• Working with Procore’s enterprise clients to transform them into Procore experts and evangelists through training (in person and remote via screen sharing software), support, and relationship management• Determine company-wide rollout strategies for book of business• Collaborating with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore’s evolution• Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices

As a Customer Success Manager, I am responsible for increased client satisfaction, retention and growth. As a master of Procore, it is my goal to make our clients wildly successful, happy and referenceable.Actively improve usage of Procore by our customers by promoting new product features, analyzing account usage, and building deeper and more supportive client relationships. Utilize Salesforce, Totango, and Google Analytics.

Support Director of Operations with facilities, events, and general office management. Duties included managing shipping and receiving, supporting Marketing with mass mailings and maintaining an inventory of promotional materials. Scheduled and coordinated weekly catered lunches for 90+ employees. Maintained and ordered supplies for all common areas (kitchens, facilities). Worked closely with various departments to support onsite events and client visits including "day of" logistics, securing and negotiating vendor estimates, preparing budgets, and attending planning.