* Identified strategies and initiatives with each client to help drive engagement and achieve desired outcomes.* Responsible for establishing regular touchpoints with clients for account usage, adoption insights, and consulting topics.* Partner with Sales to drive Executive Business Reviews with clients to demonstrate ROI and drive additional usage and upsells* Proactively identify risks to business and proactively identify solutions to address them (work closely with internal stakeholders - sales, product, executive leadership & support)* Managed team of Implementation and Customer Success Managers

Sharetru is a cybersecurity SaaS start-up focused on ultra-secure file sharing, file transfer and data protection. Clients were mostly Federal DOJ and DOD agencies. * Overhauled forecasting process, enhancing transparency and precision.* Implemented an account planning process, specifically tailored for strategic accounts and major deals.* Fostered strong and collaborative relationships with functional leaders and their respective teams.* Grew MRR unprecedented 28% YTY across existing customers.* Closed company’s largest-ever commercial deal, contributing significantly to Sharetru's record-breaking consecutive quarters.* Promoted Customer Success results - enhance renewal rates and decrease churn; affect future lifetime value by increased product uptake, customer happiness, and general health scores; and drive new business development via increased advocacy and reference. * Implemented AI tools to increase productivity and increase interactions with customers* Managed CSM team both domestically and internationally

SmartMoving was the first start-up SaaS to provide transport companies with an integrated system for quoting, organizing, dispatching, and invoicing their clients. Led a team of relationship and technical support professionals. Responsible for onboarding new clients and selling additional services. * Reorganized customer success team – for efficiency and segment-based focus. * Revamped entire relationship management process and implemented new technology systems emphasizing training, onboarding project milestones, monitoring account health, and customer efficiency improvements.* Elevated customer retention to 95% while reducing onboarding time by 40%.* Implemented “Land & Expand” program, growing MRR 43% via needs-based solution selling. * Tasked with implementing training and rollout of a client's project onboarding and lifecycle. This training helps utilize a customer’s success platform towards monitoring account health and improve client efficiency* Support and response to any alerts or red flags, to improve in application familiarity driving higher customer (internal and external) satisfaction with retention in the first 2 months* Manage 7 person team with client business and technology professionals, to provide the implementation of technology solutions upsell to the customers as you will guide them to achieve the necessary goals.

• Growth in understanding business requirements and advising clients on strategy for IT software of Smart Moving application, both web and mobile• Manage team with client business and technology professionals, to provide the implementation of technology solutions upsell to the customers as you will guide them to achieve the necessary goals.• Support and response to any alerts or red flags, to improve in application familiarity driving higher customer (internal and external) satisfaction with retention in the first 2 months• Acting as the single point of accountability for Teams training and onboarding of new/ current customers while proactively identifying new workloads and expansion opportunities• Tasked with implementing training and rollout of a client's project onboarding and lifecycle. This training helps utilize a customer’s success platform towards monitoring account health and improve client efficiency

* Attained 100% of $2M individual quota for my assigned APAC region - via heavy reliance on financial selling.  Yielded 125% annual growth.* Acquired 7 new international clients.  Top international sales manager. * Implemented streamlined processes and optimized workflows to minimize re-work and enhance service delivery efficiency, accuracy, and profitability. * Collaborated with the VP of International Sales to surpass revenue targets by prioritizing sales activities within the designated territory, meeting customer needs, and delivering on expectations through well-defined ROIs.* Coordinated and aligned direct sales activities with the agreed business plan, increasing revenue and growth for BNSF Logistics.

Held this job while also completing undergrad “study abroad” program during extended senior year. Multifaceted role with distinct responsibilities – initially in Shanghai and then in Venice. Responsible for executing player conferences, basketball brand events, and working with global team* Drove higher participant satisfaction and skill development by spearheading significant improvements in Nike basketball clinics in China, elevating the training experience for Nike's top-tier athletes.* Increased Nike's brand presence and strengthened athlete-fan connections by overseeing and facilitating the in-China tours of renowned Nike athletes, including Kobe Bryant and Kevin Durant.  Required meticulous planning and event management skills to ensure a smooth, world-class experience.* Played a pivotal role in the successful launch of China's premier college basketball skills camp, attracting aspiring athletes and contributing to developing basketball talent in the region. * Responsible for replicating success in Shanghai, and for providing “concierge” services for our young, inexperienced athletes throughout Europe. * Liaison between Nike Camps in North America, Europe, and Asia - fostering collaboration and exchanging best practices across all regions.

• Worked and managed conventions, meetings, weddings, and other events • Provided event management assistance for the Alumni Center• Involved in preparation of Alumni Center for functions and cleanup afterwards• Assisted clients, caterers, and other vendors during events• Maintained a clean, well functioning building, reported problems to building manager

• Coordinated and assisted with Jr. Cyclone Experience on game days• Ensured customer satisfaction via email along with face to face interaction• Gathered and structured media information for numerous Iowa State Sports• Operated numerous roles at multiple sporting events to ensure event ran smoothly

As Absolute Internship's youngest Program Coordinator, there was a lot of speculation about if at 20 years old I would be up for the challenge. As Program Coordinator for Absolute Internship's largest program, Shanghai, my role was never the same from day to day. I oversaw 150 interns from all around the globe, coming to Shanghai for one month or multiple. My responsibility was first and foremost their safety during their time with Absolute Internship. Before any intern arrived, my tasks was to prepare for their arrival in every area; coordinating with company placements, rooms were clean, dinners were arranged and pre-selected. Welcome packs with phone cards, business cards, and travel cards were purchased and given to the students in a timely manner. Other responsibilities with being the Program Coordinator:-Was relaying all communication to administration-Preparing multiple events such as weekend trips outside of Shanghai-Organizing dinners with different Asian-infused restaurants-Arrange and attend career speakers and after work events for interns

-Strategic Consulting, including business plan & sales strategy development with US Clients in the Chinese Economy- In charge of social media sites such as Facebook and Twitter for SMH International