Anthony J. Ramos, Cism Email & Phone Number

Greater Silicon Valley, Ca, Us

Helping customers develop and improve maturity of their cyber security operations programs.► Build relationships with Stratitech potential customers and customers, becoming their trusted partner and advisor.► Develop project plans and timelines, manage project progress and report project metrics and status to customers.

Menlo Park, California, Us

While working as Sr. Manager, Security Engineering and Head of Incident Response my job was to ensure security and privacy of valued customers by developing and implementing robust threat detection and response program. In addition to this, I assessed threat intelligence reports, conducted threat hunting activities, created advanced threat detections, and promptly responded to security incidents. I was involved in combining offensive and defensive capabilities, insider threat detection, and external threat intelligence to place robust defense against potential threats.Key Accomplishments: ► Spearheaded the migration and implementation of Splunk ES and Splunk SOAR, enhancing the Detection and Response team's capabilities and enabling them to triage alerts, investigations, and incidents more effectively in one centralized location.► Facilitated better prioritization and alignment with business needs and enabled team to deliver on commitments more effectively by creating sprint model for project work within IR team working in collaboration with team.► Experienced significant reduction of 85% in unnecessary after-hours response by fine tuning alerting system.► Increased incident response capabilities and facilitated prompt and effective action by forming comprehensive framework for 24/7 security operations center.► Established key metrics and performance indicators for IR team to enable continuous monitoring and evaluation of team's effectiveness and provide valuable insights to business regarding team's monthly performance.

San Jose, Ca, Us

In this role, I led end to end transformation of eBay's 24/7 security incident response program to strengthen eBay's security posture. My main task was to convince InfoSec leadership and partners to invest in threat hunting as well as detection, response & hunting specific training programs.Key Accomplishments:► Transformed an underperforming Security Incident Response team from 16 to 23 high-performing engineers, elevating their effectiveness in addressing security incidents across multiple regions.► Pioneered an automation engineering function, slashing alert triage workload by 50% through the automation of repetitive tasks such as DLP response and phishing response.► Achieved a remarkable increase in team feedback scores from 67 to 95, surpassing the company average of 81, by fostering a culture of leadership, empowerment, and purpose among team members.► Oversaw the establishment of a second Information Security Operations Center in Netanya, Israel, providing round-the-clock coverage and implementing a comprehensive training program to ensure operational readiness within six months.► Designed and implemented an alert/incident peer review process, ensuring adherence to standard operating procedures, improving documentation consistency, improved detections, and accelerating incident resolution.►Developed comprehensive metrics to gauge the Detection and Response team's performance, leading to a drastic reduction in mean time to resolve incidents from 15 days to just 2 days, significantly improving detection accuracy and reducing false-positive alerts.►Sponsored a successful Threat Hunting program, conducting regular exercises that led to the discovery of 11 new detections, prevention of insider threats, and verification of potential threats like mage cart, bolstering eBay's security posture.

San Jose, Ca, Us

► Created and expanded an Infosec Operations team from four to nine members, strategically distributed across different regions to support the dynamic growth of eBay's information security tools and enhancing detection and response capabilities.►Implemented a meticulous change review process, ensuring seamless deployments, upgrades, and patching, resulting in a remarkable 99.9% uptime of infosec tooling and fostering peer and stakeholder review of all changes.► Enhanced patching and deployment efficiency by leveraging Salt Stack automation, minimizing human error and streamlining operational processes.

Boise, Idaho, Us

During this tenure of employment, I was responsible for authoring development operations and engineering operations team charters, outlining roles, responsibilities, and objectives of these teams within organization. My job was to enable more efficient resource utilization and reduce infrastructure costs by creating and executing comprehensive virtualization plan.Key Accomplishments:► Orchestrated M&A IT transition planning and mediation for the acquisition of a $75M company by a $2B company, ensuring seamless integration of IT systems and minimizing disruptions.► Authored comprehensive charters for Development Operations and Engineering Operations teams, outlining roles, responsibilities, and objectives, thereby enhancing team efficiency and alignment with organizational goals.►Developed and executed a strategic virtualization plan for development build environments, resulting in increased scalability, resource efficiency, and cost savings.►Designed and implemented innovative technology and staffing recommendations to modernize engineering and operations environments, driving enhanced productivity, agility, and competitiveness.

