Anthony Moran's Location
Minneapolis, Minnesota, United States, United States
Anthony Moran's Contact Details
Anthony Moran work email
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Anthony Moran personal email
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About Anthony Moran
Having worked in a supervisory and project management role, I have the necessary skills to guide and assist colleagues and clients in solving problems. Other core skills that I maintain are creating proactive solutions to atypical requests or functions, effective dispute resolution and negotiation, and information retention and application. I can multitask in fast-paced, dynamic environments. I approach planned and unplanned duties with due care, while prioritizing duties under pressure. I am highly resourceful in solving complex activities or issues individually and in teams.I believe in the notions of hard work and proactive diligence. I am able to learn with agility and undertake new challenges. Exceeding results and expectations for internal and external stakeholders is rewarding.I value the importance of integrity, compassion, and innovation in the workplace, and I am proud to be a part of an organization that fosters these notions and allows me to do my best work to the highest standards.All the best.
Anthony Moran Work Experience Details
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Program Administrator IiiCleancountsChicago, Il, Us -
Member Experience ManagerIndustrious May 2023 - PresentNew York, Ny, Us -
CaregivingCareer Break Aug 2022 - Apr 2023
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Reservations AgentThe Umstead Hotel And Spa Jan 2022 - Aug 2022Cary, Nc, Us- Trained and provided ongoing coaching for new hires in reservations and front office departments.- Liaised with Revenue Director and Reservations Manager to forecast rates and accommodation inventory.- Created and tailored guest itineraries for luxury experiences in accommodation, dining, and spa.- Converted general inquiries into confirmed stays and/or visits.This role included the use of: Opera PMS, SpaSoft, Microsoft Office, Adobe Acrobat, and other software/platforms. -
CaregivingCareer Break Jun 2021 - Dec 2021
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Catastrophe Claims Adjuster - Manager Of Assigned ClaimsAmerican Family Insurance Jan 2019 - May 2021Madison, Wi, UsI was responsible for accurately assessing residential property catastrophe damage with empathy in fast‐paced, highly variable conditions. This included but was not limited to:- Overseeing investigation, evaluation, and settlement of small to large homeowner insurance claims.- Interpreting and determining policies, leases, by-laws, declarations, articles and contract coverages and applying to all parties for assigned losses.- Explaining coverage decisions and complex policy language to customers in non‐jargon terms to ensure customer comprehension.- Negotiating settlements with contractors, customer attorneys, public adjusters, and authorizing payments.This role included the use of ClaimCenter, Xactimate, Hover, Microsoft Office, Adobe Acrobat, and other software and platforms. -
Catastrophe Operations CoordinatorAmerican Family Insurance Aug 2017 - Jan 2019Madison, Wi, UsI provided administrative and oversight support to Catastrophe Adjusting Managers and their teams, including but not limited to:- Issuing vendor and customer payments.- Dispatching field adjusters to catastrophe‐hit zones.- Auditing adjusters’ claim files to ensure regulatory compliance.- Reviewing and approving requests for property re‐inspection.I was assigned to special project to test and simulate new claims platform to be rolled out across enterprise:- Beta-tested prototype claims platform, collaborating with user interface teams to guide user experience and develop functionality.- Led catastrophe department roll-out of new claims platform, creating end-user job-aids, and supporting adjuster teams as the subject matter expert via one-on-one and team training sessions.I revised and improved property reinspection process:- Conducted sample research and identified adjuster and customer concerns and process constraints. • Reduced turn-around time, resulting in improved adjuster performance and customer satisfaction. • These changes yielded company savings through less expenditure on third-party adjusters.
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Training And Operations Manager – HotelsNorthcott Hospitality Mar 2017 - Aug 2017Chanhassen, Minnesota, UsI was responsible for the development, coordination and execution of brand training programs for AmericInn Hotels and managed the internal brand communications for franchisees and hotel management.- Managed the creation and facilitation of training programs (in-person and online) for all hotel general managers and AmericInn franchise owners.- Created operational job-aids for hotel staff and management. - Oversaw company's annual convention that included approximately 1,100 attendees. - Administered and produced internal brand communications for hotel general managers and franchisees, writing in HTML code to publish on brand's intranet. - Chaired meetings that included the company chief executive officer, vice president, company directors, and existing/prospective franchisees.- Drafted and distributed company-wide memoranda on behalf of the Vice President of Operations.- Managed departmental calendar, scheduled meetings, and arranged operations vice president’s travel. -
Support Specialist - Hotel Guest & FranchiseeNorthcott Hospitality Mar 2016 - Mar 2017Chanhassen, Minnesota, Us- Developed and taught curriculum for training program attended by hotel management and franchisees.- Advised and trained hotel management and franchisees on brand best practices and procedures.- Resolved escalated guest concerns and provided corrective feedback to management and franchisees.- Provided technical support and training to hotel management, franchisees, and staff, along with triaging urgent tickets for executive corporate management.- Partnered with Distribution and Marketing to achieve rewards program goals.- Mentored less experienced team members in terms of conflict resolution, customer service, and hotel consultation.- Identified and recommend efficiency and workflow improvements.- Used Salesforce software to maintain and update resources available for corporate and hotel-level staff.This role included the use of: Opera PMS, Salesforce, Microsoft Office, Adobe Acrobat, and other software/platforms.
