• Installed new security systems, legacy panels, and upgrading services for residential customers• Conducted site surveys prior to installations to determine customer needs and best placement of cameras and components• Performed troubleshooting on equipment, diagnosed and resolved the malfunction• Provided technical support, and assistance to other company technical teams as required• Experienced installing, testing, and repairing co-axial & fibre optic cable wires for Digital, Hi-Speed Internet & Home Phone• Good knowledge of Cat5, Cat 5e, and Cat 6 Ethernet cables• Kept wires neatly tied and bundled while maintaining safety standards, and repaired and replaced defective equipment • Set up services, and provided knowledge of newly installed services to the customers• Trained new hired technicians in the field • Documented all required information on work orders, test results and reports as appropriate• Maintained a fully stocked, and organized company truck with appropriate tools and safety equipment• Adhered to the workplace standards, and policies while utilizing necessary personal protection equipment and safe working practices

• Schedule jobs with customers and sub-contractors ensuring skill sets and timing meet customer requirements• Enter “change order” items on work orders, with approval from sales/install Management• Contact for installation problems, communicate and resolve issues with install manager, installers, and sales associates• Manage data entry of information into company database• Arrange ESA appointments for customers with ESA• Obtain completed work order documents and process through NIO• Configuring IP based Phones • Manage printer properties

• Issued and distributed new photo IDs to staff and students• Maintained permissions on the new photo ID cards• Setting up and handling photo ID station (Camera, Fargo Photo ID printers, RFID cards)• Assist students, faculty, and staff with laptop issues in the IT Support Centre, Learning Commons area, classrooms and labs• Removed viruses from the computers of Staff and Students successfully • Troubleshoot and resolved technical support issues including all printer problems for the entire school• Provide technical support for hardware, software, and peripherals, laptops, desktop supported classroom and lab technologies• Provide procedural information to staff, faculty, and students; reset password and profiles for students

• Prepared shipping documents for products that are scheduled to ship.• Responsible for sorting and managing outgoing mail.• Looked for defected materials in packing and redirected it.• Responsible for TDR, outgoing and incoming of trailers.• Coordinated with supervisor about ongoing activities.

• Monitored and troubleshoot client networks to ensure constant connectivity• Coordinated with Senior Systems Administrator to resolve escalated network issues• Backed up company data regularly over LAN/WAN• Configure outlook and manage backups on the server.• Manage Active Directory, providing access according to the designations.

• Completed physical surveys for establishment of RF links• Installed RF links• Installed routers, RF modems and VoIP• Performed troubleshooting of RF links