Santa Clara, California, Us

In this capacity, I led Hortonworks' capital expense and operating budgets pertaining to infrastructure and corporate IT functions. My main job was to manage all technical infrastructure platforms, networks, operations, facilities, building renovations, leasing, vendor relationships, and physical security systems.Key Accomplishments:► Spearheaded support for rapid company expansion, facilitating the growth from 110 U.S. based employees to nearly 700 worldwide employees and contractors, managing hiring bursts of 20+ per week.► Directed the successful build-out of a 30K square foot facility, overseeing tenant improvement and relocation of 130 employees within a stringent 45-day project window, ensuring minimal disruption to operations.► Managed Hortonworks’ capital expense and operating budgets pertaining to infrastructure and corporate IT functions, optimizing resource allocation and financial efficiency.►Directed and expanded teams across Technical Operations, IT Services, Business Applications, Information Security, and Facilities, fostering a culture of excellence and collaboration.► Negotiated hardware agreements yielding a combined cost savings of $1.2 million and co-location facility savings of $780,000 over 12 months, demonstrating strong financial acumen and negotiation skills.►Oversaw all aspects of technical infrastructure platforms, networks, operations, facilities, building renovations, leasing, vendor relationships, and physical security systems, ensuring seamless functionality and compliance.►Implemented a robust security program to prepare the company for IPO, ensuring compliance with regulatory requirements and bolstering investor confidence in the organization's security posture.

In this capacity, I was responsible for planning and orchestrating mail, calendaring, and contacts migration from Google Apps to hosted Exchange for 150 employees without loss of email or productivity. I negotiated with our hardware and services vendors to restructure discount levels saving the company more than $500K over an eighteen-month span. Also, I implemented LDAP for centralized authentication across systems, VPN, and wireless network authentication providing one location for employees to update passwords based on policy and simplify the on-boarding/off-boarding process.Key Accomplishments:► Orchestrated the management of a multifaceted team comprising six overseas developers overseeing 17 web properties and three systems administrators responsible for the seamless operation of both on-premises and cloud systems, ensuring optimal performance and reliability.► Led the coordination of a comprehensive 20,000 square foot tenant improvement project, collaborating closely with architects, general contractors, and internal executive teams to ensure timely and within-budget completion, enhancing workplace functionality and aesthetics.► Strategized and executed a seamless migration of mail, calendaring, and contacts from Google Apps to hosted Exchange for 150 employees, maintaining uninterrupted email communication and productivity levels throughout the transition.► Employed strategic negotiation tactics with hardware and service vendors, resulting in the restructuring of discount levels and generating cost savings exceeding $500K over an eighteen-month period, demonstrating fiscal responsibility and resource optimization.► Implemented LDAP for centralized authentication across systems, VPN, and wireless network authentication, streamlining password management processes, enhancing security, and simplifying on-boarding/off-boarding procedures for employees.

San Jose, California, Us

Reporting to the CTO and had responsibility for business applications, Corporate IT infrastructure, and information security across six sites, two continents, and three countries for 330 employees, and managed a team of 15 FTEs and contractors. Also, I managed all infrastructure design, tools, and hardware procurement. I was responsible for managing Oracle EBS teams and processes for HR, Manufacturing, and Finance to implement BI, PLM, modules, features and ensure system reliability. I developed and implemented IT modernization, remediated infrastructure and security deficiencies for all SSN business units.Key Accomplishments:► Partnered with a Tier 2 Consulting firm and a leading outsourcer for managed IT Services here in the U.S. to implement Oracle R12 Enterprise Business Suite with 13 businesses flows.► Developed a 3-year IT roadmap and remediation strategy to support expansion to international markets, improve infrastructure scalability to prepare the company for projected growth.► Managed a project to design and implement virtual server and SAN storage environments reducing the number of servers by an average of 10:1, administration overhead and utility costs necessary to run the new datacenter.► Appointed to the Security Advisory Committee, providing strategic oversight and policy guidance for both Corporate IT/S and SSN's customer-facing Operations teams, ensuring adherence to industry best practices and regulatory requirements.► Negotiated vendor discounts of 69% on multimillion-dollar projects ► Implemented a disk-based backup solution utilizing source-based data de-duplication to decrease backup windows, reducing data stored on disk, and provide brick level backups of the MS Exchange server, while reducing storage costs by over 70%.► Achieved over 30% cost savings on a short-term data center solution by recommissioning a data center in a recently leased space, avoiding the need for off-site co-lo facilities and optimizing resource utilization.

