Alfred J Ramirez Vera Email & Phone Number

Winnipeg, Mb, Ca

Brandon, Manitoba, Canada

• Resolve end-user IT incidents, problems, requests and standard changes. Including password resets, software support, hardware support, network connectivity, etc• Provide one-on-one end-user support and problem resolution via telephone, e-mail, remote and onsite• Hardware repair (laptops, desktops, printers, etc.)• Work with vendors and third parties on behalf of the end user to ensure best customer experience• Follow standardized escalation procedures to ensure timely resolution of complex problems• Assist technical resources by troubleshooting software, hardware, and network issues• Where necessary, assist network technicians in installing network equipment• Under the direction of a systems engineer or team leader; Participate in installs, moves, adds, and changes to network and systems access• Accurately log work orders/ConnectWise tickets and resolutions; maintain vigilant maintenance of this process• Compile, maintain, and file all repair records, reports, and other documents as required

Brandon, Manitoba, Canada

Winnipeg, Manitoba, Canada

• Read and interpret blueprints and specifications to determine type and thickness of glass, frame, installation procedure and materials required• Measure and mark glass and cut-glass using glass cutters or computerized cutter• Assemble, erect, and dismantle scaffolds, rigging and hoisting equipment.• Position glass panes into frames and secure glass using clips, points or mouldings• Assemble and install prefabricated glass, mirrors or glass products on walls, ceilings, or exteriors of building• Install, fit, fabricate, and attach architectural metals or related substitute products in commercial and residential buildings• Install pre-cut mirrors and opaque and transparent glass panels in frames to form exterior walls of buildings• Replace glass in furniture and other products• Prepare and install skylights, showcases and aquariums and stained or other special glass in churches, museums, sports and other establishments• Repair and service residential windows, commercial aluminum doors and other glass supporting structures, and replace damaged glass or faulty sealant• May prepare cost estimates for customers or clients.Technical Skills• Expertise working with a wide range of construction materials and equipment; familiarity with building processes, from project initiation through completion.• Proficient with hand and power tools to include core drills, air compressors, transit and lock levels, saws, chisels, planes, rules, squares, calipers, plumb bobs, carpenter levels, and marking gauges.• Collaborated with teams to prepare building sites and support needs of project managers, supervisors, framers, plumbers, electricians, roofers, and finish carpenters throughout all phases of building projects.

Colombia

•Led the development to around 7 Products roadmaps/year. 50 products developed.•Collaborated with cross-functional teams including engineering, design, and marketing to prioritize features and ensure timely delivery.•Conducted market research and competitor analysis to identify market trends and opportunities for product improvement.•Defined product requirements and created user stories to guide development efforts.•Managed product roadmap and communicated updates to stakeholders on a regular basis.•The go-to person for all financial reporting, data modeling and BI projects in 7 countries for more than 5 years.•Strategically defined measurement indicators for statistical and financial analysis, creating reporting models with over 80 financial indicators in Microsoft Power BI.•Created and maintained more than 20 reports in Power BI extracting and transforming datasets from CRM databases, Excel pivots, and Datawarehouse.•Transformed and optimized extensive price lists from more than 150 suppliers in 7 Latin American countries, utilizing Pivots, dynamic tables, and macros in Excel for load in Data Warehouse.•Merged Pivots, dynamic tables, and macros to optimize over 500,000 records and maintain quarterly updates for price lists.•Spearheaded data analysis initiatives for the pre-sale process, managing and updating extensive datasets related to prices, costs, technologies, and coverage for the sales team.•Led a team in a research project, centralizing real-time information of costs, prices, technology types, supplier costs, and coverage in a single application.•Established a GIS model with more than 5000 polygons in an ArcGIS database, creating georeferenced structures for each quoted service.•Utilized inferential analysis to define price and cost rules based on supplier coverage in different cities, incorporating georeferencing technology (GIS) for spatial models.

Bogotá, Distrito Capital, Colombia

•Provide first-level technical support for end-users, resolving hardware, software, and network issues for more than 30 key clients (Banks, retail, private and public sector) in Latin America.•Supported all requirements and changes (30 per month) made by different product lines: Telcom Data (Network Structure, routing, switching), Datacenter (Active Directory, Windows Server, Operating System) and Voice-collaboration (VoIP).•Participated in the implementation of network technology for large-scale projects, ensuring successful deployment and integration. Dynamic routing protocols migrations: OSPF and BGP routing protocols.•8 years supporting IT infrastructure Application, 7 countries, 115 users and 8000 quotes per month. •Troubleshooted switching, routing, and wireless technologies to ensure seamless network connectivity.•Designed and administered firewall rules, maintaining network security and integrity.•Performed firmware and software updates on various networking technologies to ensure technical currency.•Conducted hardware upgrades as necessary to optimize network performance and reliability.•Analyzed network packet captures to diagnose and troubleshoot network issues effectively. •Collaborate with cross-functional teams to troubleshoot and resolve escalated technical problems.•Conduct system upgrades, installations, and configurations to ensure optimal performance.•Maintain accurate records of support requests, resolutions, and hardware/software inventory.•Performed gap analysis and improvements focused on requirements, incident, and problem tickets.•Acted as Process Analyst performing Continuous Service Improvement (ITIL).•Acted as Change Management Analyst to ensure end-user application adoption.•Performed maturity process Framework (PMF) for Bank sector client.•Performed audits according to ISO 9001 and ISO 20000 standard which required certification for the fifth consecutive year.

San José De Cúcuta, Norte De Santander, Colombia

• Identification and georeferencing of collection points. (2904 georeferenced collection points)• Description and analysis of maps and (or) graphs of the territory under study. • Description of existing routes and georeferencing (1913 routes in the defined region)• Investigation of feasibility.• Study of travel times.• Description and documentation of proposed routes.

San José De Cúcuta, Norte De Santander, Colombia

• Maintenance of the entire information system of the company, networks and servers.• Configuration of all residential network equipment such as corporate, Linux servers (Debian - red Hat) and Windows Server,• Support of Corporate and Residential Clients (114 Residential Clients); Assembly and maintenance of Wireless Networks (LINKSYS, Tranzeo, Directional, Omnidirectional and Multipolarity Antennas). Maintenance of the Central Communications Node of the Company.• Maintenance to Active Equipment (Switch 3com and Catalyst, Routers - CISCO, etc.) and ADSL Technology (Switch, MODEM, homePNA - VersaXespress, CityNety).

Data Analystics Essentials, Business Statistics, Certificate

This data analytics essentials course teaches you the fundamental tools of a data analyst. You will learn to transform, organize.

Telecommunications Management Diploma, Telecommunications Engineering, 4.5

GERTEL09. Score 4.5 Final project: Implementation of processes on ITIL v3 for OUTSOURCING SERVICES area of ​​Level 3 Colombia S.A.

System Engineer, Computer Engineering, 4.0

Bachelor's System Engineer, Universidad de Santander UDES.