Aju Thomas Email & Phone Number

Düsseldorf, NRW, DE

Trivandrum, Kerala, India

Successfully onboarded Allianz Operating Entities across multiple regions to the centralized M365 compliance module, ensuring adherence to regulatory standards.Delivered comprehensive training and onboarding for entities into central O365 services, including SharePoint, aligning with Allianz’s data governance policies and improving operational.

Mumbai, Maharashtra, India

Led the successful transition of the Service Management process from the incumbent vendor to the Mutualised Cloud Factory, for a prominent French automotive manufacturer, ensuring a seamless and efficient handover.Redesigned key ITIL processes, including Incident, Problem, and Change Management, to enhance service delivery and operational.

Mumbai Area, India

Established a robust, industrialized Change Management process for a leading Indian bank, significantly improving change governance and reducing operational risks.Recommended and implemented key improvements in Incident and Problem Management processes, enhancing response times and reducing issue resolution durations.Led continuous process improvement.

Bengaluru, Karnataka, India

Reviewed and balanced all changes within the IBM infrastructure, ensuring alignment between service availability and the business requirements of multiple global enterprises.Initiated and facilitated Senior Management meetings to review and endorse Major Requests for Change (RFCs), ensuring strategic alignment with organizational goals.Authorized Normal.

Trivandrum

Facilitated the transition of Change Management processes from onshore to an offshore delivery center, playing a pivotal role in supporting the global Data Centre consolidation and Global Network projects.Ensured the successful delivery and adherence to Change Management procedures and methodologies, critical to the seamless execution of these global.

Trivandrum

Managed day-to-day operations and events from the monitoring system, adhering to ITIL process flows to ensure efficient incident response and system performance.Provided first-level support for incidents across network and server environments, including Linux, AIX, Windows, and Solaris systems, serving critical infrastructure in Europe and the APAC.

Trivandrum, Kerala, India

Provided daily technical support for desktop systems, data networks, and server management, ensuring smooth and efficient operations across the organization.Set up desktop computers and peripherals, conducting thorough testing of network connections to ensure reliable access and connectivity.Installed and configured desktop software applications and.

Master Of Science - Ms, Data Science, 1.7

Master Of Business Administration - Mba, International Business

B.Tech, Electronics And Communications Engineering