Us

In this role, I reported to the SVP/CISO. I was responsible for leading corporate and engineering systems, services, telecom, QA/Demo labs, and networks as well as system integration for customer deployment. I also held a seat on the Security Advisory Council. Key Accomplishments:► Planned, designed, developed, implemented complete IT infrastructure, including build farms, QA and Demo labs, network redesign, security improvements, and simplified core systems management. Led team of 6 personnel.► Increased monthly savings over $30K by consolidating network services.► Developed comprehensive Business Continuity Plan replicating critical systems, phone system continuity, data recovery process, and security improvement ► Reduced deployment cost 15% per system by standardizing corporate user hardware, reducing need for spare parts, and improving hardware warranty support for remote users. ► Improved data recovery, improved network performance by removing bottlenecks and, and security through core system facilitation► Designed the 4000 square foot data center including emergency power, cooling, security, monitoring/alerting, and layout.► Proposed, designed, and supervised construction of new facility in Richmond, CA and TI work for a new office in Plano, TX simultaneously. ► A lead member of the team bringing the new facility to SAS70 compliance

In this capacity, I provided technical knowledge, process development, implementation of infrastructure, security and governance to small businesses representing a broad section of pharma, construction companies, and startups.Key Accomplishments:► Spearheaded email migration initiatives, ensuring seamless transitions for small businesses across diverse sectors, including pharmaceuticals, construction companies, and startups, enhancing communication efficiency and reliability.► Orchestrated the installation and configuration of multiple Microsoft Small Business Server systems, incorporating advanced Active Directory (AD) schema design techniques to optimize system performance and user management.► Implemented Group Policies to enforce stringent security measures and streamline application management for users and workstations, bolstering system integrity and minimizing security vulnerabilities.► Developed comprehensive disaster recovery systems, policies, and procedures, safeguarding critical business data and ensuring swift recovery in the event of unforeseen disruptions or emergencies.► Conducted thorough evaluations of mission-critical hardware and software solutions, recommending "Best of Breed" technologies tailored to the unique needs of each client, enhancing operational efficiency and performance.► Provided expert guidance and recommendations for firewall and Virtual Private Network (VPN) implementations, fortifying network security and ensuring secure remote access for clients' personnel.► Facilitated infrastructure planning sessions, delivered engaging presentations, and provided on-site interaction, fostering collaborative partnerships with clients and aligning technology initiatives with business objectives.

Reporting to the CIO, I was promoted multiple times and responsible for managing 16 personnel covering desktops, servers, telecommunications, network operations, Data Center, and helpdesk teams in a heterogeneous (Linux/Windows) environment.Key Accomplishments:► Spearheaded the establishment of a dedicated helpdesk team, optimizing departmental efficiency and significantly reducing downtime by efficiently addressing trouble tickets and providing prompt resolution to level one/two support calls.► Authored comprehensive IT processes and policies, resulting in improved response times and streamlined HR functions through the automation of repetitive operations, enhancing overall operational efficiency and reducing administrative burdens.► Acted as the lead architect for Linux/Windows standard operating environment infrastructure projects, ensuring seamless integration and compatibility within a heterogeneous environment, fostering operational consistency and reliability.► Implemented standardized build and test procedures, guaranteeing consistent and reliable outcomes across all deployment, imaging, and system management initiatives, minimizing errors and enhancing system performance.► Provided expert recommendations on deployment strategies, imaging techniques, and system management practices, optimizing resource utilization and enhancing operational effectiveness.► Orchestrated the seamless relocation of company operations, including the build-out of new facilities and vendor deployment, ensuring a non-disruptive transition with zero impact on business operations, demonstrating exceptional project management skills.► Played a key role as a co-lead in the investigation and successful prosecution of individuals involved in electronic theft and sabotage of company assets, safeguarding organizational integrity and protecting intellectual property rights.

Directed network design, set-up, and administration in a mixed Linux/Windows environment. Supervised 2-3 outside contractors for installation of QAD.Key Accomplishments:► Implemented the use of Norton Ghost for system deployments of Windows NT and 9x operating systems.► Managed all technical hardware/software systems► Formed coalition with department executives to design and implement secure VPN.► Led team on client rollouts and maintenance of VPN infrastructure► supported various client building moves, data center upgrades, hardware/software upgrades

Conducted facilities maintenance for two buildings utilizing negotiation strategies and technical knowledge. Purchached equipment and provided executive team with space plans. Creted tenant improvement plans for contractors and performed some IT support.Key Accomplishments:► Improved efficiency and reduced overhead costs by outsourcing manufacturing and merging into one building.► Saved $20K in electric bills per year by negotiating/supervising lighting retrofit project.► Improved communications efficiency for two executive offices through video conferencing system set-up between NPI-USA and NPI-Asia.

Site electrician and facilities maintenance for four buildingsKey Accomplishments:► Managed new building TI work ► responsible for all facilities contractors and projects► managed site physical security systems► designed and coordinated installation of UPS/generator system for the main server room