- Collaborate with clients to gather and understand business requirements.- Conduct requirements analysis to align solutions with client goals.- Design customized solutions using company products/services.- Develop and present technical proposals, including architecture and implementation plans.- Support the sales team with lead qualification, demonstrations, and deal closure.- Address client technical questions and concerns during negotiations.- Lead product demonstrations and Proof of Concept (PoC) engagements.- Manage responses to RFPs/RFIs, ensuring alignment with client expectations.- Stay updated on industry trends to provide market insights and support sales strategy.- Mentor junior team members and contribute to strategic initiatives for improving processes.

➢ Technology Vision and Strategy: Define and implement the company’s technological roadmap to align with business goals.➢ Strategic Planning: Develop and execute long-term business and technology strategies.➢ Product Development: Oversee the creation and delivery of innovative products and solutions.➢ Team Leadership: Lead, mentor, and build high-performing technology and business teams.➢ Innovation Management: Drive technological innovation and the adoption of new technologies.➢ Security Oversight: Ensure robust security measures and compliance with industry standards.➢ Business Development: Identify and pursue new business opportunities to drive growth.➢ Partnership Building: Develop and maintain strategic partnerships and alliances.➢ Financial Oversight: Monitor and manage financial performance, including budgeting and resource allocation.➢ Company Culture: Foster a positive, innovative, and collaborative company culture.

➢Solution Identification: Assess client needs and recommend suitable ERP solutions.➢Presales Support: Assist in proposal preparation and deliver presentations to potential clients.➢Solution Design: Configure ERP systems to meet client requirements and industry standards.➢Customization: Customize ERP solutions, including system configuration and data migration.➢Implementation Planning: Develop detailed implementation plans and timelines.➢Training and Support: Provide user training and ongoing support post-implementation.➢Quality Assurance: Conduct system testing and troubleshooting to ensure functionality.➢Documentation: Prepare comprehensive user manuals and technical documentation.➢Client Relationship Management: Build and maintain strong client relationships.➢Continuous Improvement: Stay updated on ERP trends and provide recommendations for enhancements.

➢ Represented Kloud1 Software across UAE, Oman, and Qatar, serving clients on-site.➢ Analyze business requirements and translate them into specifications for Salesforce, OSIsoft PI, and custom ERP systems.➢ Facilitate stakeholder meetings to gather and prioritize requirements, ensuring alignment with organizational goals.➢ Liaise between business users and technical teams, providing clear documentation and guiding system design.➢ Conduct testing and user acceptance sessions to ensure system functionality meets business needs.➢ Provide ongoing support, training, and troubleshooting for end-users.➢ Generate reports to extract insights and drive continuous improvement initiatives.➢ Stay updated on ERP and CRM trends and recommend innovative solutions.➢ Participate in project management activities to ensure timely delivery within budget.

➢ Engage client to gather software requirements, business rules, and ensure alignment with development teams. ➢ Working directly with product owners and stakeholders to elicit their feedback on customer satisfaction items.➢ Translate stakeholder requirements into different deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, dataflow/data-process diagrams

➢ A variety of status reports, including activity, closing & follow-ups.➢ And tested a disaster recovery plan for computer systems, Documents of security procedures and personnel training templates.➢ Identified research and resolved sales issues using computer system.➢ An alternative plan of data recovery in case of software or hardware failure

➢ Partnering with Development Leads to identify opportunities for better collaboration and process improvements. Led system modelling tools for analysis of use cases, sequence diagrams & activity diagrams. ➢ Promoting proposition of IT solutions to meet their requirements and delivered IT Solutions to the customer