Amit Kakroo Jp Email & Phone Number

Wellington, Nz

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

AK Consulting Services was founded by Amit Kakroo in 2016 with an aim to provide independent and effective Business Analysis and Architecture Consulting services to its clients in New Zealand.Our MissionTo be recognized as leading New Zealand-based independent consultants providing exceptional Business Analysis and Technology consulting services for your business success.

Wellington, Wellington Region, New Zealand

Lead BA on ERP and HCM implementation with Payroll and other integrations; from business case to Implementation phases.

Wellington, New Zealand

On to the next phase of the Enterprise Support Services Programme at Inland Revenue, replacing current on premise payroll solution with a cloud based payroll solution compliant with NZ legislation and best practices.

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Worked in a large Business Transformation Programme to implement a Cloud based Oracle EPM, ERP and HCM system and to integrate these with an on Premises SAP Payroll System.

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Worked on a large Information Security Governance Programme.• Definition of Programme Scope and Work Streams.• Risk Assessment Workshops.• Treatment of residual risks.• Recommending additional controls to mitigate risks.• Sign off on residual risks.• Requirement elicitation and documentation. • Review and update processes to comply with NZISM requirements.• System Certification and Accreditation.• Ensuring compliance to NZISM and Protective Security Requirements.• Documentation of Information Security Policy and Standards.• Assistance with documenting the System Security Plans.

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Senior Business Analyst (Contract) at Parliamentary Service (NZ)• Establish process for relationships with multiple technology vendors.• Strategy formulation, risk identification and mitigation planning with the senior leadership team.• Support remediation by making technical recommendations.• Managing relationships with onshore and offshore vendors and partners. • Facilitating workshops as required, with Business and Technology SMEs, Architecture and 3rd Party Services integrators.• Leading internal stakeholders in discovering and delivering business value.• Leading, coaching and mentoring other Business Analysts.• Participating in project teams to collaboratively deliver agreed capability using traditional and agile methods.• Managing business and software requirements to an established practice and quality standards.• Ensuring compliance to NZ Protective Security Requirements and NZISM.• Implementing a Document Capture System for Accounts Payables integrating with the Enterprise FMIS (MS NAV 2016)• Implemented an Identity & Access Management Solution for the Enterprise.• Enterprise File Sync & Share System - Requirement Elicitation, Analysis and Solution Recommendation.

Auckland, New Zealand

Systems Specialist for Media Applications in Technology Department.• Lead efforts in supporting business cases preparation for applications upgrade and implementation.• Stakeholder engagement and Eliciting, Analysing and Tracking Project Requirements.• Analyse applications performance and develop action plans for performance improvement and remediation.• Translate and document gap analysis to functional requirements for systems analysts or third-party vendors.• Act as Subject Matter Expert for Media Content & Rights Management Applications.• Metadata and Content Management Systems SME.• Participate in solution development and acquisition, and design reviews and provide level-3 support for media applications.• Facilitate requirement workshops and document processes using modelling tools.• Maintain applications documentation following the lifecycle plan and policies.Key Achievements• Identified and evaluated inefficiencies and recommended optimal business practices, as well as providing advice regarding system functionality and behaviour.• Employed Agile methodologies, principles, and techniques to develop BA plans and Requirement Management Lifecycle.

Auckland, New Zealand. Sydney, Australia

BSS/ OSS Solution specialist for Australia & New Zealand region. • Acted as a SME for IT solutions Team and identified, investigated, and analysed business processes and procedures.• Facilitated requirement workshops with Stakeholders and SME's and Analysed Requirements, Validated and Decomposed to User Stories.• Developed solutions to improve efficiency by introducing advanced software and automation.• Identified and evaluated inefficiencies and space for improvements, and recommended optimized business solutions.• Collaborated with software users to formulate and document business requirement documents.• Performed Business Process Analysis and Process Documentation.• Wrote proposals and presented customized solutions to customers, as a part of the Pre Sales team.• Involved in bid management and utilized comprehensive understanding of customer requirements; responded to RFI/ RPPs

New Delhi Area, India

• Served as Head of the Subscriber Management Group, comprised of Billing, Service Provisioning, Retention and Business Intelligence Verticals, led project management activities for the Design of Customer Care & Billing systems, and conducted End-to- User-Acceptance Testing.• Involved in billing configuration, bill runs, documentation, and new products configuration; developed processes & policies and external third-party audits (Ernst & Young).• Conducted the storage, scanning, and filing of customer application forms (CAF) and retrieval in the document management system.• Recharged Coupon generation and validation in the Voucher Management System.Key Achievements • Launched DTH Services under Videocon d2h brand.• Designed voucher Management System, Document Management System, and Customer Care & Billing Systems (CC&B) at vendor location in Carlsbad, CA (USA).

Delhi, Jammu, Chandigarh

India's Largest Intergrated Telecom Company.Held various roles in Mobile & PayTV Division between 2004 & 2008.• Facilitated projects and ensured the processes were in line both with company business objectives and client needs.• Developed and steered initiatives for delivering organisational key performance metrics with respect to Complaint Management Vertical across the nation.• Effectively handled post-retention complaints and their timely resolution; facilitated analysis of Customer Complaints and Queries, Service Request management, and close-looping pan-India.• Played a key role in handling Nodal & Appellate complaints from Consumer forums.• Serviced provisioning, retention of customers, Service Assurance, and Churn Management.• Conducted Customer Satisfaction Surveys, identified flaws in the processes, and provided action planning for improvement.• Initiated Six Sigma Projects where complaint levels were high.• Improved Customer Service based on CSI (Customer Satisfaction Index) Survey Feedback on Key Parameters by development of new policies and procedures.• Ensured compliance of processes pertaining to customer complaints and requests, thus ensuring Service Level Agreement; drove Business Excellence Processes to improve overall service delivery across Punjab Circle.• Handled Six Sigma, Process Standardization, Process Audits, Knowledge Management, Balanced Score Card, and and ISO 9001:2000 Certification.• As a Black Belt, identified opportunities for improvement and initiated Six Sigma Projects.Key AchievementsProvided main contribution in design and documentation:1. Billing and reconciliation Processes for Airtel digital TV.2. Recharge Process and integration with external Payment Gateways.3. Complaint Management Processes.4. E-CRM software for the Business.5. Workflows and escalation matrix for each type of complaint.

Masters, It Management

Bachelor Of Engineering, Engineering

Pgdhrm, Post Graduate Diploma