Anthony Moran Email & Phone Number

Chicago, Il, Us

New York, Ny, Us

Cary, Nc, Us

- Trained and provided ongoing coaching for new hires in reservations and front office departments.- Liaised with Revenue Director and Reservations Manager to forecast rates and accommodation inventory.- Created and tailored guest itineraries for luxury experiences in accommodation, dining, and spa.- Converted general inquiries into confirmed stays and/or visits.This role included the use of: Opera PMS, SpaSoft, Microsoft Office, Adobe Acrobat, and other software/platforms.

Madison, Wi, Us

I was responsible for accurately assessing residential property catastrophe damage with empathy in fast‐paced, highly variable conditions. This included but was not limited to:- Overseeing investigation, evaluation, and settlement of small to large homeowner insurance claims.- Interpreting and determining policies, leases, by-laws, declarations, articles and contract coverages and applying to all parties for assigned losses.- Explaining coverage decisions and complex policy language to customers in non‐jargon terms to ensure customer comprehension.- Negotiating settlements with contractors, customer attorneys, public adjusters, and authorizing payments.This role included the use of ClaimCenter, Xactimate, Hover, Microsoft Office, Adobe Acrobat, and other software and platforms.

Madison, Wi, Us

I provided administrative and oversight support to Catastrophe Adjusting Managers and their teams, including but not limited to:- Issuing vendor and customer payments.- Dispatching field adjusters to catastrophe‐hit zones.- Auditing adjusters’ claim files to ensure regulatory compliance.- Reviewing and approving requests for property re‐inspection.I was assigned to special project to test and simulate new claims platform to be rolled out across enterprise:- Beta-tested prototype claims platform, collaborating with user interface teams to guide user experience and develop functionality.- Led catastrophe department roll-out of new claims platform, creating end-user job-aids, and supporting adjuster teams as the subject matter expert via one-on-one and team training sessions.I revised and improved property reinspection process:- Conducted sample research and identified adjuster and customer concerns and process constraints. • Reduced turn-around time, resulting in improved adjuster performance and customer satisfaction. • These changes yielded company savings through less expenditure on third-party adjusters.

Chanhassen, Minnesota, Us

I was responsible for the development, coordination and execution of brand training programs for AmericInn Hotels and managed the internal brand communications for franchisees and hotel management.- Managed the creation and facilitation of training programs (in-person and online) for all hotel general managers and AmericInn franchise owners.- Created operational job-aids for hotel staff and management. - Oversaw company's annual convention that included approximately 1,100 attendees. - Administered and produced internal brand communications for hotel general managers and franchisees, writing in HTML code to publish on brand's intranet. - Chaired meetings that included the company chief executive officer, vice president, company directors, and existing/prospective franchisees.- Drafted and distributed company-wide memoranda on behalf of the Vice President of Operations.- Managed departmental calendar, scheduled meetings, and arranged operations vice president’s travel.

Chanhassen, Minnesota, Us

- Developed and taught curriculum for training program attended by hotel management and franchisees.- Advised and trained hotel management and franchisees on brand best practices and procedures.- Resolved escalated guest concerns and provided corrective feedback to management and franchisees.- Provided technical support and training to hotel management, franchisees, and staff, along with triaging urgent tickets for executive corporate management.- Partnered with Distribution and Marketing to achieve rewards program goals.- Mentored less experienced team members in terms of conflict resolution, customer service, and hotel consultation.- Identified and recommend efficiency and workflow improvements.- Used Salesforce software to maintain and update resources available for corporate and hotel-level staff.This role included the use of: Opera PMS, Salesforce, Microsoft Office, Adobe Acrobat, and other software/platforms.

I moved to the United States in February 2015 and received authorization to work in the United States beginning March 2016.

Rosebery, Nsw, Au

Key responsibilities and duties:- Supervised daily shift operations ensuring all team members adhere to standard operating procedures.- Daily data entry of guest information, statistics (analyzed and applied to understand guest habits and predict future behavior).- Analyzed and applied hotel inventory, financial, and guest movement reports.- Mitigated guest complaints, including negotiation and dispute resolution.- Composed B2B and B2C documents using Adobe, Microsoft Office, and other software platforms.- Supported managers in training new employees, and follow up coaching when necessary.- Provided concierge services to guests, including transport and tours.- Maintained and ensured strict confidentiality of guest information and statistics.- Conducted briefings for hotel department managers and hotel General Manager.This role included the use of: Opera PMS, Microsoft Office, Adobe Acrobat, and other software/platforms.

Melbourne, Victoria, Au

Key responsibilities and duties:- Delivered training and ongoing support to the front office team for excellence in guest experience.- Conducted briefings on behalf of department managers and hotel General Manager.- Worked in close concert with sales, marketing, and revenue management to maximize property revenue.- Provided concierge and other premium luxury services to enhance guest stays.- Mitigated guest complaints, including negotiation and dispute resolution.- Analyzed and applied hotel inventory, financial, and guest movement to guide operations.- Maintained and ensured strict confidentiality of guest information and statistics.This role included the use of: Opera PMS, Microsoft Office, Adobe Acrobat, and other software/platforms.

Hobart, Tas, Au

- Led a fast-paced front office team, prioritizing tasks, pre-emptively coordinating shifts as required.- Represented Hotel Management in evenings and on weekends, acting as Hotel Duty Manager.- Processed, actioned, and filed guest complaints and feedback.- Entered, analyzed, and applied data, including financial reports and guest and hotel statistics to guide shift operation.- Ensured database integrity and quality assurance for ease-of-use across different user platforms and departments.- Maintained guest files, processed payments, and ensured accuracy in issuing line-item invoices.- Ensured great experiences for guests and team members through constant interaction.- Managed email correspondence between hotel and internal/external stakeholders, including guests.- Mitigated guest concerns, including negotiation and dispute resolution.- Provided performance reviews, coaching, and timely feedback to staff.- Liaised with other hotel departments―such as IT and maintenance―to ensure relevant issues were resolved.

Rhodes, New South Wales, Au

Seattle, Wa, Us

Key responsibilities and duties:- First interaction for customers, taking food and beverage orders, ensuring accuracy.- Attended to customer complaints, using the ‘Customer First’ approach.- Analyzed and applied financial reports and cafe statistics to guide shift operation.- Issued line receipts, executed end of day banking and settlement duties.- Monitored and ordered stock based on customer consumption (perishables/non-perishables) .- Provided training, mentoring, performance reviews and coaching to employees.- Ensured employees adhered to company operating procedures, food safety regulations, and occupational health and safety laws.