Ajoy C. Email & Phone Number

At Quayside Technical Services, we focus on providing our customers with solutions and support that allows them to focus on running their business, rather than being distracted by IT and Telecoms issues.This is done primarily using our fully managed service, where our customers pay a fixed monthly amount for us to perform all administration and remedial work on their systems. We can also handle all of their Internet and Telephony requirements. We provide a full suite of cyber security solutions, and also several backup and disaster recovery options. These are just a few of the things that we can provide, making us an ideal one-stop-shop for our customers.We also assist our customers by demystifying areas such as PCIDSS compliance, and also GDPR, and provide them with practical solutions to ensure that they remain compliant with current legislation.

London, United Kingdom

At Knight Securities, I worked in a team that was responsible for supporting various traders, support staff and company executives across what was at the time, one of the largest trading floors in the world.Hardware wise, this involved high specification workstations, with multiple graphics adaptors and screens, and a wide variety of software applications, from the standard MS Office suite, to complex financial applications by Reuters, Bloomberg and Cantor Fitzgerald. Part of this was assisting traders in implementing and maintaining their own financial models that they had created in tools such as Excel, using DDE (dynamic data exchange) to automatically pull realtime market information and adjust their spreadsheets accordingly. There was also an element of Windows server installation and administration work involved.In addition to the above, I was solely responsible for maintaining multiple banks of multiplexer-switched video walls across the trading floor, which were used to display the main financial television channels. Traders could tune into the sound of any of these video banks, using their squawk boxes. I was also solely responsible for the banks of dot matrix displays that were used to display market information feeds across the trading floor.

London, United Kingdom

I was employed initially at Courts to provide support for the Netware/DOS point of sale system that was used in the 110+ branches across the UK. However, it was apparent that I had a flair for the Windows side of computing, and I became responsible for providing IT support to the two head office locations in London. This involved looking after staff at various levels, from accounts clerks to board members and shareholders.Aside from dealing with general IT support issues, I was responsible for designing the technical aspects of the rollout of Windows NT4 across the head office sites, and eventually the UK stores. I designed, from scratch, the deployment procedure that was eventually used on over a thousand PCs to produce a consistent Windows installation (with accompanying applications). Following on from this I became involved with the design and implementation project for the new point of sale system for the UK stores. This was a departure from traditional point of sale, and paved the way for the current generation of point of sale strategy using mobile devices. The sales reps in the stores were to use small Wi-Fi enabled laptops to assist customers around the shop floor. Although Wi-Fi was in existence, the 802.11 standard had only just been created. As such, there were no practical, time-tested strategies on how to deploy Wi-Fi. I was responsible for conducting site surveys and deciding upon access point placement (using Lucent WaveLAN hardware).Additionally, I developed a testing methodology and used this to assess laptop hardware from seven laptop manufacturers. This was used to assess suitability for the machines to be used on the shop floor. I then designed the software build for these machines.Aside from the above, I was involved in many other small projects, as well as performing some system administration.

United Kingdom

Working in a team of approximately ten in the testing department, I dealt with in and post-warranty systems that were not functioning correctly. In a high-pressure environment where customer anxiety levels were often high, it was important to develop my own robust set of troubleshooting methodologies, as well as as learning vital customer service skills.