Alexander Thomas Email & Phone Number

Atlanta, GA, US

• Spearheaded the management of day-to-day business operations and facilitated franchise growth by forging productive relationships between franchisors and potential franchisees to secure new partnerships.
• Established and maintained CRM and phone systems.
• Enhance customer service by adeptly managing customer data and contact points, to streamline communication and workflow.

Ann Arbor, MI, US

• Led successful IT initiatives by providing leadership through technical and AGILE coaching.
• Boosted team performance by mentoring developers through AGILE practices such as code reviews, task tracking, and best practices implementation.
• Modernized development processes / tools by transitioning to AGILE methodologies and improving efficiency, agility, and responsiveness to changing business needs.
• Improved Git infrastructure and security by migrating 80+ local repositories to GitHub Enterprise, providing seamless user transition, decommissioning old hardware, and ensuring secure code management along with.
• Administered JIRA Developer software and GitHub, improving workflows and user permission standards.
• Elevated user experience by planning and executing multiple website migrations while driving growth and user engagement.

Atlanta, GA, US

• Oversaw data science and IT initiatives by offering technical expertise and navigating complex projects to assure efficient completion within assigned timelines.
• Maintained integrity of COVID-19 data through seamless collaboration with cross-functional teams to accomplish reliable results.
• Safeguarded data accuracy by vigilantly monitoring pipelines for irregularities, researching discrepancies with precision, and implementing effective resolutions.
• Provided insights by leveraging Python and PySpark skills to generate reports and drive project progress.
• Crafted holistic data sets by compiling and analyzing data across multiple processes while creating robust resources for advanced modeling and analysis in an accurate manner.

• Secured highest customer satisfaction by collaborating with clients to identify diversified travel goals, curating ideal package, and preparing personalized vacation experiences.
• Increased operational efficiency by managing technology systems, including telephone configuration, CRM implementation, and customer data maintenance to ensure remarkable customer service.

Atlanta, GA, US

• Directed the development of scalable core systems for Emory's services by leading and mentoring an AGILE team of software developers, fostering innovation, and maximizing efficiency.
• Ensured the successful delivery and ongoing maintenance of 20 enterprise applications by handling all SDLC phases, such as scope, documentation, requirements, and scheduling by using AGILE practices.
• Supervised AGILE software development by utilizing backlog grooming, burndown metrics, velocity, and precise task definition to increase overall productivity.
• Realized business goals by preparing progress reports, identifying potential risks, monitoring timelines, and effectively collaborating with internal / external stakeholders.
• Fostered a positive work environment by conducting performance evaluations, overseeing hiring processes, resolving conflicts, and enforcing performance improvement guidelines.
• Advocated for library employees and fostered collaboration by serving as the elected Division Representative for LEAF (Library Employee Advocacy Forum).

Atlanta, GA, US

• Oversaw translation of business needs into software solutions using Python/Django CSS and JavaScript while collaborating with team members and stakeholders in an AGILE environment.
• Collaborated with stakeholders and management to formulate requirements and technical solutions.
• Worked within AGILE framework to meet goals on time and plan future work.
• Responsible for mentoring and overseeing temporary and student developers.
• Contributed code to open-source tools.
• Participated in code reviews and improved overall quality of code.

Exton, PA, US

• Led team of developers to manage and implement company-wide business processes and solutions using Java and maintain software environments.
• Implemented backend data management systems using Java.
• Selected to be Technical Lead for the team.
• Served as the escalation point for all issues related to the team's projects.
• Reviewed all code changes before release to production.
• Developed coding patterns to standardize code and reduce coding time.

Master’S Degree, Educational/Instructional Technology

Bachelor’S Degree, Computer Science