Abigael Sherby Email & Phone Number

Montreal, Quebec, Canada

• Remotely administer English language evaluations to determine level of proficiency based on current qualification standards of the Canadian government
• Deliver comprehensive reports to clients, detailing strengths and areas of improvement
• Offer solutions and recommendations to improve levels of fluency if re-evaluations are necessary
• Organize and keep digital records and detailed notes for reference

Montreal, Canada Area

• Oversaw support tickets and tasked agent groups to projects according to their strengths
• Investigated escalated tickets, ensuring satisfaction and prompt resolution to sensitive situations
• Maintained knowledge base of procedures, product information, and technical issues, delivering consistently accurate and up-to-date solutions to customers
• Collaborated regularly with client to ensure adherence to policies and procedures, plan and revise customer satisfaction goals using CRM data, and find solutions such as addressing agent pain points and streamlining.
• Developed and implemented instruction materials to successfully onboard and train new employees, allowing for a smooth and confident transition to full-time agent

Montreal, Canada Area

• Resolved ticket issues and educated customers on topics including but not limited to: general questions, bug reports, account privacy and security, and transactions, averaging 60 tickets daily
• Maintained efficient response times while providing comprehensive and compassionate assistance, resulting in consistently positive satisfaction scores
• Stayed up-to-date on new game features and ongoing technical issues

St. Lambert

• Led daily routines and activities for students, using age- and skill-appropriate methods of teaching including physical movement, one-on-one instruction, and technology aides to achieve individualized goals determined.
• Promoted personal autonomy in daily tasks such as going to the bathroom, getting dressed, serving and eating meals, and expressing needs using pictograms, for students who were non-verbal
• Collaborated with educators and parents to assess ongoing needs of students, develop and adjust attainable goals, and create strong and dependable relationships between school and family

Naperville, IL

• Provided 1:1 academic aid to students with behaviour difficulties based on IEP needs in order to achieve social-emotional and education goals
• Assisted lead teachers during lessons, as well as during before and after school activities, ensuring student safety and engagement with age-appropriate games and communication
• Lead self-contained reading lessons that included small-group discussions and comprehension assessment
• Organized school-wide special events and activities for students as member of Acknowledgement Committee

Glen Ellyn, IL

• Provided 1:1 academic and social-emotional support to non-verbal student through socialization activities and adapted lessons
• Collaborated with classroom staff to assess and address additional needs, student success, and ensure consistent compliance with IEP goals

• Lead teacher for children between the ages of 3 and 4
• Implemented daily classroom lesson plan according to the curriculum put in place by the education centre
• Created supplemental activities for children based on their interests and overall skills

Employed centers in math, reading, writing, science, and social studies to best suit the needs of students in half-day kindergarten.Designed interactive writing lessons and activities utilizing SmartBOARD.Created thematic units for fire safety, life cycles, seasons, and maps.Fostered healthy self-esteem, friendships, and independence among classmates using.

Aided lead teachers in preschool through kindergarten.Carried out informal art, science, and seasonal projects and activities.

Master Of Arts (M.A.), Child Studies

Focus on learning disabilities in elementary students, parent-teacher communication

Early Childhood Education, Education

Activities and Societies: Pi Delta Phi, Campus Climate Committee