Andrew Wachter Email & Phone Number

Pasadena, California, United States

• Crafted targeted marketing communications for consumer and corporate audiences based on deep market research, leading to high conversion rates.
• Assisted the Director of Marketing in high-profile corporate projects and collaborated with the IT department on developing digital banking software.
• Oversaw the development and release of splash pages as a marketing tool to enhance customer engagement.
• Helped develop a new product called SmartSaver that uses AI to find spare cash in other bank accounts and moves it to a high yield CIT savings account.

Pasadena, California, United States

El Monte, California

• Developed online learning courses for various applications, ensuring alignment with user guides.
• Produced user-friendly documentation such as user manuals, quick reference materials, policies, and procedures.
• Crafted content in a professional tone to enhance user understanding of the bank's systems.
• Established over 100 software simulation videos for the bank's proprietary system.

Buena Park

• Developed comprehensive user documentation for agents and employees at a global money transfer company.
• Created educational materials like Captivate tutorials and PowerPoint presentations to enhance understanding of company processes.
• Conducted in-depth workflow analysis to guide customers in strategizing their documentation suites.

City Of Orange, California

• Created documentation for court systems like Electronic Legal File (ELF) and developed Visio diagrams for mainframe system conversion.
• Ensured accuracy and clarity in technical writing to facilitate understanding of complex systems.
• Collaborated with cross-functional teams to streamline documentation processes and improve user experience.

Diamond Bar, California

• Led the implementation of electronic forms for web-based document completion, modernizing the documentation process.
• Created Six-Sigma flow charts to analyze and improve business processes, drafting swim lane flow charts for visual comparison.
• Developed 800+ documents with attention to detail and standardized templates for consistency in corporate documentation.

Remote

• Produced compelling sales materials and technical specifications for HP ProLiant G6 Project using Adobe InDesign.
• Managed a virtual computing forum to ensure smooth operations and efficient communication.
• Generated persuasive sales presentations, technology briefs, and competitive positioning documents.
• Mentored team members, conducted thorough research, and interviewed industry experts for informative insights.

Newport Beach, California

• Developed extensive library of user guides and online demos for eAgency products.
• Created training programs to enhance product knowledge and streamline customer service process.
• Identified and documented customer service FAQs, improving efficiency and customer satisfaction.

Torrance, California

• Developed documentation for Citrix XenDesktop upgrade for Toyota Owners Helpline.
• Wrote extensive user guide for in-house developed SupportTrak system.
• Created chat line scripts for agents to follow.
• Analyzed and developed documentation for compliance project implementing Gram-Leach-Bliley Act requirements.

Irvine, California

• Developed user guides for Pre-Pay, a pre-rated pay-as-you-go cell phone billing system at Corsair.
• Created an extensive data dictionary and API guides to enhance user experience and system functionality.
• Crafted an in-house branding guide and multiple templates to maintain corporate voice consistency.

Bs, Business Administration, Management And Operations

Dean's List and Honor Role

High School, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Lacrosse