Results-driven technology professional with notable success in project management, database development, and organizational operations. Proven track record in customer negotiations and escalation management, change/risk management, developing product strategy and defining SMART goals. Ability to identify, articulate and prioritize initiatives to be delivered to support product success; Skilled at managing relationships with providers and other external stakeholders, building trust/credibility and managing expectations. Extensive experience in research/development, contingency planning, cost benefit analysis, IT policy planning/implementation, and team building. Capable project leader able to coordinate and direct all phases of project-based efforts; Always approachable, flexible, articulate, and highly organized.