Aj Singh Email and Phone Number
Aj Singh work email
- Valid
- Valid
Aj Singh personal email
Aj Singh phone numbers
Accomplished leader and builder of teams that deliver top-notch customer experience. I am hands-on, collaborative, accountable, a good listener, composed, and lead by example.Core competencies:• ITSM/ITIL practices of Incident Management / Problem Management / Change Management• Critical Accounts / RED Accounts / Crit Sit / Escalation Management• Technical Support / Customer Service• Customer Success / Technical Account Management• Customer Health / Risk Management / Proactive Support• Continuous Improvement / Root Cause Analysis and Corrective / Preventative Actions• Quality Programs / Process Governance• Program / Project ManagementSkills:Cloud – Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), SaaSTools – Salesforce, ServiceNow, Office 365/Google Workspace (Google Suite), SharePoint, Jira, Confluence, Slack, etc.Tech – Storage: NAS, SAN, NFS, CIFS/SMB, iSCSI, FCP, RAID, HCI, AFA; Compute/OS: Unix/Linux/Windows; Networking: LAN, WAN, switches, routers, OSPF, BGP, EIGRP, RIP, TCP/IP, Ethernet, Firewalls, etc.More about me:• Fine balance of technical background and business acumen.• All-rounder with extensive skills in incident/escalation management, account management, proactive support, technical support, and program management.• Excellent at cross-functional collaboration to meet customer and organizational needs.• 20+ years customer-facing engagement with large to small enterprises across segments and verticals.• Passionate customer-centric advocate representing “voice of customer”.• Effective mentor/coach to build teams with "customer experience" focused attitude and culture.• Data-driven and inventive at converting “insights to actions”.• Speak “exec” and “tech” at all levels from C-Suite to senior management and engineers.• Handling critical incidents and escalations is in my DNA and I am calm under pressure.• Proactive approach to maintain top-quality via corrective and preventative actions.• Track record of building, motivating, evolving, and leading incredibly talented, geographically distributed teams comprised of diverse experiences and skill sets.• Highly organized, love to learn, and constantly transforming.In my free time I enjoy cooking, indulging in DIY home improvement projects, golfing, and hiking.
Splunk
View- Website:
- splunk.com
- Employees:
- 10082
-
SplunkSan Jose, Ca, Us
-
Global Head Of Incident, Escalation And Problem ManagementSplunk 2022 - PresentSan Francisco, California, UsLeading, scaling, operating, and transforming a global team of Incident, Escalation, and Problem managers providing 24x7 follow the sun services. Revamping collaboration models, tools/automation, priority matrix and response/communications protocols, best practices, continuous improvement processes, global coverage model and staffing, RCAs and Post Incident Reviews (PIR) with streamlined customer delivery, problem management initiatives, escalation policies, metrics and reporting, etc.
-
Director Of Critical Incident, Problem, And Change ManagementSagent 2021 - 2022King Of Prussia, Pennsylvania, UsLeader of major incident management and customer escalations visible to the CEO and Executive Leadership Team. Responsible for delivering cohesive companywide response, communications, and post incident root cause analysis and continuous improvement. Products supported were in Microsoft Azure and IBM clouds. Additionally, was in charge of problem, change, and release management.• Built Enterprise Critical Incident Response Framework and transformed processes to ensure streamlined response to customers with focus on continuous improvement and escalation prevention.• Implemented Major Incident Management and Problem Management in ServiceNow.• Revamped RCA/postmortem/corrective-preventative actions process and improved turnaround time by 400%.• Updated change and release management processes to be more streamlined with incident management -
Director, Customer Escalation ProgramsNetapp 2018 - 2020San Jose, California, UsHead of programs for escalation management, proactive quality risk management, high-impact defect identification/management/communication/remediation, insights-to-action analysis, continuous improvement with corrective/preventative actions, process innovation/governance, escalation avoidance/lessons-learned program, at-risk systems/best-practices adoption, and internal/field/partner bulletins. Engaged with cloud, hybrid-cloud, and on-prem products/services from onboarding through adoption, expansion, and renewals. -
Director, Critical Accounts Program (Cap)Netapp 2011 - 2018San Jose, California, UsResponsible for the highest level of customer escalations (visible to CEO). Built, evolved, and grew program into an eminent and well-respected brand companywide. Enabled continuous improvement through lessons-learned program, voice of customer, root cause analysis, corrective/preventative actions, and proactive engagements.
-
Senior Manager, Global Support Account ManagementNetapp 2005 - 2011San Jose, California, UsTransformed and scaled team to a high-value organization focused on strategic/enterprise accounts. Services included onboarding, training, renewals, escalation/incident management, postmortems and RCA, SW/HW recommendations, upgrade planning, bug scrub/risk analysis, field alert/trend analysis, best practices, configuration tuning, business reviews, etc.
-
Manager, Global Technical Support EscalationsNetapp 2000 - 2005San Jose, California, UsLeader of level-2 and level-3 customer escalation organization.
-
Advanced Services Consulting EngineerCisco Systems 1998 - 2000San Jose, Ca, UsProvided consulting services to major account Service Provider (Sprint). Services included technical account management, network design/deployment, performance tuning, OS recommendations, risk analysis, proof of concept, incident management, training, author white papers, run quarterly business reviews, etc. Proctored and graded CCIE routing and switching lab examination. -
Customer Support Engineer, Lan Technologies And Routing ProtocolsCisco Systems 1996 - 1998San Jose, Ca, UsSupported various products specializing in Data Centers, LAN switches, Routers, Firewalls, WAN, etc. Attained CCIE certification.
Aj Singh Skills
Aj Singh Education Details
-
Stanford UniversityStrategic Decision And Risk Management Certificate -
San José State UniversityMaster Of Business Administration (M.B.A.)
-
California State University, ChicoComputer Science
-
California State University, ChicoMinor: Mathematics
Frequently Asked Questions about Aj Singh
What company does Aj Singh work for?
Aj Singh works for Splunk
What is Aj Singh's role at the current company?
Aj Singh's current role is Global Head of Incident Response, Critical Escalations, and Problem Management.
What is Aj Singh's email address?
Aj Singh's email address is aj****@****app.com
What is Aj Singh's direct phone number?
Aj Singh's direct phone number is +140882*****
What schools did Aj Singh attend?
Aj Singh attended Stanford University, San José State University, California State University, Chico, California State University, Chico.
What skills is Aj Singh known for?
Aj Singh has skills like Storage, Program Management, San, Nas, Technical Support, Cloud Computing, Enterprise Software, Netapp, Networking, Leadership, Management, Cross Functional Team Leadership.
Who are Aj Singh's colleagues?
Aj Singh's colleagues are Mac Mcintosh, Héctor Coto, Shawn Marshall, Marcel Seifert, Hannah K. Warren, Xinrong (Sharon) Han, Youichi Matsui.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial