ServiceNow Certified Application Developer and Certified Implementation Specialist - ITSM.Experience in ServiceNow Application Development and Administration.Experience in ServiceNow integrations with third party tools.Building independent Integration Blocks integrating ServiceNow and Third party tools if necessary.Technical discussions and workshops with customers for understanding the customer’s existing system and requirement gathering.Technical presentations regarding the requirements, ITSM Module processes and design.Transform the customer business use-cases into technical implementation based on the best practices.Acting as escalation support for support activities, day-to-day operations, and continuous service improvement for customers.Interact with clients and build relationships with them while ensuring their needs are being met.
Listed skills include Core Java, Java, Project Management, Xml, and 12 others.