-Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.-Implemented policies and standard operating procedures and managed quality, customer service, and logistics.-Guided employees in understanding and meeting changing customer needs and expectations.-98.6% On Time Delivery with our Dedicated customer

• Dispatches load assignments for 96 drivers and recommends driver preplans to the load planner based on unit availability.
• Monitors freight movement and notifies customers of delays to enhance their service and maintain a 100% on-time service level.
• Minimizes company risk by supervising and counseling drivers daily on all fleet safety and compliance objectives in accordance with federal D.O.T. regulations and company policy.
• Audits the ramp's payroll weekly to ensure accuracy of all inputs, and manages payroll for 26 drivers: $2.5M per annum

-Actively pursue and qualify valued business opportunities. Implement successful selling strategies/techniques.-Manage new and established account development for continued revenue and profit growth. Define and propose specific approaches to meet and exceed customer needs.-Utilize available resources and knowledge to orchestrate solutions that increase market share and profitability.-YOY growth 103% in the Albany South Territory

* Responsible for maximizing recurring revenue for Dell by promoting and selling their suite of warranty services while managing after-point-of-sale (APOS) account health across my territory. This includes discovering support upgrade opportunities for upsell, renewing service contracts, managing escalations, and creating strategic proposals for larger customers, all while preventing competitive service loss* Renewal Sales Specialist providing sales forecasting and submitting requests for customer quotes, performing customer research, and updating account notes in CRM system* Applied leadership skills and business acumen to provide new processes for more efficient and effective best practices and sales campaigns* Exceeded training quotas and accurately forecasted closed sales on a weekly basis * Up-selling/cross-selling customers to additional services and require a high level of influence over the sales cycle * Broad cross-functional team collaboration partnering with customer field representatives and channel partner as part of a territory or region translating into success* Generated $3.5 million for Dell EMC

*Recipient of Epic Service Award (Awarded to only the Top 3% of employees)*Strives to meet and exceed performance standards consistently throughout the ski season*Promote/up sell resort products and other lines of business*Top 3% in sales*Sold 100 season passes in one week ($100K revenue)

• Developed strong relationships with a broad range of diverse, highly successful executives• Proven relationship builder with solid interpersonal skills• Exceptional listener and communicator• Managed the range for the 2009 US Senior Open • 2012 BMW Championship: Volunteered and helped direct the operations on the range

•Educated the doctors about the Thermo Active products•Built and maintain relationships with the doctors•Negotiated different reimbursement options with the doctors and patients•Satisfied the doctors and patients needs• Cultivate & expand relationships with doctors