With over 16 years of comprehensive experience in telecommunications services and a solid background in network certifications: Throughout my career, I have developed a strong foundation in IT Network support, specializing in telecommunications products within large carrier companies. My experience at CIRION Technologies (Formerly Lumen) equipped me with invaluable skills in supporting diverse requirements across Telcom Data, Datacenter, and Voice-collaboration domains. I have successfully managed IT infrastructure applications spanning multiple countries, supporting numerous end users across various industries, including banking, retail, and the public sector throughout Latin America.My experience extends to collaborating with cross-functional teams to troubleshoot and resolveescalated technical issues, conducting system upgrades and installations, and maintaining meticulous records of support requests and resolutions. Moreover, I have been actively involved inprojects involving data analytics, pre-sales reporting, and third-party data management, showcasing my versatility and adaptability in addressing diverse challenges.In addition to my hands-on experience, I hold a bachelor's degree in computer science engineering,complemented by a Telecommunications Business Diploma, and certificates in ITIL, AgileMethodologies, and network certifications from reputable institutions. My ongoing pursuit ofprofessional development, including courses in Power BI Data Analytics and Data AnalyticsEssentials, underscores my commitment to staying abreast of emerging technologies and industrybest practices.I am proficient in a wide array of technical skills encompassing ITIL/ITSM tools, monitoring tools,operating systems administration, network infrastructure, project management tools, and cloudplatforms. My strong analytical aptitude, attention to detail, and problem-solving prowess enableme to navigate complex challenges and deliver optimal solutions within strict timelines.Thanks.Alfred Ramirez
