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Media Asset Management and Managed Services

I founded and ran a small internet company that specialised in both live and on-demand web video. Clients were professional bodies and commercial clients.

As Principal Consultant, I had the following responsibilities: * Service design and product development of BSG Managed Backup service* Technical lead on UNIX consultancy, datacentre hosting and managed service portfolio * Delivery of UNIX technical expertise and 3rd line operational support* Design, development and documentation of support processes and procedures in line with ITIL best practise* Service Management

My role was to design managed hosting, WAN, VoIP and data storage services for a range of media, commercial, education and public sector organisations.

GNS was the managed IT services division of the ITOCHU Corporation. As Technical Director, I ran the technical services department which consisted of 35 technical personnel across Operations, Engineering, Pre-sales and Consultancy. In addition to managing people and budgets, I also had the following responsibilities: * Running GNS datacentre hosting services * Building and maintaining relationships with both customers and suppliers * Evaluating new technologies and services * Liaising with sales & marketing* Defining the technical standards within the organisation and defining the company's IT strategy. * Ensuring delivery of Service Level AgreementsAchievementsDelivered strategic infrastructure consultancy (as part of a larger corporation-wide IT review) to an interna-tional hotel chain; Increased technical services revenue by 50% over 2 years; Successful development of a Managed Security Services division; Reduction of the company’s infrastructure costs by 50% since April 2003 whilst achieving improved performance and reliability100% record on delivering against SLA

Responsible for the design, project management and implementation of systems for GNS Technologies and Managed Service customers. Typically involved at the pre-sales phase, I lead a project team through the entire project lifecycle and am responsible for all technical issues, liasing with the customer through to sign-off and the handover of these systems to the GNS Enterprise Operations group for ongoing systems and network management. This handover involves working with the Operations Manager on defining any bespoke procedures, ensuring training is sufficient and defining service level agreements and operations schedules. Once handed over, I represent the client as Technical Account Manager, responsible for developing the account, taking an active role in client service reviews and managing the customer SLA and act as a point of escalation for the client within GNS.

A senior member of the Technical Services team, I was the technical lead on the Veritas and Sun portfolios. Responsibilities included the design and implementation of storage systems and clusters for a wide range of end customers - predominantly in the financial, telecommunications and information services sectors - in addition to providing pre-sales consultancy internally, to partners and to end customers. My skills in designing and implementing the NetBackup and VCS products were recognised by Veritas Professional Services, for whom a number of the larger design and implement projects were performed.

A member of the Systems Resilience group (a department of Morse Integration, the cross-platform consultancy division) specializing in high-availability solutions, my focus was on clustering, fault-tolerance, disaster recovery, storage and storage area networking (SAN) technology and the delivery of these technologies to a wide range of end customers.

Technical account management for a number of GSM/PCN network operatorsReporting to the Managing Director (Europe), I was responsible for the management of projects within a number of customers and also identifying new opportunities within these customers. The technical account management of these projects consisted of:- Business analysis- Project management- Systems design- Systems integration- Management of service-level agreements Due to the nature of this role, I worked closely with the development team on the positioning in the market of future releases of the company's core products and the functionality of these products.I have also had a key role in the sales process to new prospects throughout Europe by having technical and strategic discussions with network operations centre operators and managers.

Joined the ABB Graduate Engineer programme after being sponsored through university.Roles included:Project ManagementPre-SalesTest/QAI worked on a number of large projects for clients in the pharmaceutical, oil & gas and power generation sectors.