Leveraging decades of experience in technology and human design serving Enterprise clients. From experience strategy to technology design to product development, you can rely on heyZensei to get you through.

• Leading international project teams to design and develop digital business solutions for Fortune-100 clients• Streamlining cross-functional operational strategies for emerging digital business lines• Engineering repeatable and scalable digital experience strategies and technology ecosystems for the biggest brands and investment firms in the world.• Concepting and designing custom digital experience solutions for the built and virtual worlds, serving retail, education, workplace, urban living, entertainment, and beyond. • Authoring winning research grants, handbooks, and guides for VR/metaverse business strategies, IoT product design, accessible design practices.

• Consulted with Fortune-100 and clients to improve their overall technology ecosystem and achieve their employee experience goals. • Conceptualized, designed, and implemented employee experience solutions as an authorized reseller of Modo Labs, Inc., platform technology. • Created program sales, marketing, and operational documentation and templates, demo scripts and templates, demo mobile apps, and other program assets. • Executed all project life cycle activities for projects such as workplace experience consultations, experience app design and implementation, and internal UX consulting for various other JLLT product teams. • Subject Matter Expert on the Modo Labs platform technology for all sales pursuits and client projects.

Serviced nearly a dozen West Region technology sales clients as a dedicated JLL advisor for their workplace technology platform. Worked with big-brand clients to identify and implement JLL Technologies to enhance their CRE technology ecosystem.

Managed 12+ Corporate Solutions client accounts and overall West Region services, technology platform strategies, and technology initiatives of all sizes. • Developed cost-saving client operational technologies and Business Intelligence strategies.• 2017 VIP Award from T-Mobile for exceptional account leadership and teamwork.• Designed and delivered educational BI and analytics curriculum to internal teams.

Led account-specific technology platform innovation and streamlined operational activities for one of JLL’s most significant accounts.• Designed and developed the client’s first employee experience mobile app.• Re-aligned account Business Intelligence team with firm-wide standards and technology programs to overhaul operations and realize cost savings in just a few months.• Lead account teams to re-engineer BI Sandbox architecture and account SSRS reporting.

Served as Facilities Management Technology Lead on one of JLL’s largest and most advanced accounts, JP Morgan Chase, where I worked as SME resource for account, client, and third-party contacts on all facilities management technical topics. Significant examples include:• Collaborated closely with account BI team to develop integrated FM and Finance reporting solutions, improve data quality algorithms, troubleshoot custom Microsoft Visual Basic code, and improve complex SQL statements. This helped elevate the BI program, improve client reporting, and save development time and cost.• Developed Capital Planning Tool BI suite to provide internal- and client-facing financial results for the account’s global portfolio. This was the first reporting of its kind to provide global capital planning results with flexible granularity and year-over-year trend analysis for the JPMC account.• Researched and compiled tablet purchasing program recommendations for account’s Engineering service line. This helped the account identify which hardware to purchase for Engineers that met firm and client security requirements while also satisfying capability, mobility, and durability goals at the lowest cost possible.

Goldfishbrain LLC was a technology and design consulting and production firm servicing a wide array of domestic and international clients. It was primarily focused on web- and mobile-based technologies on a variety of platforms. I sold the company in October 2014.Consulted one-on-one with clients with ambiguous needs to accurately define their goals, identify their constraints, and ultimately formulate a product or solution tailored to meet their needs.Managed and completed nearly 100 projects for 46 clients across 12 countries. Over 45% of clients were repeat clients, constituting over 80% of our revenue, which exceeded $250.000 in the first year of business.

Miles Technology Solutions LLC serviced international clients and specialized in mobile and internet security and biometrics integration. I sold the company in October 2014.Lead and managed design and development teams to rebrand and reinvent MobiSav, the company’s internal mobile backup and security product marketed to major telecommunications companies worldwide.Spearheaded project efforts to rebrand and redesign the MobiSav product for a multimillion-dollar contract with AIS, Thailand’s largest telecommunications company, to create their in-house product, AIS myCloud. This product is still actively available and used on the market today.Responsible for all facets of leadership and management for creative teams, including:• Recruiting and managing talent,• Reviewing and approving project work and product development, • New product innovation and development

