Andre L. Email & Phone Number

Boston, Ma, Us

Boston, Ma

Wiser is the leading provider of actionable data for better decisions. Wiser collects and analyzes online and in-store data with unmatched speed, scale and accuracy. The Wiser platform then blends these insights with advanced workflow software to drive business value for brands and retailers. Using a unique combination of data science and human validation, Wiser offers integrated solutions for every aspect of retail, all in one place.

Boston, Ma

Maynard, Ma

- Created and Delivered custom product demonstrations based on discovery and analysis- Conducted discovery meetings identifying customer needs and operational footprint for solution scoping-Designed and built a customized discovery tool for gathering project scope data, integrated with SFDC and provided reporting, alerts and analysis of prospects. - Built trusted advisor relationships by employing a consultative/problem solving approach focusing on creating efficiency and reducing costs- Teamed with account executives to create solution proposal based on customer needs- Analyzed Data from Freemium Product customers to identify potential upsell targets, increased upsell conversion rate by 75% YTD

Waltham, Ma

-Managed a team of 3-4 engineers working on product enablement, sustaining engineering, and customer escalations-Worked Cross Functionally with Product Management and Engineering to improve customer onboarding experience and increase Self Service installations-Implemented, and managed process for tracking metrics and KPI’s for pre-sales evaluations and post sales enablement-Created process for tracking and manage escalations for critical customer issues to standardize and increase efficiency, communication, and transparency.-SME for DLP policy design and creation for RegEx based custom policies-Designed and created custom DLP policies for complex customer requirements using Python

Chelmsford, Ma

In my capacity as Systems Engineer, I worked in a dual role first providing Pre-Sales support to our team of sales reps for Barracuda's Suite of Cloud services for Email Security, Archiving, and Cloud Backup. This consisted of product demonstrations, POC design and implementation, RFP responses. I also provided Post sales services to our customers, helping them provision and implement the cloud based services. During the onboarding process, I also aided customers in designing solutions to address their use cases for Email Security, DLP, Compliance and data backup concerns. Worked in both a Pre&Post Sales engineering capacity for the C2C Email Archiving and PST management tools. Teamed with Sales reps to provide product demonstrations, attended trade shows, and provided support for prospects engaged in trials and POCs. Post Sales Engineering for Barracuda's Email Archiver appliance. Worked with customers on implementing their system, initial data ingestion, and setup. Acted as SME for C2C Email archiving product and as a final escalation point. Provided communications link between Product Management and Engineering for critical issues. During this time I also facilitated the migration of our support organization to the Barracuda office in Ann Arbor. We provided training, documentation and support for the team as they came online.

Waltham, Ma

- Team with Account managers to gather requirements for potential customers. - Provide product demonstrations on Viewfinity products, highlighting features that address customers main pain points.- Create RFP documentation for potential customers- Assist in designing Proof of Concept outlines and guides for customer requirements- Interface with customers to resolve any potential issues with downloading, installing, and using Viewfinity products- Assist in the resolution of customer support requests, which range from quick answers to complicated bug diagnosing and workaround requests- Modify and verify schemas, SQL statements, and load or query scripts- Manage multiple accounts and case loads simultaneously, while also determining and managing priorities - Work with product management on product feature requests from customers

Needham, Ma

• Supported nurses & pharmacists on use of custom Patient Data & Assessment Software• Provided training for new team members on DHMS & TMOT applications• Designed and maintained test plans, test scripts for each software release• Executed testing, logged defects and enhancements in Gemini system• Acted as administrator for Gemini defect logging system• Developed SQL scripts and batch files to perform frequently used tasks

Needham, Ma

Worked in a dual capacity providing product demonstrations to prospective customers, teaming with sales reps to address use cases and working with customers through purchase, onto implementation and support. Two Step Software provided products that allowed corporate law firms a means to track filings for their clients, as well as pioneering product for companies to track their options expense data as required by FASB accounting compliance.