With over 20 years of managerial expertise across diverse sectors including Commercial, Operations, Sales & Marketing, Business Development, Tendering and Contract Management, E-Commerce, Q-Commerce, Travel Technology, Oil and Gas, Aviation, and FMCG, I am a seasoned professional and accomplished entrepreneur. I have successfully launched and scaled three businesses from inception, showcasing my ability to transform ideas into thriving ventures.My core competencies include building and leading high-performance teams to achieve organizational objectives. I bring expertise in Negotiation, Business Planning, Sales, Market Research, and Management, complemented by strategic vision and a pragmatic approach. I excel in leadership, organizational restructuring, and team development.I am recognized for effective communication, program management, and a strong entrepreneurial mindset that drives results in multicultural environments. My track record includes enhancing operational efficiency, improving customer service, driving revenue growth, and building productive vendor relationships. I am dedicated to optimizing profitability, managing costs, and driving continuous process improvement.Drawing on 20 years of senior expertise, I've excelled as:• General Manager in Q-Commerce• City Head in E-Commerce• General Manager in Travel Technology• Commercials Manager in the Oil and Gas sector• Commercials Manager in Aviation• Sales Manager in FMCG• Logistics and Supply Chain FMCGTrainings and Certificates:• (R53.4 Basis Training course) 15th -23rd Sep 2008 in Ankara /Turkey.• (Performance management) 26th Mar –2nd Apr 2008 in Erbil / Iraq.• (Fundamental of Supply Chain Management) 1st -9th Sep 2009 in Beirut / Lebanon.• (Sales & Marketing skills) 20th – 25th Oct 2009 in Erbil / Iraq.• (Targeted Selection) 07th - 14th Feb 2010 in Damascus / Syria.• (Sales Academy) 10th-18th May 2010 in Erbil /Iraq.• (Incident management & Crises resolution (IMCR)) from 20th – 25th Oct 2010 in Erbil/Iraq.• (Amadeus System) 10th – 20th Jun 2011 in Erbil / Iraq.• (Anti-Corruption) 22th – 29th Jun 2013 in Erbil / Iraq.• (Commercial Management) 15th – 29th Jan 2015 in Erbil / Iraq.• (Tendering Evaluation) 17th – 25th May 2016 in Erbil / Iraq.• (Contract Management) 21th – 27th Jul 2017 in Erbil / Iraq.• (Leadership Skills) 18th – 25th Apr 2018 in Erbil / Iraq.• TICO Travel Councilor 2023• TICO Travel Manager 2024
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General Sales ManagerTraverontoOshawa, On, Ca
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General ManagerTraveronto Jun 2024 - Present• Build and maintain strong relationships with key travel suppliers (e.g., hotels, airlines, and service providers) to negotiate competitive deals and exclusive offers.• Analyze supplier performance metrics to determine areas for renegotiation, improving inventory quality and pricing for customers.• Work on expanding supplier networks and diversifying offerings to meet a wide range of traveler needs in Canada, Iraq and UAE.• Collaborate with software developers to enhance the functionality, performance, and user interface of Traveronto's online booking engine.• Gather user feedback and analytics to identify areas for improvement, ensuring continuous optimization of the platform.• Manage and nurture partnerships with distributors in Iraq and UAE, ensuring effective representation of Traveronto’s services and promoting its booking platform in these markets.• Develop joint marketing strategies with distributors to increase brand visibility and grow market share in the designated regions.• Monitor performance metrics of distributor activities, providing support and guidance to optimize results.• Effective planning with the marketing and sales teams to align the platform’s development with customer needs and promotional campaigns.• Work closely with customer service to address user issues related to the booking platform and ensure prompt resolutions through technical adjustments.• Act as the central communication point between development, suppliers, and distributors to ensure the effective execution of strategic goals.• Identify opportunities for expanding the platform into new markets or with new partnerships to diversify revenue streams.