Provided vital support to nationwide regional teams on the Bank of America (BAC) client account by developing new software products to improve corporate performance and customer serviceConceptualized, designed, and developed numerous highly-utilized software applications, including:• CORE, a comprehensive in-house tool servicing all needs of BAC Account Compliance Management. Saved over $200,000 in fees at risk in first several months of operation, won Monthly Innovations and Best Practices (IBP) Award in September 2011 and Quarterly IBP Award in Q3 2011, and was a 2011 JLL DaVinci Award Semi-Finalist.• Rosetta Update system to streamline international database reconciliation function and reduce employee time demand from days to minutes• 360 Engineering Overtime Report database and associated interactive Excel reporting tool, which completed a month’s worth of work in less than an hour, eliminating the need for support personnel for the process. Enthusiastically reviewed as a huge asset to PMC and Finance.• Property Management Center (PMC) database to serve as single source of data for multiple active reporting initiatives, saving each PMC employee hours of time every month • HR Quarterly Metrics Report and Scorecard, which streamlined reporting efforts from days to minutes, innovating a new method of data house storage and processing for BAC Account personnel in delivering quarterly metrics. Received rave reviews by D&I Council and corporate leadership as a remarkable asset and immense time-saver for the account.Developed and conducted technical training for JLL personnel on Microsoft Suite skills, including beginner and intermediate Excel skills, beginner and intermediate VBA programming, and beginner SQL.

Led a cross-team data analysis project to compare the Gatorade Mountain Top network’s current and optimal safety stock levels and prove that inventory optimization software not only promotes greater product freshness but also delivers capital savings over "tribal knowledge" and legacy systems while maintaining service level goals.Provided on-site assistance to Tropicana Bradenton planning teams to customize and adapt the Replenishment Planning software (i2) optimized solution. Determined ideal objective hierarchy for transportation within a uniquely small supply chain network with short-shelf life products.Compared Gatorade plant production plans with optimized in-network transportation solution to locate and eliminate data gaps and prove solution efficacy for line-loaded product deployment.Designed the back-up reporting plan to deliver critical Business Warehouse reports in the event of system interface failures. Used Structured Query Language (SQL) and Microsoft Access queries to ensure that planning activities across the business units are not interrupted.

Worked as part of a technical project team for developing, testing, end user-training, and deploying in-network transportation optimization software across Quaker, Tropicana, Gatorade, and PCNA business units.Designed multiple custom databases and reporting solutions in Microsoft Access and Excel to derive project-critical scorecards, trackers, and Key Performance Indicators. Used results to assess software solution performance and improvement, variable reactivity, deployment readiness, and root-cause analysis for solution issues.Leveraged Access, Excel, Visual Basic, and SQL programming skills to join data sources for evaluation. Projects required application of various software packages, including:• SAP Business Warehouse• SAP Advanced Planner and Optimizer • SAP Enterprise Central Component• Informatica Enterprise Data Management Solutions• i2 Supply Chain Management Software• AspenTech Optimization SoftwareSatisfied time-sensitive and critical business needs by developing and delivering both static and dynamic custom reporting solutions in a user-friendly, intuitively understandable, and efficient format in a fraction of the time of organized business teams.Worked effectively with Quaker, Tropicana, and Gatorade optimization software end-users and cross-team representatives to develop reporting solutions that accurately met business needs while providing the level of granularity, flexibility, and frequency that best achieved end goals.

• Worked with the Tactical Capacity Planning Team to test and develop a custom SAP least-cost-solution supply chain optimization program for in-network material sourcing.• Communicated detailed technical issues to managers and overseas SAP developers.• Adapted quickly to the use and structure of both standard and custom SAP environments; explained the programs to others in detail within weeks.• Outlined, managed and executed lengthy independent activities lists for Project One Up internship on a day-to-day basis.• Developed and maintained an enhancement testing tracker system in Excel for regular reporting to management.• Used tracker to deliver objective-driven test results, number and type-distribution of issues found and issue-resolution statuses from off-shore development team.• Contributed actively to project design workshops across multiple teams to reach high-level strategic project design decisions.• Performed detailed weekly presentations, both individually and collaboratively, to report internship progress to PepsiCo Project One Up managers.

• Processed and digitally corrected VICON 2.0 HUMOSIM data for use in complex human motion simulation software for modeling human motion and physical responses.• Learned to use SIMION software rapidly, finishing analytical qualification first among the summer data processing team.• Contributed to HUMOSIM Group strategic discussions on model design and development.

• Simulated positron trajectories for University of Michigan Physics Department NanoPos positron beam design as primary SIMION computer programmer.• Developed multiple three-dimensional virtual electromagnetic lens simulations and accompanying quantitative analyses and variable trends on a daily basis.• Served as an important asset to the team for quick simulation programming and quantitative trajectory evaluation.• Assisted in group discussions on model evaluations and the dynamics of developing the positron beam design, adding much feedback from my own simulation experience with SIMION.• Wrote formal reports, summaries, and model recommendations for the NanoPos positron beam designs to communicate between University of Michigan and North Carolina State University teams, which later contributed to various scientific article publications.

• Formulated, planned, and executed an effective model for own successful independent jewelry business, Individuality, at the age of 16.• Designed and manufactured original precious metal and crystal jewelry for independent sale and distribution via local fairs and art shows.• Demonstrated effective creative thinking and marketing skills when designing jewelry for Individuality, drawing an average of $2,000 in revenue per fair or art show attended.