Andy Jubb Email & Phone Number

Milton Keynes, England, United Kingdom

Working full time for Network Rail in the Fixed Voice team focussing on designing and migrating on premise voice solutions to managed cloud platforms. Main areas being Contact Centre, Command and Control and MSTeams.

Milton Keynes, England, United Kingdom

Milton Keynes, United Kingdom

Accountable for the Solution Architecture & Costing of multiple technologies for the customer accounts, in context of T-Systems portfolio, standards and principles. Providing fast determination of multiple business requirements and providing most appropriate and best-fit solution architecture, design and costs to meet the Customer business requirements.

Home Based (Milton Keynes)

As Service Architect was been actively involved in several high value successful bids of which 1 was worth in excess of €1billion over the duration of the contract. Also involved in several EU deals where security was a key factor. Responsible for working with the bid team to understand the customer requirements and then working with the proposed technical solution and designing the service wrap to fulfil customer requirements and keep service costs within budget.

Milton Keynes

25 direct reports, comprising the 1st line team, 4 shift teams in the 2nd line, and the 3rd line team. Actively involved in the rapid growth of the SCC from 5 customers to 38 customers in 3 years. Responsible for support and design of the SCC infrastructure, customer links, tools, and NMSs. Responsible for team management and development, and supporting CSO Manager in day-to-day activities. Duties include being available 24x7 for support and escalations to ensure correct focus is applied to all… Show more 25 direct reports, comprising the 1st line team, 4 shift teams in the 2nd line, and the 3rd line team. Actively involved in the rapid growth of the SCC from 5 customers to 38 customers in 3 years. Responsible for support and design of the SCC infrastructure, customer links, tools, and NMSs. Responsible for team management and development, and supporting CSO Manager in day-to-day activities. Duties include being available 24x7 for support and escalations to ensure correct focus is applied to all high priority incidents. Show less

Milton Keynes, United Kingdom

One direct report and provided 3rd line support to the Service Competence Centre (SCC - 2nd/3rd line) and Service Integration Centre (SIC - 1st Line) providing support to ensure both teams have required documentation, processes and escalation processes are in place. Responsible for support and design of the SCC infrastructure, customer links, tools, and NMSs. Responsible for team management and supporting SCC Manager in day-to-day activities.

Milton Keynes, United Kingdom

Shift leader of a team of two 2nd line analysts working on shifts, supporting remote customers to ensure maximum availability of all networking devices. Involved in team management, appraisal and development.

Milton Keynes, United Kingdom

Moved into a tools specialisation role to provide focus on optimising the tools deployed and allow for evaluation and development of the current network management toolset comprising HP Network Node Manager, Cisco Works, and Concord eHealth. Also heavily involved in new bids from pre-sales through delivery, design and implement remote management solutions. This comprises communication and hardware requirements, tools, level of service, support documentation and reporting requirements.

Managed the Network Management Centre (NMC) which consisted of 2 small teams of 6 analysts each who provide 1st/2nd level 24/7 cover, providing varying levels of network and system support for over 100 plus break/fix contracts and multiple remote monitoring and management for UK, European and Global contracts. I provided management excalation cover for the department on a daily basis and 24 x 7 cover (on-call). Responsible for management of: appraisals, man management, shift management… Show more Managed the Network Management Centre (NMC) which consisted of 2 small teams of 6 analysts each who provide 1st/2nd level 24/7 cover, providing varying levels of network and system support for over 100 plus break/fix contracts and multiple remote monitoring and management for UK, European and Global contracts. I provided management excalation cover for the department on a daily basis and 24 x 7 cover (on-call). Responsible for management of: appraisals, man management, shift management, discipline, and training & development of the teams. Show less

Sandy, Bedfordshire

Ran a small team testing Medical (Diabetic Blood Glucose), Environmental (Lead and Copper in water and soil), and Dairy (test for pspoliing of milk) Electrochemical tests, also testing various and Immunological tests for Vets.

Bedford

Worked in laboratory performing routine Microbiology testing on sugar confectionary products

Halifax, United Kingdom

Worked in laboratory performing routine Microbiology testing on sugar confectionary products. This was my 'sandwich' (work experience) year whilst at Sunderland University to gain real world experiencebefore graduating.

Bachelor’S Degree, Pharmacology, 2.2

Btec Hnd Science (Applied Biology), Pharmacology And Microbiology, Distinction

A-Levels

Physics, Chemistry, Biology, General Studies

A-Levels And O-Levels

A-Levels Physics, Chemistry, Biology O-Levels Computer Studies, Maths, English Language, English Literature, Physics, Chemistry, Biology.

Education record