A.J. Vittorio Email & Phone Number

Toronto, Canada Area

Work as the Scrum Master for 2 Development teams

Toronto, Canada Area

I worked as an Agile Coach directly with 2 development teams as well as on larger organizational initiatives to enable growth.

Toronto, Canada Area

I worked as a Scrum Master with the My Account team.I worked directly with a cross-functional development team and facilitated all Scrum activities, including Daily Stand-ups, Planning, Refinement and Retrospectives.I work closely with the Product Owner to ensure that requirements are clear and ready for the team.

Toronto, Canada Area

Acted as Scrum Master and Agile Coach for the development and Professional Services teams.

Toronto, Canada Area

As the Scrum Master for the web team, I work directly with the development team and lead all scrum activities (planning, standups, retrospectives, demos, etc) and work to remove any and all obstacles.I work with the product owner and management to ensure that the backlog is refined frequently and kept up to date.I share performance metrics and ensure that.

Toronto, Canada Area

Working with the Sports App team, I facilitate all scrum activities including planning, daily stand-ups, product demos and retrospectives. Work closely with the Product Owner on ensuring that roadmap items are refined and ready for the team to work on.

Toronto

Facilitates Sprint Planning, Release Planning, Daily Stand-Ups, Product Demos and Sprint Retrospectives.Removes impediments/blockages in order to keep teams productiveCollaborate with cross functional teams and build schedules and plans;Identifies and manages dependencies with other internal or external teamsWork with the BA team to align.

Toronto, Canada Area

• Work with an Agile team responsible for development of new web products for Workopolis customers. Key products that I have worked on include resume flow for jobseekers, resume search for employers, SEO optimization.
• Conduct analysis and competitive research in order to build the best product based on market trends and customer needs
• Establish and define requirements for both new and existing products
• Contribute to the overall vision and direction of the… Show more
• Contribute to the overall vision and direction of the product roadmap
• Collaborate with numerous stakeholders (most notably customers) in defining the product priorities

• Promoted from Technical Support Specialist to manage newly created teams of 2 Second Level Support Specialists and team of 2 Job Seeker Support Representatives
• Hired and trained representatives to perform new roles
• Defined metrics, processes and procedures for positions
• Support Lead for ERP implementation (9 months)

Toronto, Canada Area

• Position created due to needed emphasis on customer escalation and inter departmental communication
• Creation, documentation and optimization of both new and existing support processes and procedures
• Sole point of all customer escalations

Toronto, Canada Area

• Initial sole representative in pilot project to provide dedicated service to larger contract customers that led to being made supervisor of team of 5 Account Service Representatives
• Developed processes and procedures for the newly developed department
• Point of escalation for all customer concerns
• Liaison between Customer Support and the Technology, Sales and Finance Departments

Toronto, Canada Area

• Answered inquiries for both contract and e-com customers via calls/emails/live chats for problems and inquiries about the Workopolis site
• Troubleshoot problems with the Website
• Processed e-com orders and contracts

Toronto, Canada

• Answered customer calls and emails relating to medical and dental benefit claims and coverage

Richmond Hill, Canada

• Provided technical support and pre sales advice over phone and email for wide variety of computer peripheral products and websites manufactured and run by Epson
• Responsible for training newly hired representatives on the policies and procedures of assisting customers via email
• Creator and editor of accepted answers for use when answering customers via email
• Call quality and email monitor