Andrew Kalata Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio, United States

Middlefield, Ohio, United States

Support the growth of The Home Depot customer segment and execute on all customer care associated interactions; including chat, email, order processing, and phone. Deliver an exceptional end to end customer experience, focusing on order accuracy and being responsive to escalation concerns that are generated from field experience reps, design advocates, THD designers and end consumers.Expertly provide extraordinary customer service, assisting all post-purchase issue resolutions, anticipate additional related challenges, remove barriers, and work cross-functionally driving timely and accurate job completion.Utilize Salesforce to capture all interactions, logging all calls, emails, chats – routing accordingly and ensuring 100% case closure.Sustain process standards including accuracy and flexibility in a dynamic environment to deliver professional grade service.Elevates issues internally to get quick resolution (logistics, product, manufacturing, management).

Middlefield, Ohio, United States

Communicate with customers efficiently and effectively via phone, email and build the relationship through high levels of service.Act as a product consultant, articulating technical product specifications, features and benefits and making recommendations based on customer needs both internally and externally.Advocate for the customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers and end customers.

Cleveland, Ohio, United States

Effectively allocated time between inbound and outbound calls with potential net-new customers. Utilized Salesforce.com for daily operational tasks such as order entry, activity logging and quoting.

Cleveland, Ohio, United States

Maintain relationship as primary corporate contact for Regional Director and 8+ Independent Sales Representatives for over 500 customers and $8M in annual revenue. Acted as primary contact for sales team and key customers without access to systems, proactively provided communication surrounding all customer related needs: open orders, invoiced shipments, tracking, stock outages, etc.Managed CRM (Salesforce.com) for entire region, updated daily tasks and activities, managed and updated pipeline of over $4M in new sales opportunities and managed contacts.Facilitated all territory support cross functionally – managed cases and complaints through customer service, AR, supply chain.Prepared quarterly and annual business reviews for high performing customers, including sales, support, and marketing information.

Cleveland/Akron, Ohio Area

Key contact on 400 accounts totaling over $5.5M in annual revenue.Provided inside sales team with ample support to allow reps to focus on new revenue and margin opportunities.Answer inbound customer service calls and assist with order entry, tracking and troubleshooting.Facilitated cases and complaints through customer service to ensure customers received timely responses and appropriate resolution.Up-sold customers to achieve full case quantities, achieve freight thresholds, and maximize each opportunity.

Cleveland, Ohio, United States

Successfully maintained territory revenue across 300+ customers during tenure, over $2M in annual revenue.Execute outbound and inbound sales calls to drive company revenue through pre-call planning and account research.Responsible for increasing and maintaining current book of business while successfully converting new opportunities through account additions and category growth

Cleveland/Akron, Ohio Area

Developed custom programs based on unique customer needs to increase business efficiency across multiple platforms including energy usage, financial waste reduction, procurement processes, and capital expenditure solutions. Prospect clients and referral sources through traditional channels, including outbound calls, email campaigns, and social media. Close business sales over the phone and through scheduling appointment for outside sales consultants. Manage and update CRM Database for all prospect and existing customers

Erie

Facilitating a transition from paper medical record to electronic medial records.Properly disposing of outdated medical records according to HIPPA guidelines. Assisting office staff in medical record updates.

Erie, Pennsylvania Area

Assisting game night promotions/sales and office staff members in daily activities Documented each team member hometown and university media outlets for submission of press releases Organized team sponsors and contacted each organization to guarantee transmission of desired advertisements each home game. Identified local and national government officials contact information for endorsement Produced updated media guide for individuals covering each game for local media.

Erie, Pennsylvania Area

Coordinated with co-workers to fulfill orders in a timely fashion Minimized time from orders to delivery to customers Organized nightly preparation for future shifts Prepared custom orders for every customer as required.

Erie, Pennsylvania Area

Organized and implemented daily practice plans. Taught the basic skills and techniques required in the sport of lacrosse. Fostered a passion for the sport of lacrosse among team members Engaged parents in weekly updates on team members progress, and if necessary disciplinary action.

Bachelor Of Science (B.S.), Sports Management And Marketing, Senior

Activities and Societies: Gannon University Club Hockey Gannon University Rugby Alpha Phi Delta Fraternity GIVE DayRelevant Course Work.

Education record

Activities and Societies: Varsity Lacrosse Campus Ministry Rally Crew