation plan that led to the successful launch of Handshake and integration with Peoplesoft data for 35,000+ students• Configured school settings in Handshake for optimal use and accessibility for users• Created comprehensive training materials and facilitated training to support and accelerate deployment of ConexED and Handshake in the CPDC, and to promote best practices for configuration and use• Communicate status updates to staff via email and in-person regarding ConexED and Handshake product enhancements, and functionality to ensure ease of use for staff and studentsInterpersonal• Coach students by facilitating conversations regarding strengths, values, skills, and interests that lead to the creation of individualized action plans for future goals • Collaborate with staff and faculty in the Colleges of Education and Humanities to provide relevant career education programs and information to students, and alumni• Co-teach HUM 3960 (Humanities Career Compass) with an Academic Advisor from the College of Humanities to engage students in the career development process through personal and professional development activities, which leads to the creation of a professional portfolio

Claremont, Ca

Technical• Designed and modified various computer applications including Qualtrics; Microsoft Word, Excel, and Outlook; Sakai; and Symplicity to meet the programming needs of PCIP• Advocated for and received institutional approval to purchase FluidReview, an application collection software, used across campus for varying application processes• Collaborated with IT to customize FluidReview to meet specific application, tracking, and notification requirements, which decreased application review and processing time by 50%• Increased accessibility of resources by recording and editing informational videos using Google Hangouts On Air and YouTube for students to view if they are studying off-campus, or cannot attend an information sessionProgrammatic• Coordinated the Pomona College Internship Program (PCIP) by facilitating the application and selection process for over 300 diverse student applicants annually• Managed and allocated over $400,000 in alumni and parent donations designated for summer experiential learning opportunities• Organized 150 PCIP Summer Experience applicant interviews by increasing partners, onboarding new technologies, and formalizing a clear application process for students• Developed and maintained cooperative relationships with employers to provide internship opportunities for PCIP participants each semester and summer by conducting site visits and sustaining contact throughout semesters• Designed and modified PCIP curriculum and learning outcomes based on student feedback and best practices to ensure participants engaged in meaningful career development exercises • Provided individual counseling to a diverse student population on career development issues including career planning, career decision-making, major selection, and job and internship search strategies

Los Angeles, Ca

• Advised undergraduate students on all aspects of their academic experience by assessing stages of student development, then creating meaningful educational plans to aid in the attainment of academic, career, and personal goals• Interpreted and explained university and departmental policies, procedures, and curriculum to ensure proper course selection for timely degree completion• Evaluated and monitored student academic progress by sending degree audits to every third and fifth semester student, reaching out to students with low mid-term grades, and contacting all students not registered for the upcoming term• Reviewed student petition and exception requests on a case-by-case basis, then approved, denied, or made recommendations based on university and departmental policy• Monitored students on academic probation by scheduling regular meetings to discuss academic progress and goals, recommending various campus resources based on needs, and approving course enrollments for upcoming terms•Participated in new student orientation activities including presenting curriculum and policies to parents and students, and assisting students with course registration•Co-Supervised 10 Student Interns by aiding in recruitment and training, creating schedules, monitoring payroll activity, and sending daily emails to inform students of crucial updates regarding office procedures and curriculum

Los Angeles, Ca

• Developed assignments and discussion prompts that allowed students to engage in the career development process through goal setting, networking, and reflection in their internship

Azusa, Ca

• Coordinated on-campus career events such as the Graduate School Fair and Evening with Industry, including logistics, on-campus marketing, off-campus recruiting, and budget• Created student and recruiter evaluation forms, distributed and collected proper evaluation forms during events, then input and analyzed evaluation responses using Statistical Package for Social Sciences (SPSS) to determine event effectiveness and areas for improvement• Counseled students seeking major selection, résumé and cover letter critique, interview skills, job or internship search, and career exploration by listening to students’ individual needs and providing the proper resources for student success• Developed, presented, and tailored résumé workshops to students in various fields of study to facilitate students’ job or internship search process• Co-supervised the Career Services Student Leadership (Ambassador) program, established to increase the campus’ awareness and knowledge of the services offered by our office, by facilitating monthly meetings with Student Leaders to increase their professional development skills• Monitored and evaluated Student Leader program effectiveness and suggested changes for improvement by creating student satisfaction surveys, then compiling, analyzing, and presenting results to staff• Coordinated Speed Networking, an event designed to promote alumni relations and allow students to meet with alumni to develop networking skills, by partnering with the Communication Studies Department and utilizing LinkedIn to contact Azusa Pacific University Alumni • Created and presented a Partnership Proposal to the Center for Student Action to promote a collaboration effort for the funding, student marketing, and utilization of the cross-cultural resource, My World Abroad• Proofread and text-edited all outgoing marketing to ensure the use of correct spelling, grammar, punctuation and composition

Azusa, Ca

• Utilized writing theory to provide one-on-one, 30 to 60 minute, in-person feedback to a diverse population of graduate students regarding their writing projects including format, structure, audience awareness, and grammar• Collected and input student information to guarantee accurate record-keeping for program assessment• Instructed students on the proper steps to schedule an appointment with a Writing Consultant using the Writing Center’s online scheduling tool

Azusa, Ca

• Presented and explained General Education graduation requirements to a diverse group of undergraduate students in 30-minute advising appointments while utilizing developmental advising principles to promote student academic success, retention, and timely degree completion• Advised students regarding the proper policies and procedures involved with student petitions, degree certification and university requirements while maintaining confidentiality according to the Family Education Rights and Privacy Act (FERPA)• Utilize the university student information system to access student test scores and degree audits to guarantee proper class selection• Co-facilitated group advising sessions for up to 20 undeclared, undergraduate students to guarantee completion of General Education requirements and aid with upcoming class and major selection

Chino Hills, Ca

Recreation Leader (August 2011 - April 2013)Recreation Specialist (August 2010 - August 2011; stepped down to attend graduate school)Recreation Leader (June 2008- August 2010)Recreation Leader• Managed and maintained the use of facilities, including program supplies and equipment• Provided walk-in and telephone assistance for customers• Scheduled reservations at community facilities and supervised facilities during reservations• Provided assistance with various aspects of the recreation program, including special eventsRecreation Specialist• Created bi-weekly staff schedules for 15+ Recreation Leaders taking in to account varying availability and ensuring office coverage during regular business hours and after-hour events• Oversaw the Summer 2011 Volunteen program by coordinating Volunteen interviews and selection for each summer site• Managed escalated customer service situations by listening to customer grievances, enforcing office policies, and providing exceptions when necessary

Chino Hills, Ca

• Developed, planned, and organized specific program activities and special events, including Santa Makes House Calls and the Summer “Volunteen” Program• Organized and participated in the interviewing and selection process of the 2011 Summer “Volunteens”• Responsible for all office procedures when the office coordinator was not present• Supervised and scheduled personnel for specific program activities or events

Gunnison, Co

• Supervised 11 undergraduate Conference Assistants with daily conference responsibilities including crisis management, customer service, and hospitality• Created and implemented a diversity training to increase the Conference Assistants’ knowledge and awareness of over 20 diverse conference groups attending our campus• Prepared conference packets for all conference attendees, which included room assignments, meal tickets, emergency procedures, and room keys to ensure efficiency and safety for all conference guests• Managed all crisis and conflicts among conference guests by providing immediate on-call assistance

Fullerton, Ca

• Demonstrated teamwork and leadership in welcoming 4,065 freshman, 2,200 parents, and 1,800 transfer students to California State University, Fullerton • Delivered 45-minute daily presentations regarding important registration information to groups of 50 or more incoming students to ensure proper class registration methods and procedures• Guided over 200 students daily with registration for first semester courses • Collaborated with supervisors and co-workers in the development and facilitation of a diversity workshop presented to over 800 new students at Student Life Orientation• Provided assistance to distressed parents being separated from their student by practicing listening, communication, and conflict resolution skills• Performed 45-minute tours of the California State University, Fullerton campus to groups of 20 parents

Master Of Science (M.S.), College Counseling And Student Development

Activities and Societies: Alpha Chi National College Honor Scholarship Society

Bachelor Of Arts (B.A.), Business Administration, Marketing

Activities and Societies: Beta Gamma Sigma (Business Honors Fraternity), New Student Orientation (2010), New Student ProgramsCum Laude