Ajooni Panesar Email & Phone Number

Canada

Toronto, Ontario, Canada

● Trained over 20+ employees on product lines, ingredients, formulations, and USPs, ensuring accurate customer guidance, leading to a significant increase in customer satisfaction by 20%.● Prepared and presented sales reports to upper management, analyzing KPIs on Shopify like AOV, UPT, top-selling products, and peak times for monthly comparisons. Shared customer feedback to identify improvement and growth opportunities.● Mastered guest experiences by consistently earning a perfect… Show more ● Trained over 20+ employees on product lines, ingredients, formulations, and USPs, ensuring accurate customer guidance, leading to a significant increase in customer satisfaction by 20%.● Prepared and presented sales reports to upper management, analyzing KPIs on Shopify like AOV, UPT, top-selling products, and peak times for monthly comparisons. Shared customer feedback to identify improvement and growth opportunities.● Mastered guest experiences by consistently earning a perfect 10/10 on NPS. Achieved a 100% product conversion rate, with guests purchasing all recommended items, highlighting expertise in understanding and fulfilling guest needs.● Ensured 100% on-time appointments by proactively addressing delays, reallocating tasks, and adjusting appointments in Clientele, maintaining seamless operations and uninterrupted guest experiences. Show less

North York, Ontario, Canada

- Boosted customer retention by 95% by creating a welcoming environment, patiently answering queries, and enhancing overall customer experience.- Supervised cash desk operations during high-traffic events with (1000+ customers and $30K+ sales). Ensured POS readiness, promoted membership benefits, managed queues, expedited purchases, and minimized wait times.- Merchandised products while keeping store aesthetics and strategic arrangement in consideration, ensuring popular and visually… Show more - Boosted customer retention by 95% by creating a welcoming environment, patiently answering queries, and enhancing overall customer experience.- Supervised cash desk operations during high-traffic events with (1000+ customers and $30K+ sales). Ensured POS readiness, promoted membership benefits, managed queues, expedited purchases, and minimized wait times.- Merchandised products while keeping store aesthetics and strategic arrangement in consideration, ensuring popular and visually appealing items were easily accessible and prominently displayed at eye level, resulting in a 20% increase in customer engagement and sales.- Conducted bi-weekly reviews to ensure associates were knowledgeable about new product lines, up-to-date on the product’s ingredients, formulations, and unique selling points (USPs). Performed monthly employee evaluations to ensure service standards were consistently met.- Organized items in the back-of-house (BOH) by product category and popularity to ensure ease of access and efficient replenishment. Conducted regular reviews of inventory levels to align with sales forecasts and customer demand. Conducted monthly physical counts and reconciled inventory to identify and resolve any discrepancies, ensuring accurate inventory management and operational efficiency. Show less

Ontario, Canada

- Developed extensive knowledge of Korean and Japanese skincare brands, ingredients, and formulations. Used this expertise to provide precise recommendations and curate personalized skincare routines, fostering repeat purchases and customer loyalty.- Delivered exceptional customer service, maintaining a 98% customer satisfaction rate.- Promoted new products and special offers, contributing to a 10% increase in overall sales. - Trained new staff on customer service best practices and… Show more - Developed extensive knowledge of Korean and Japanese skincare brands, ingredients, and formulations. Used this expertise to provide precise recommendations and curate personalized skincare routines, fostering repeat purchases and customer loyalty.- Delivered exceptional customer service, maintaining a 98% customer satisfaction rate.- Promoted new products and special offers, contributing to a 10% increase in overall sales. - Trained new staff on customer service best practices and sales techniques. Show less

Manesar, Haryana, India

- Collaborated with Japanese advisors and cross-functional teams, providing language support and facilitating effective communication. Actively participated in meetings to ensure project alignment.- Managed onboarding, mentorship, and support for new team members. Conducted training sessions, answered queries, and facilitated role-playing exercises for effective preparation.- Coordinated schedules, booked appointments, reserved meeting rooms, and managed travel arrangements for Japanese… Show more - Collaborated with Japanese advisors and cross-functional teams, providing language support and facilitating effective communication. Actively participated in meetings to ensure project alignment.- Managed onboarding, mentorship, and support for new team members. Conducted training sessions, answered queries, and facilitated role-playing exercises for effective preparation.- Coordinated schedules, booked appointments, reserved meeting rooms, and managed travel arrangements for Japanese advisors.- Conducted inventory reviews aligned with sales forecasts and demand. Performed monthly counts and reconciliations, resolving discrepancies to ensure accurate inventory management and improve operational efficiency. Show less

Strategic Relationships Marketing, Marketing/Marketing Management, General

Postgraduate Degree, Digital Marketing

Bachelor Of Commerce - Bcom, Accounts

Japanese Language