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Aj Singh Email & Phone Number

Global Head of Incident Response, Critical Escalations, and Problem Management at Splunk
Location: San Jose, California, United States 9 work roles 4 schools
2 work emails found @netapp.com 3 phones found area 408 and 888 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 3 phones

Work email a****@netapp.com
Direct phone (408) ***-****
LinkedIn Profile matched
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Current company
Splunk
Role
Global Head of Incident Response, Critical Escalations, and Problem Management
Location
San Jose, California, United States
Company size
10082 employees

Who is Aj Singh? Overview

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Quick answer

Aj Singh is listed as Global Head of Incident Response, Critical Escalations, and Problem Management at Splunk, a with 10082 employees, based in San Jose, California, United States. AeroLeads shows a work email signal at netapp.com, phone signal with area code 408, 888, and a matched LinkedIn profile for Aj Singh.

Aj Singh previously worked as Global Head of Incident, Escalation and Problem Management at Splunk and Director of Critical Incident, Problem, and Change Management at Sagent. Aj Singh holds Strategic Decision And Risk Management Certificate from Stanford University.

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Email format at Splunk

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{first}.{last}@netapp.com
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AeroLeads found 2 current-domain work email signals for Aj Singh. Compare company email patterns before reaching out.

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Profile bio

About Aj Singh

Accomplished leader and builder of teams that deliver top-notch customer experience. I am hands-on, collaborative, accountable, a good listener, composed, and lead by example.Core competencies:• ITSM/ITIL practices of Incident Management / Problem Management / Change Management• Critical Accounts / RED Accounts / Crit Sit / Escalation Management• Technical Support / Customer Service• Customer Success / Technical Account Management• Customer Health / Risk Management / Proactive Support• Continuous Improvement / Root Cause Analysis and Corrective / Preventative Actions• Quality Programs / Process Governance• Program / Project ManagementSkills:Cloud – Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), SaaSTools – Salesforce, ServiceNow, Office 365/Google Workspace (Google Suite), SharePoint, Jira, Confluence, Slack, etc.Tech – Storage: NAS, SAN, NFS, CIFS/SMB, iSCSI, FCP, RAID, HCI, AFA; Compute/OS: Unix/Linux/Windows; Networking: LAN, WAN, switches, routers, OSPF, BGP, EIGRP, RIP, TCP/IP, Ethernet, Firewalls, etc.More about me:• Fine balance of technical background and business acumen.• All-rounder with extensive skills in incident/escalation management, account management, proactive support, technical support, and program management.• Excellent at cross-functional collaboration to meet customer and organizational needs.• 20+ years customer-facing engagement with large to small enterprises across segments and verticals.• Passionate customer-centric advocate representing “voice of customer”.• Effective mentor/coach to build teams with "customer experience" focused attitude and culture.• Data-driven and inventive at converting “insights to actions”.• Speak “exec” and “tech” at all levels from C-Suite to senior management and engineers.• Handling critical incidents and escalations is in my DNA and I am calm under pressure.• Proactive approach to maintain top-quality via corrective and preventative actions.• Track record of building, motivating, evolving, and leading incredibly talented, geographically distributed teams comprised of diverse experiences and skill sets.• Highly organized, love to learn, and constantly transforming.In my free time I enjoy cooking, indulging in DIY home improvement projects, golfing, and hiking.

Listed skills include Storage, Program Management, San, Nas, and 26 others.

Current workplace

Aj Singh's current company

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Splunk
Splunk
Global Head of Incident Response, Critical Escalations, and Problem Management
San Jose, CA, US
Website
splunk.com
Employees
10082
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Company profile
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9 roles · 31 years

Aj Singh work experience

A career timeline built from the work history available for this profile.

Role listed

Splunk

San Jose, Ca, Us

Global Head Of Incident, Escalation And Problem Management

Current
Splunk

San Francisco, California, Us

Leading, scaling, operating, and transforming a global team of Incident, Escalation, and Problem managers providing 24x7 follow the sun services. Revamping collaboration models, tools/automation, priority matrix and response/communications protocols, best practices, continuous improvement processes, global coverage model and staffing, RCAs and Post Incident Reviews (PIR) with streamlined customer delivery, problem management initiatives, escalation policies, metrics and reporting, etc.

2022 - Present ~4 yrs 7 mos

Director Of Critical Incident, Problem, And Change Management

Sagent

King Of Prussia, Pennsylvania, Us

Leader of major incident management and customer escalations visible to the CEO and Executive Leadership Team. Responsible for delivering cohesive companywide response, communications, and post incident root cause analysis and continuous improvement. Products supported were in Microsoft Azure and IBM clouds. Additionally, was in charge of problem, change, and release management.• Built Enterprise Critical Incident Response Framework and transformed processes to ensure streamlined response to customers with focus on continuous improvement and escalation prevention.• Implemented Major Incident Management and Problem Management in ServiceNow.• Revamped RCA/postmortem/corrective-preventative actions process and improved turnaround time by 400%.• Updated change and release management processes to be more streamlined with incident management

2021 - 2022 ~1 yr

Director, Customer Escalation Programs

Netapp

San Jose, California, Us

Head of programs for escalation management, proactive quality risk management, high-impact defect identification/management/communication/remediation, insights-to-action analysis, continuous improvement with corrective/preventative actions, process innovation/governance, escalation avoidance/lessons-learned program, at-risk systems/best-practices adoption, and internal/field/partner bulletins. Engaged with cloud, hybrid-cloud, and on-prem products/services from onboarding through adoption, expansion, and renewals.