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General Manager, TmartTalabat Oct 2021 - Jun 2024• Successfully launched Talabat Mart from inception, ensuring compliance with regional and international standards, resulting in the establishment of 7 dark stores within 3 years.• Identified and established a network of warehouses across 4 cities, optimizing infrastructure for operational efficiency.• Built and managed a multidisciplinary team including warehouse operations, category management, demand planning, marketing, commercial operations, HR, and finance, driving the successful launch and scaling of grocery delivery services in Iraq.• Developed and implemented operational procedures and KPIs, resulting in 9,000 active SKUs food and none-food combined and 2,500 daily orders.• Executed diversified marketing campaigns across multiple channels, including "Only on tMart" deals, seasonal promotions (Back to School, Ramadan, etc.), to drive customer engagement and higher basket value.• Leveraged customer segmentation for targeted marketing campaigns focused on customer reactivation.• Monitored fulfillment processes (shelf life, FIFO, stock cover, etc.) and implemented improvements to boost productivity and revenue.• Onboarded and managed over 200 suppliers for food and non-food items through category managers, maximizing profitability.• Ensured all departments met monthly KPIs, driving alignment and performance across the organization.• Collaborated with regional DMart functions to ensure local alignment with corporate strategies.• Owned business P&L, maximizing profitability, implementing cost-saving initiatives, and setting budget targets aligned with regional objectives. -
City HeadTalabat Jan 2021 - Oct 2021• Led the launch of Talabat Food in three KRI cities from inception within a short time frame (signing with over 1000 restaurants and reaching 20,000 daily orders).• Recruited, trained, and led a team of 25 sales members to achieve business goals.• Established and implemented quarterly and annual sales objectives, strategies, and targets for the sales teams.• Monitored team performance in partner acquisition, churned accounts, promotions, campaigns, and market research.• Oversaw a portfolio of over 1,000 restaurants through dedicated account managers, securing exclusive "Only on Talabat" offers, super saver deals, free delivery promotions, and combo deals.• Acquired key accounts, including international brands and local loved brands, and managed group-level commission rates.• Managed sales budget, costs, and MPP.• Analyzed customer-related behavior and statistics and using geographically tailored promotions.• Researched and analyzed competitor strategies, partner activities, and promotional performance.• Maintained detailed records of sales activities, acquisition performance, and account management.• Ensured efficient work allocation and timely completion of tasks within the team.• Provided guidance to optimize team performance and ensured high-quality task completion.• Produced metrics to track work assignment progress and team performance.
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General ManagerTravelostic Company Feb 2018 - Jan 2021• Launched an online travel booking engine in five cities across Iraq, ensuring smooth market entry and successful operations. (reaching 600 B2B and over 5,000 B2C monthly returning customers, $15mm annual revenue)• Built and led a team of 20 in sales, customer support, local finance and operations, keeping everyone aligned with our business goals and regional targets.• Developed growth strategies, managed budgets, and tracked P&L to meet financial targets (positive P&L in second year).• Negotiated favorable local deals with airlines and hotels while building strong partnerships.• Oversaw daily operations, continuously finding ways to improve efficiency and customer experience.• Set sales targets, drove revenue growth, and executed marketing campaigns tailored to each city.• Ensured compliance with local regulations and managed risks effectively.• Built strong relationships with key clients, using CRM tools to keep them engaged and satisfied.• Provided training to the team and worked closely with regional teams to drive success.
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Commercial ManagerHkn Energy Jun 2012 - Feb 2018 -
Commercial ManagerFirefenix Company May 2011 - Jun 2012
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Center And South Sales Center ManagerThe Coca-Cola Company Jan 2010 - Apr 2011 -
Country Logistic & Purchasing SupervisorThe Coca-Cola Company Apr 2009 - Jan 2010
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Logistic SpecialistThe Coca-Cola Company Apr 2008 - Apr 2009
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Logistics AnalystThe Coca-Cola Company Aug 2007 - Apr 2008
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Lecturer At Agricultural UniversitySalahaddin University-Erbil Aug 2006 - Aug 2007 -
Information Technology SpecialistBaran Company Oct 2005 - Aug 2006
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Page DesignerValentine Magazine Jan 2004 - Aug 2005
Akam Pachachi Education Details
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Business Administration And Management -
Polytechnic UniversityDiploma
Frequently Asked Questions about Akam Pachachi
What company does Akam Pachachi work for?
Akam Pachachi works for Traveronto
What is Akam Pachachi's role at the current company?
Akam Pachachi's current role is General Sales Manager.
What schools did Akam Pachachi attend?
Akam Pachachi attended The London School Of Economics And Political Science (Lse), Polytechnic University.
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