Understand user needs and assist in evaluating future technologies to support the hybrid work experience.Collect and organize technical data related to assigned projects. Presents data and findings for review at the next level of engineering management.Develop, maintain, and update processes for existing applications and devicesAssists in the deployment of new product releases.Track and handle the tickets and rework associated with infrastructure and tools.Work with Vendors and AV Integrators to provide T4 Services across the entire Comcast footprintRead and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalates more complex issues to senior Operations Engineers.Know the latest with technological developments within the industry. Monitor and evaluate competitive applications and products.Reviews literature, patents, and current practices relevant to the solution of assigned projects.Displays expertise and knowledge of engineering methodologies, concepts and skills in the area of specified engineering specialty

Determine and coordinate with vendor when issues need to be escalated to tier support of application.Provide tier 1 & 2 technical support to users via remote tools, phone, email and in person to contact center staff of 70+ agents.Responsible for creating & updating tickets in incident tracking system documenting support requests .Manage projects while coordinating with stakeholders, vendors & IT teams.Create and update technical documents for reference.Responsible for imaging and maintaining inventory of contact center laptops and desktops.

Provide installation, maintenance and operational support of Voice (analog, digital, VoIP and cloud)phone systems, call center telecommunications equipment, specifically Call center/IVR communications systems and video conferencing room solutions.Test for defective system components and damaged communication cables; tests for proper operation of installed system components and related equipment; works with various communications manufacturer/service provider personnel for problem resolution.Conduct site reviews for system installation and makes appropriate recommendations for improving installation based on physical situation, programs systems users voice mail and may design, install, and maintain computer network cable systems for networking of computers; installs electronic communication systems facsimile devices, headsets, emergency ring-down circuits

Installs, maintain and service VoIP voice services as well as traditional voice services that interact with VoIP services.Provides technical support to users via phone, email and in person.Coordinate with Verizon and other vendors to resolve telephony issues.Services all City of Philadelphia offices’ phone systems voicemail, and telephone applications.Provides on-site support and training during migration processes of traditional phone systems to VoIP.Responsible for installation, training and support of Multiline Client software & other applications.

Prepares Devices for Clinicians: includes provisioning and/or imaging devices, testing devices for functionality and connectivity. Investigate and train others in external hardware devices.Provides support in diagnosis and simple repair of printer, laptop, smart phone and tablet devices.Provides on-site support during upgrade process for new release.Provided technical support to internal and external users via phone, email and in person.Coordinate with MLHS help desk and outside vendors to resolve hardware and software issues.Procurement of upgrades and equipment

Experienced in IT ticketing systems.Skilled in resetting passwords and configuring accounts.Efficient in troubleshooting printers, applications and network connectivity issues.Provided technical support to end users via phone and in person.Coordinated with other teams to troubleshoot tickets that required the attention of higher tiered analysts.

Highly skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposits.In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures.Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day. Well versed in recognizing customers’ financial services requirements and cross sell services to meet those requirements.Knowledgeable in banking software advantage and symitar.