● Assist in the creation and maintenance of document and Standard Operating Procedures (SOPs)using JIRA and Confluence● Participate in maintaining a DLP and vulnerability management solutions, SentinelOne andDigital Guardian, to effectively give notice of violations to affected parties, and to reduceincidences of false positives● Assist in the configuration of intrusion detection and prevention solutions based in the host andnetwork servers to effectively identify potential security incidents● Assist in monitoring network/firewall activity, suspicious events, and conduct threat huntingusing Splunk and Panorama.● Correlate all reported events from various systems and network areas where potential securityincidents are identified by VSOC● Assist with managing Active Directory and Identity Access Management service, Okta, on anenterprise levelEnterprise Service Desk-● Resolved technical problems and software issues● Answered user inquiries regarding computer, email, phone connectivity, software, or hardwareinquiries to resolution for internal employees in person and remotely● Recorded and track information on inquiries, problems, and/or requests utilizing the workmanagement system (ServiceNow)● Set up new hire users accounts, workstations, laptops, and mobile devices (ServiceNow,Mobileiron, HP hardware, single sign-on, OKTA, Active Directory)