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RelocationCareer Break Feb 2015 - Mar 2016I moved to the United States in February 2015 and received authorization to work in the United States beginning March 2016.
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Front Office SupervisorStamford Hotels & Resorts Jan 2013 - Jan 2015Rosebery, Nsw, AuKey responsibilities and duties:- Supervised daily shift operations ensuring all team members adhere to standard operating procedures.- Daily data entry of guest information, statistics (analyzed and applied to understand guest habits and predict future behavior).- Analyzed and applied hotel inventory, financial, and guest movement reports.- Mitigated guest complaints, including negotiation and dispute resolution.- Composed B2B and B2C documents using Adobe, Microsoft Office, and other software platforms.- Supported managers in training new employees, and follow up coaching when necessary.- Provided concierge services to guests, including transport and tours.- Maintained and ensured strict confidentiality of guest information and statistics.- Conducted briefings for hotel department managers and hotel General Manager.This role included the use of: Opera PMS, Microsoft Office, Adobe Acrobat, and other software/platforms. -
Front Office SupervisorCrown Resorts Jan 2011 - Jan 2013Melbourne, Victoria, AuKey responsibilities and duties:- Delivered training and ongoing support to the front office team for excellence in guest experience.- Conducted briefings on behalf of department managers and hotel General Manager.- Worked in close concert with sales, marketing, and revenue management to maximize property revenue.- Provided concierge and other premium luxury services to enhance guest stays.- Mitigated guest complaints, including negotiation and dispute resolution.- Analyzed and applied hotel inventory, financial, and guest movement to guide operations.- Maintained and ensured strict confidentiality of guest information and statistics.This role included the use of: Opera PMS, Microsoft Office, Adobe Acrobat, and other software/platforms. -
Front Office SupervisorThe Old Woolstore Apartment Hotel Dec 2009 - Jan 2011Hobart, Tas, Au- Led a fast-paced front office team, prioritizing tasks, pre-emptively coordinating shifts as required.- Represented Hotel Management in evenings and on weekends, acting as Hotel Duty Manager.- Processed, actioned, and filed guest complaints and feedback.- Entered, analyzed, and applied data, including financial reports and guest and hotel statistics to guide shift operation.- Ensured database integrity and quality assurance for ease-of-use across different user platforms and departments.- Maintained guest files, processed payments, and ensured accuracy in issuing line-item invoices.- Ensured great experiences for guests and team members through constant interaction.- Managed email correspondence between hotel and internal/external stakeholders, including guests.- Mitigated guest concerns, including negotiation and dispute resolution.- Provided performance reviews, coaching, and timely feedback to staff.- Liaised with other hotel departments―such as IT and maintenance―to ensure relevant issues were resolved. -
Retail Sales AssociateRebel Sport Aug 2008 - Dec 2009Rhodes, New South Wales, Au -
Shift Supervisor, BaristaStarbucks Nov 2006 - Aug 2008Seattle, Wa, UsKey responsibilities and duties:- First interaction for customers, taking food and beverage orders, ensuring accuracy.- Attended to customer complaints, using the ‘Customer First’ approach.- Analyzed and applied financial reports and cafe statistics to guide shift operation.- Issued line receipts, executed end of day banking and settlement duties.- Monitored and ordered stock based on customer consumption (perishables/non-perishables) .- Provided training, mentoring, performance reviews and coaching to employees.- Ensured employees adhered to company operating procedures, food safety regulations, and occupational health and safety laws.
Anthony Moran Skills
Hospitality
Front Office
Customer Service
Opera Property Management System
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Project
Retail Sales
Japanese Language
French Language
Political Science
Public Speaking
Team Leadership
Conflict Resolution
Hospitality Management
Property Management Systems
Hotels
Hospitality Industry
Salesforce Marketing Cloud
Salesforce
Cvent
Html Emails
Opera Pms
Anthony Moran Education Details
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University Of TasmaniaEnglish Literature And International Relations
Frequently Asked Questions about Anthony Moran
What company does Anthony Moran work for?
Anthony Moran works for Cleancounts
What is Anthony Moran's role at the current company?
Anthony Moran's current role is Program Administrator III.
What is Anthony Moran's email address?
Anthony Moran's email address is an****@****ead.com
What schools did Anthony Moran attend?
Anthony Moran attended University Of Tasmania.
What are some of Anthony Moran's interests?
Anthony Moran has interest in Arts And Culture.
What skills is Anthony Moran known for?
Anthony Moran has skills like Hospitality, Front Office, Customer Service, Opera Property Management System, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Project, Retail Sales, Japanese Language, French Language, Political Science.
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