Andrew Nelson Email & Phone Number

Shakopee, Minnesota, United States

Responsibilities include monitoring network performance, analyzing routine IT infrastructure operations, and working with IT teams to develop solutions for county and implement improvements to the efficiency and reliability of IT, IT support, and systems. Provides subject matter expertise on the disciplines, methods, processes, and technologies purchased as a service and/or deployed on-premise in support of County business. Manages and coordinates the work of service providers on behalf of the County at a high level.

Burnsville, Minnesota, United States

Responsible for providing technical support and troubleshooting assistance to end-users through various channels, including phone, email, and in-person interactions. Resolving software and hardware issues, installing, and configuring software and peripherals. Strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.