2018 - 2020 ~2 yrs

Director, Critical Accounts Program (Cap)

Netapp

San Jose, California, Us

Responsible for the highest level of customer escalations (visible to CEO). Built, evolved, and grew program into an eminent and well-respected brand companywide. Enabled continuous improvement through lessons-learned program, voice of customer, root cause analysis, corrective/preventative actions, and proactive engagements.

2011 - 2018 ~7 yrs

Senior Manager, Global Support Account Management

Netapp

San Jose, California, Us

Transformed and scaled team to a high-value organization focused on strategic/enterprise accounts. Services included onboarding, training, renewals, escalation/incident management, postmortems and RCA, SW/HW recommendations, upgrade planning, bug scrub/risk analysis, field alert/trend analysis, best practices, configuration tuning, business reviews, etc.

2005 - 2011 ~6 yrs

Manager, Global Technical Support Escalations

Netapp

San Jose, California, Us

Leader of level-2 and level-3 customer escalation organization.

2000 - 2005 ~5 yrs

Advanced Services Consulting Engineer

Cisco Systems

San Jose, Ca, Us

Provided consulting services to major account Service Provider (Sprint). Services included technical account management, network design/deployment, performance tuning, OS recommendations, risk analysis, proof of concept, incident management, training, author white papers, run quarterly business reviews, etc. Proctored and graded CCIE routing and switching lab examination.

1998 - 2000 ~2 yrs

Customer Support Engineer, Lan Technologies And Routing Protocols

Cisco Systems

San Jose, Ca, Us

Supported various products specializing in Data Centers, LAN switches, Routers, Firewalls, WAN, etc. Attained CCIE certification.

1996 - 1998 ~2 yrs
Team & coworkers

Colleagues at Splunk

Other employees you can reach at splunk.com. View company contacts for 10082 employees →

JS Jan Stobnicki Jan Stobnicki Colleague at SplunkCracow, Małopolskie, Poland View → AL Andrea Liu Andrea Liu Colleague at SplunkSnowmass Village, Colorado, United States View → HS Howard Seymour Howard Seymour Colleague at SplunkDarien, Connecticut, United States View → AB Adam Balogh Adam Balogh Colleague at SplunkStockholm County, Sweden View → HL Hai Lam Hai Lam Colleague at SplunkGreater Sydney Area, Australia View → GS Gautam Sarkar Gautam Sarkar Colleague at SplunkSan Francisco Bay Area, United States View → LW Lori Winston Lori Winston Colleague at SplunkPortland, Oregon, United States View → ŁP Łukasz Płonka Łukasz Płonka Colleague at SplunkCracow, Małopolskie, Poland View → SA Sandya Arunn Sandya Arunn Colleague at SplunkPallavaram, Tamil Nadu, India View → AD Anielka Delgado Anielka Delgado Colleague at SplunkHeredia, Costa Rica View →
4 education records

Aj Singh education

Strategic Decision And Risk Management Certificate

Stanford University

Master Of Business Administration (M.B.A.)

San José State University

M.S., Computer Science

California State University, Chico

B.S., Electrical And Electronics Engineering, Minor: Mathematics

California State University, Chico
FAQ

Frequently asked questions about Aj Singh

Quick answers generated from the profile data available on this page.

What company does Aj Singh work for?

Aj Singh works for Splunk.

What is Aj Singh's role at Splunk?

Aj Singh is listed as Global Head of Incident Response, Critical Escalations, and Problem Management at Splunk.

What is Aj Singh's email address?

AeroLeads has found 2 work email signals at @netapp.com for Aj Singh at Splunk.

What is Aj Singh's phone number?

AeroLeads has found 3 phone signal(s) with area code 408, 888 for Aj Singh at Splunk.

Where is Aj Singh based?

Aj Singh is based in San Jose, California, United States while working with Splunk.

What companies has Aj Singh worked for?

Aj Singh has worked for Splunk, Sagent, Netapp, and Cisco Systems.

Who are Aj Singh's colleagues at Splunk?

Aj Singh's colleagues at Splunk include Jan Stobnicki, Andrea Liu, Howard Seymour, Adam Balogh, and Hai Lam.

How can I contact Aj Singh?

You can use AeroLeads to view verified contact signals for Aj Singh at Splunk, including work email, phone, and LinkedIn data when available.

What schools did Aj Singh attend?

Aj Singh holds Strategic Decision And Risk Management Certificate from Stanford University.

What skills is Aj Singh known for?

Aj Singh is listed with skills including Storage, Program Management, San, Nas, Technical Support, Cloud Computing, Enterprise Software, and Netapp.

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