Conducted audits of client email accounts as a part-time consultant, delivering actionable strategies that increase in email revenue and enhanced customer retention and engagement.

- Audited client accounts and created suggested strategies for increasing email revenue, customer retention, and engagement. - Designed and implemented automated email programs, including welcome series, abandoned cart reminders, post-purchase follow-ups, and reward programs. - Analyzed and reported on campaign performance to stakeholders, using tools like Google Analytics and Klaviyo.- Managed email data and segmentation, ensuring data quality and compliance with data privacy regulations.- Developed and executed email campaigns that increased open rates and conversion rates.

- Acted as lead point of contact and champion of customer success while managing several client account simultaneously - Trained and managed Project Managers at the company.- Provided guidance and support to other departments on email best practices and strategies.- Developed and maintained email marketing calendar, ensuring timely and relevant messaging to customers.- Acted as project manger as well to continue to develop email campaigns and automations

- Successfully managed email marketing campaigns for multiple clients, resulting in increased revenue and customer engagement. - Coordinated with design and copywriting, and developer teams to ensure visually appealing and effective email templates.- Managed the email production schedule, ensuring timely and accurate delivery of all campaigns.- Conducted A/B testing to optimize subject lines, calls-to-action, and other elements for maximum impact.

I worked directly with the VP of Sales and Marketing to create, manage, and coordinate the company's marketing promotions between their 15 retail locations, 3 online stores, and outreach promotional events such as trade shows.- Coordinated, trained employees on, and launched new in store and online rewards program systems across 14+ locations.- Maintained, organized, and scheduled tasks for the company promotions including, but not limited to, emails, sms text, in-store product deals, website ads, in-store ads, magazine ads, and customer events.- Updated all email lists to remove cold email addresses, increased email inbox non-spam compliance, updated email designs, created several automated and triggered email campaigns to increase customer brand interaction and spending.- Sold, managed, organized, and tracked ad campaigns for 3rd party suppliers.- Planned, organized, and managed local store promotions, trade show events, and charity functions.- Light graphics and video editing as needed.- Sourced promotional products from overseas manufacturers

• Founded and managed an e-commerce store specializing in second-hand and overstock products, overseeing all aspects of operations and strategy.• Optimized Google Ads campaigns, achieving consistent ROI through data-driven targeting and performance analysis.• Maintained and troubleshot automated product database systems, ensuring accurate inventory management and seamless operations.• Recruited, trained, and led a team of customer service representatives, enhancing customer satisfaction and support efficiency.• Coordinated product logistics and inventory management with third-party warehouses, ensuring timely fulfillment and streamlined supply chain processes.

• Pioneered and managed key aspects of sales, customer service, database management, warehouse operations, and client success for a rapidly growing e-commerce business.• Spearheaded B2B sales efforts, onboarding clients and scaling from a small base to a robust client network generating thousands of daily transactions.• Designed and implemented a custom order and employee issue reporting system streamlining warehouse operations and issue tracking.• Developed comprehensive customer support guidelines and manuals, establishing service standards and scaling the customer service team from 1 to 20+ representatives.• Managed client accounts as a Client Success Manager, fostering strong relationships, ensuring satisfaction, and driving repeat business.• Maintained online quality standards for multiple e-commerce platforms, including Amazon, eBay, Shopify, and Walmart.com, ensuring compliance and high-performance metrics.

• Collaborated with upper management and the company owner to drive operational excellence and achieve strategic goals across multiple locations.• Participated in hiring processes by interviewing candidates and leading training programs for new employees, fostering a skilled and motivated workforce.• Partnered with upper management to launch new store locations, including setup, staff onboarding, and operational readiness.• Contributed to franchise growth by developing promotional materials in collaboration with the company owner and upper management.• Achieved record-breaking sales performance by selling the highest number of warranties, showcasing exceptional sales and customer engagement skills.

I started as a Quality Assurance Tester then was promoted to an embedded tester. I tested software for issues and would document and report any faults discovered. As an embedded tester I would also do a wide variety of different task as need from the Development team, including but not limited to, writing pseudo code, design input, write version stability reports, and more.