Client Retention & Growth:• Responsible for client success across industries such as: CPG, BFSI, Retail, Health, Life Sciences, Automotive, & Manufacturing.• Directly oversee retention and growth strategies for large enterprise customers, ensuring alignment with industry trends.• Respond & lead solution responses and presentations for client RFx (RFP, RFI, RFQ, RFB)• Represent, build, & manage high-level relationships with key client stakeholders (CxOs)• Lead client solutions by delivering deal structure, pricing, interactive presentations, product demos/videos, webinars• Act as the voice of the client to ensure client feedback is communicated to relevant teams (e.g., product development, sales).Strategy Planning & Advisory:• Participate in internal strategy development sessions• Help plan, market, and sell solutions, software, & services by defining positioning, messaging, buyer personas, and value propositions.• Attend industry (Gartner, HDI, and others), partner, and client events.• Assist in creation of marketing collateralTeam Leadership & Development:• Provide hands-on mentorship & professional development to the pre-sales solution team.• Align the department around best practices and drive uniformity, standardization, and thought leadership.• Create roadmaps for all existing and future solutions and services by providing thought leadership in overall solutions development.Recent Key Contributions:• Led the strategy and execution of integrated technical marketing campaigns with big 4 partners to increase brand awareness (by 30%), sales (by $18.5M in Quarter 1 - 2024), and develop relationships (added 3 partners).• Spearheaded the product and solution/services strategy of an enterprise software (SaaS model) for CRM and IT Service Management utilized by over 3.5 million users.• Designed the framework for implementation of AI/ML Platforms like Nexthink / Nanoheal / Aptean to drive a digital employee experience while transforming business.

• Responsible for solution development and pre-sales for new and existing clients• Conducted market research to enhance solution/services development in order to streamline marketing initiatives, increase brand awareness, and initiate a competitive advantage • Responsible for responding to client requests and creating solutions within our services portfolioKey Contributions:- Participated in the development and launch of 2 cloud-based products- Spearheaded first-ever integrated life-cycle marketing sales campaign increasing revenue by 34%- Developed and executed marketing campaigns through OOH, print, digital , social networking, and mobile applications from ideation to production

• Assisted managers and business owner in developing solutions for local business’ who required IT services including hardware, software, and OS support.• Attended local events and participated in the day-to-day activities as necessary.• Conducted market research for trends to increase sales and brand awareness.Key Contributions:- Developed in-house collateral decreasing costs by 12%