Amit Kakroo Jp Email & Phone Number

Wellington, NZ

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

AK Consulting Services was founded by Amit Kakroo in 2016 with an aim to provide independent and effective Business Analysis and Architecture Consulting services to its clients in New Zealand.Our MissionTo be recognized as leading New Zealand-based independent consultants providing exceptional Business Analysis and Technology consulting services for your.

Wellington, Wellington Region, New Zealand

Lead BA on ERP and HCM implementation with Payroll and other integrations; from business case to Implementation phases.

Wellington, New Zealand

On to the next phase of the Enterprise Support Services Programme at Inland Revenue, replacing current on premise payroll solution with a cloud based payroll solution compliant with NZ legislation and best practices.

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Worked in a large Business Transformation Programme to implement a Cloud based Oracle EPM, ERP and HCM system and to integrate these with an on Premises SAP Payroll System.

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

• Worked on a large Information Security Governance Programme.
• Definition of Programme Scope and Work Streams.
• Risk Assessment Workshops.
• Treatment of residual risks.
• Recommending additional controls to mitigate risks.
• Sign off on residual risks.

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

• Senior Business Analyst (Contract) at Parliamentary Service (NZ)
• Establish process for relationships with multiple technology vendors.
• Strategy formulation, risk identification and mitigation planning with the senior leadership team.
• Support remediation by making technical recommendations.
• Managing relationships with onshore and offshore vendors and partners.
• Facilitating workshops as required, with Business and Technology SMEs, Architecture and 3rd Party Services integrators.

Auckland, New Zealand

• Systems Specialist for Media Applications in Technology Department.
• Lead efforts in supporting business cases preparation for applications upgrade and implementation.
• Stakeholder engagement and Eliciting, Analysing and Tracking Project Requirements.
• Analyse applications performance and develop action plans for performance improvement and remediation.
• Translate and document gap analysis to functional requirements for systems analysts or third-party vendors.
• Act as Subject Matter Expert for Media Content & Rights Management Applications.

Auckland, New Zealand. Sydney, Australia

• BSS/ OSS Solution specialist for Australia & New Zealand region.
• Acted as a SME for IT solutions Team and identified, investigated, and analysed business processes and procedures.
• Facilitated requirement workshops with Stakeholders and SME's and Analysed Requirements, Validated and Decomposed to User Stories.
• Developed solutions to improve efficiency by introducing advanced software and automation.
• Identified and evaluated inefficiencies and space for improvements, and recommended optimized business solutions.
• Collaborated with software users to formulate and document business requirement documents.

New Delhi Area, India

• Served as Head of the Subscriber Management Group, comprised of Billing, Service Provisioning, Retention and Business Intelligence Verticals, led project management activities for the Design of Customer Care & Billing.
• Involved in billing configuration, bill runs, documentation, and new products configuration; developed processes & policies and external third-party audits (Ernst & Young).
• Conducted the storage, scanning, and filing of customer application forms (CAF) and retrieval in the document management system.
• Recharged Coupon generation and validation in the Voucher Management System.Key Achievements
• Launched DTH Services under Videocon d2h brand.
• Designed voucher Management System, Document Management System, and Customer Care & Billing Systems (CC&B) at vendor location in Carlsbad, CA (USA).

Delhi, Jammu, Chandigarh

• India's Largest Intergrated Telecom Company.Held various roles in Mobile & PayTV Division between 2004 & 2008.
• Facilitated projects and ensured the processes were in line both with company business objectives and client needs.
• Developed and steered initiatives for delivering organisational key performance metrics with respect to Complaint Management Vertical across the nation.
• Effectively handled post-retention complaints and their timely resolution; facilitated analysis of Customer Complaints and Queries, Service Request management, and close-looping pan-India.
• Played a key role in handling Nodal & Appellate complaints from Consumer forums.
• Serviced provisioning, retention of customers, Service Assurance, and Churn Management.

Masters, It Management

Bachelor Of Engineering, Engineering

Pgdhrm, Post Graduate Diploma